Compare Help Scout vs Talkus

See this comparison of Help Scout vs. Talkus based on data from user reviews. Help Scout rates 4.4/5 stars with 103 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 95 reviews)
9.0
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 95 reviews)
9.3
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 43 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 44 reviews)
8.9
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 82 reviews)
9.4
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 41 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 95 reviews)
10.0
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.4%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
8.3%
 
Computer Software
23.5%
Internet
25.0%
 
Internet
21.2%
Logistics and Supply Chain
16.7%
 
Information Technology and Services
8.3%
Higher Education
8.3%
 
Marketing and Advertising
6.8%
Marketing and Advertising
8.3%
 
E-Learning
3.8%
E-Learning
8.3%
 
Other
36.4%
Other
33.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Ori P.
Administrator in Internet

Easily integrates with our Slack workflow Integrates with our website like a charm Simple JS API Great support features (screenshots, integration with user data, degrade to email on timeout)

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

Guillaume P.
Administrator in Computer Software

Nothing much really. We also use Zendesk as a support Tool and the Talkus export is great. If we did not had Zendesk, Talkus featureset might be light (but the business offer should bring the missing data and shit)

 
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