Compare Help Scout vs Talkus

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comparison of Help Scout vs. Talkus
based on data from user reviews. Help Scout rates 4.3/5 stars with 119 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 111 reviews)
9.0
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 111 reviews)
9.3
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 52 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 54 reviews)
8.9
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 96 reviews)
9.4
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 49 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 111 reviews)
10.0
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.5%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.0%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.5%
8.3%
 
Computer Software
22.7%
Internet
25.0%
 
Internet
21.4%
Logistics and Supply Chain
16.7%
 
Information Technology and Services
7.8%
Higher Education
8.3%
 
Marketing and Advertising
6.5%
Marketing and Advertising
8.3%
 
E-Learning
4.5%
E-Learning
8.3%
 
Other
37.0%
Other
33.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Guillaume P.
Administrator in Computer Software

The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

G2 Crowd User in E-Learning

Being a newer company and platform, there are some minor quirks. However, Talkus continues to improve their platform. It's already better than when we first purchased about a year ago.

 
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Kate from G2 Crowd

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