Compare Help Scout, Solvvy, and Zendesk Support

 
Basic
$8 user/month
Essential
$5 /month
 
Standard
$15 user/month
Team
$19 /month
 
Plus
$27 user/month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 119 reviews)
9.0
(Based on 20 reviews)
8.8
(Based on 1,279 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 119 reviews)
9.3
(Based on 20 reviews)
8.7
(Based on 1,283 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 56 reviews)
9.1
(Based on 19 reviews)
8.3
(Based on 606 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 58 reviews)
9.3
(Based on 20 reviews)
8.4
(Based on 629 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 103 reviews)
9.5
(Based on 20 reviews)
8.5
(Based on 1,091 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 53 reviews)
9.7
(Based on 20 reviews)
8.6
(Based on 590 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 119 reviews)
10.0
(Based on 20 reviews)
7.8
(Based on 1,270 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.2%
15.8%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.4%
84.2%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.4%
0.0%
16.4%
 
Computer Software
23.3%
Internet
31.3%
Computer Software
18.0%
 
Internet
19.6%
Computer Software
28.1%
Information Technology and Services
15.3%
 
Information Technology and Services
8.0%
Retail
15.6%
Internet
10.6%
 
Marketing and Advertising
6.1%
Consumer Electronics
6.3%
Marketing and Advertising
4.9%
 
E-Learning
4.3%
Computer Networking
6.3%
Telecommunications
3.3%
 
Other
38.7%
Other
12.5%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Delano M.
Administrator in Internet

We've had Solvvy active for almost a year and it has been integral to our organization's success. We had made a decision to make a real effort towards self-service as an initiative and after reviewing various solutions decided on Solvvy. One main factor...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

G2 Crowd User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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