Compare Help Scout vs Teamwork Desk

See this comparison of Help Scout vs. Teamwork Desk based on data from user reviews. Help Scout rates 4.4/5 stars with 96 reviews. Teamwork Desk rates 4.4/5 stars with 31 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Basic
$5 per agent, per month (billed annually)
 
Standard
$15 user/month
Pro
$20 per agent, per month (billed annually)
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 89 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 89 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 41 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 42 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 77 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 39 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 89 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.3%
77.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.4%
19.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
3.2%
 
Computer Software
23.1%
Marketing and Advertising
25.6%
 
Internet
21.5%
Information Technology and Services
20.9%
 
Information Technology and Services
9.1%
Computer Software
7.0%
 
Marketing and Advertising
7.4%
Internet
7.0%
 
E-Learning
4.1%
Publishing
4.7%
 
Other
34.7%
Other
34.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
0 p7f2avpvo5vaqrvcvojus9nnsgzg5to nwl2qtunuqv hcrmv702s9vvy kghp9is7jsmtzzb ri nwkvpgrjtqj  rc nxgvpgf 83qjcaaw8kynsnttqflt93tonh1pxqhv 8sigv
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

0?e=1528815600&v=beta&t=6psg6eef oakjnpsilfqfanofhjwjqmfdpdvd5kwgte
Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Most Helpful Critical Review
Most Helpful Critical Review
0  fvgaaqvnw8tbndzjfspl6jrvxst3nh4gy71iktrrxohkqozzy3k8qvrpasttl v4ysg8nzuza78ctvvgykt6lqbja73ctsj4ykydx3s9fssekt5nd6rskfwguvaitdhl0qlengky4k
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

0 7bv2g2koohvzvcemq6g3uua0rgnzr69dh6gckms0ygqjrnuxhbh2ew30zwmx1kemq6uu6xax alm9ctv x0ro4fpbal49c0dhx0f3jvyyfrnpnxvuvwttsq7cu0hxce4wbuhqfqxiv3
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
Ask Help Scout a QuestionContact Help ScoutAsk Teamwork Desk a QuestionContact Teamwork Desk
Kate avatar
Kate from G2 Crowd

Need help?

I can help.