Compare Help Scout vs Talkus
See this
comparison of Help Scout vs. Talkus
based on data from user reviews. Help Scout rates 4.3/5 stars with 135 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8
user/month
 
Standard
$15
user/month
 
Plus
$27
user/month
 
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Talkus
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.9
Ease of Use
Ease of Use
9.2
9.2
Ease of Setup
Ease of Setup
8.8
9.5
Ease of Admin
Ease of Admin
8.8
8.8
Quality of Support
Quality of Support
8.8
9.3
Ease of Doing Business With
Ease of Doing Business With
9.0
9.8
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
Meets Requirements
Help Scout
8.4
Talkus
8.9
Ease of Use
Help Scout
9.2
Talkus
9.2
Ease of Setup
Help Scout
8.8
Talkus
9.5
Ease of Admin
Help Scout
8.8
Talkus
8.8
Quality of Support
Help Scout
8.8
Talkus
9.3
Ease of Doing Business With
Help Scout
9.0
Talkus
9.8
Product Direction (% positive)
Help Scout
7.7
Talkus
10.0

Features

Ticket and Case Management
Workflow
Help Scout
8.2
Talkus
9.7
Response Automation
Help Scout
8.4
Talkus
Not enough data available
SLA Management
Help Scout
Not enough data available
Talkus
Not enough data available
Attachments/Screencasts
Help Scout
8.4
Talkus
9.3
Ticket Collaboration
Help Scout
8.8
Talkus
Not enough data available
Ticket creation user experience
Help Scout
9.2
Talkus
9.3
Ticket response user experience
Help Scout
9.3
Talkus
Not enough data available
Knowledge Share
Knowledge Base
Help Scout
8.7
Talkus
Not enough data available
Searchable Articles
Help Scout
7.8
Talkus
Not enough data available
Community Forums
Help Scout
8.3
Talkus
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
Talkus
Not enough data available
Interaction
Web Portals
Help Scout
8.8
Talkus
Not enough data available
Forum to Reponse
Help Scout
8.0
Talkus
Not enough data available
Tickets and Tagging
Help Scout
8.7
Talkus
Not enough data available
Live Chat
Help Scout
6.4
Talkus
Not enough data available
Communication Channels
Customer Portal
Help Scout
9.0
Talkus
Not enough data available
Email to Case
Help Scout
9.2
Talkus
Not enough data available
Chat/Live Support
Help Scout
6.9
Talkus
10.0
Social Integration
Help Scout
7.7
Talkus
Not enough data available
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Talkus
Not enough data available
Customer and Contacts Database
Help Scout
7.6
Talkus
Not enough data available
Products and Version Tracking
Help Scout
Not enough data available
Talkus
Not enough data available
Call Scripting
Help Scout
Not enough data available
Talkus
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Talkus
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
Talkus
Not enough data available
Knowledge Base
Help Scout
8.3
Talkus
Not enough data available
Ideas/Feedback
Help Scout
9.2
Talkus
Not enough data available
Q&A
Help Scout
9.7
Talkus
Not enough data available
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Talkus
Not enough data available
Reporting
Help Scout
8.0
Talkus
Not enough data available
Dashboards
Help Scout
8.2
Talkus
Not enough data available
Platform
ITIL Compliance
Help Scout
Not enough data available
Talkus
Not enough data available
Mobile User Support
Help Scout
Not enough data available
Talkus
Not enough data available
Customization
Help Scout
7.5
Talkus
9.3
User, Role, and Access Management
Help Scout
8.4
Talkus
Not enough data available
Internationalization
Help Scout
8.1
Talkus
Not enough data available
Performance & Reliability
Help Scout
9.4
Talkus
9.7
Integration APIs
Help Scout
8.5
Talkus
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.4%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.5%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
8.3%
Help Scout
Small-Business
57.4%
Mid-Market
39.5%
Enterprise
3.1%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%

Reviewers' Industry

 
Computer Software
22.5%
Internet
25.0%
 
Internet
18.9%
Logistics and Supply Chain
16.7%
 
Information Technology and Services
8.3%
Marketing and Advertising
8.3%
 
Marketing and Advertising
5.9%
Leisure, Travel & Tourism
8.3%
 
Hospital & Health Care
4.7%
Information Technology and Services
8.3%
 
Other
39.6%
Other
33.3%
Help Scout
Computer Software
22.5%
Internet
18.9%
Information Technology and Services
8.3%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
39.6%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in E-Learning

Talkus has allowed us to reach our customers from anywhere. Because we are already using Slack, the learning curve was relatively shallow, and we were able to get up and running very quickly. Overall Talkus is a vast improvement over the live chat platform...

Most Helpful Critical Review
Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

G2 Crowd User in Higher Education

Just wish we'd known about it sooner - this would have made our lives much easier over the years.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Talkus
Most Helpful Favorable Review
G2 Crowd User in E-Learning

Talkus has allowed us to reach our customers from anywhere. Because we are already using Slack, the learning curve was relatively shallow, and we were able to get up and running very quickly. Overall Talkus is a vast improvement over the live chat platform...

Most Helpful Critical Review
G2 Crowd User in Higher Education

Just wish we'd known about it sooner - this would have made our lives much easier over the years.

Screenshots

 
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