Compare Help Scout vs TeamSupport

See this comparison of Help Scout vs. TeamSupport based on data from user reviews. Help Scout rates 4.4/5 stars with 103 reviews. TeamSupport rates 4.4/5 stars with 473 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Support Desk
$50 / agent / month billed annually
 
Standard
$15 user/month
Enterprise
$65 / agent / month billed annually
 
Plus
$27 user/month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 95 reviews)
8.7
(Based on 461 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 95 reviews)
8.8
(Based on 462 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 43 reviews)
8.5
(Based on 217 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 44 reviews)
8.8
(Based on 218 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 82 reviews)
9.0
(Based on 418 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 41 reviews)
9.3
(Based on 223 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 95 reviews)
9.2
(Based on 463 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.4%
42.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
9.4%
 
Computer Software
23.5%
Computer Software
28.1%
 
Internet
21.2%
Information Technology and Services
21.9%
 
Information Technology and Services
8.3%
Internet
6.1%
 
Marketing and Advertising
6.8%
Financial Services
4.7%
 
E-Learning
3.8%
Hospitality
3.9%
 
Other
36.4%
Other
35.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

G2 Crowd User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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