Compare Help Scout vs TeamSupport
See this
comparison of Help Scout vs. TeamSupport
based on data from user reviews. Help Scout rates 4.3/5 stars with 134 reviews. TeamSupport rates 4.3/5 stars with 516 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8 user/month
Support Desk
$50 / agent / month billed annually
 
Standard
$15 user/month
Enterprise
$65 / agent / month billed annually
 
Plus
$27 user/month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.6
Ease of Use
Ease of Use
9.2
8.6
Ease of Setup
Ease of Setup
8.8
8.3
Ease of Admin
Ease of Admin
8.8
8.7
Quality of Support
Quality of Support
8.8
8.8
Ease of Doing Business With
Ease of Doing Business With
9.0
9.2
Product Direction (% positive)
Product Direction (% positive)
7.7
9.0
Meets Requirements
Help Scout
8.4
TeamSupport
8.6
Ease of Use
Help Scout
9.2
TeamSupport
8.6
Ease of Setup
Help Scout
8.8
TeamSupport
8.3
Ease of Admin
Help Scout
8.8
TeamSupport
8.7
Quality of Support
Help Scout
8.8
TeamSupport
8.8
Ease of Doing Business With
Help Scout
9.0
TeamSupport
9.2
Product Direction (% positive)
Help Scout
7.7
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Help Scout
8.2
TeamSupport
8.4
Response Automation
Help Scout
8.4
TeamSupport
8.5
SLA Management
Help Scout
Not enough data available
TeamSupport
8.4
Attachments/Screencasts
Help Scout
8.4
TeamSupport
8.6
Ticket Collaboration
Help Scout
8.7
TeamSupport
8.8
Ticket creation user experience
Help Scout
9.2
TeamSupport
8.9
Ticket response user experience
Help Scout
9.3
TeamSupport
8.8
Knowledge Share
Knowledge Base
Help Scout
8.7
TeamSupport
8.2
Searchable Articles
Help Scout
7.8
TeamSupport
8.3
Community Forums
Help Scout
8.3
TeamSupport
7.9
Interactive FAQs & Forums
Help Scout
8.1
TeamSupport
8.3
Interaction
Web Portals
Help Scout
8.8
TeamSupport
8.7
Forum to Reponse
Help Scout
8.0
TeamSupport
8.4
Tickets and Tagging
Help Scout
8.7
TeamSupport
8.8
Live Chat
Help Scout
6.4
TeamSupport
8.4
Communication Channels
Customer Portal
Help Scout
9.0
TeamSupport
8.4
Email to Case
Help Scout
9.2
TeamSupport
8.9
Chat/Live Support
Help Scout
6.8
TeamSupport
8.4
Social Integration
Help Scout
7.6
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
TeamSupport
7.9
Customer and Contacts Database
Help Scout
7.5
TeamSupport
8.6
Products and Version Tracking
Help Scout
Not enough data available
TeamSupport
8.6
Call Scripting
Help Scout
Not enough data available
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
TeamSupport
8.3
Knowledge Base
Help Scout
8.3
TeamSupport
8.4
Ideas/Feedback
Help Scout
9.2
TeamSupport
8.4
Q&A
Help Scout
9.7
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
TeamSupport
Not enough data available
Reporting
Help Scout
8.0
TeamSupport
8.3
Dashboards
Help Scout
8.1
TeamSupport
8.6
Platform
ITIL Compliance
Help Scout
Not enough data available
TeamSupport
Not enough data available
Mobile User Support
Help Scout
Not enough data available
TeamSupport
7.4
Customization
Help Scout
7.5
TeamSupport
8.4
User, Role, and Access Management
Help Scout
8.4
TeamSupport
8.7
Internationalization
Help Scout
8.1
TeamSupport
7.8
Performance & Reliability
Help Scout
9.3
TeamSupport
8.7
Integration APIs
Help Scout
8.5
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.8%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.1%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
11.3%
Help Scout
Small-Business
57.8%
Mid-Market
39.1%
Enterprise
3.1%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Computer Software
22.6%
Computer Software
27.2%
 
Internet
19.0%
Information Technology and Services
21.0%
 
Information Technology and Services
8.3%
Internet
5.7%
 
Marketing and Advertising
6.0%
Financial Services
4.4%
 
Hospital & Health Care
4.8%
Hospitality
3.6%
 
Other
39.3%
Other
38.1%
Help Scout
Computer Software
22.6%
Internet
19.0%
Information Technology and Services
8.3%
Marketing and Advertising
6.0%
Hospital & Health Care
4.8%
Other
39.3%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Help Scout
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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