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Compare Help Scout vs TeamSupport

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comparison of Help Scout vs. TeamSupport
based on data from user reviews. Help Scout rates 4.3/5 stars with 119 reviews. TeamSupport rates 4.3/5 stars with 481 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Support Desk
$50 / agent / month billed annually
 
Standard
$15 user/month
Enterprise
$65 / agent / month billed annually
 
Plus
$27 user/month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 111 reviews)
8.7
(Based on 468 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 111 reviews)
8.8
(Based on 469 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 52 reviews)
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 54 reviews)
8.8
(Based on 221 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 96 reviews)
9.0
(Based on 424 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 49 reviews)
9.3
(Based on 226 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 111 reviews)
9.1
(Based on 470 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.5%
41.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.0%
48.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.5%
10.4%
 
Computer Software
22.7%
Computer Software
27.9%
 
Internet
21.4%
Information Technology and Services
21.4%
 
Information Technology and Services
7.8%
Internet
5.9%
 
Marketing and Advertising
6.5%
Financial Services
4.6%
 
E-Learning
4.5%
Hospitality
3.8%
 
Other
37.0%
Other
36.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

G2 Crowd User in Financial Services

The functionality and how difficult it is to perform a basic task. Navigation isn't intuitive.

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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