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Compare Help Scout vs TeamSupport

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comparison of Help Scout vs. TeamSupport
based on data from user reviews. Help Scout rates 4.3/5 stars with 122 reviews. TeamSupport rates 4.3/5 stars with 489 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Support Desk
$50 / agent / month billed annually
 
Standard
$15 user/month
Enterprise
$65 / agent / month billed annually
 
Plus
$27 user/month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
8.7
(Based on 476 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
8.8
(Based on 477 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
8.5
(Based on 222 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
8.8
(Based on 224 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.0
(Based on 432 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
9.3
(Based on 229 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 113 reviews)
9.1
(Based on 478 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.5%
41.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.9%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.6%
10.7%
 
Computer Software
23.6%
Computer Software
27.7%
 
Internet
20.4%
Information Technology and Services
20.9%
 
Information Technology and Services
8.3%
Internet
5.8%
 
Marketing and Advertising
6.4%
Financial Services
4.7%
 
E-Learning
4.5%
Hospitality
3.7%
 
Other
36.9%
Other
37.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

David L.
User

could not open more than 1 teamsupport tab, could not CC: anyone, could not communicate at all internally

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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