Compare Help Scout vs Teamwork Desk
See this
comparison of Help Scout vs. Teamwork Desk
based on data from user reviews. Help Scout rates 4.3/5 stars with 136 reviews. Teamwork Desk rates 4.4/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8
user/month
Starter
$7
per agent, per month (billed annually)
 
Plus
$27
user/month
Plus
$13
per agent, per month (billed annually)
 
Standard
$15
user/month
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Plus
$27user/month
Standard
$15user/month
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.9
Ease of Use
Ease of Use
9.2
8.6
Ease of Setup
Ease of Setup
8.8
8.6
Ease of Admin
Ease of Admin
8.8
8.9
Quality of Support
Quality of Support
8.8
8.9
Ease of Doing Business With
Ease of Doing Business With
9.0
8.9
Product Direction (% positive)
Product Direction (% positive)
7.8
9.2
Meets Requirements
Help Scout
8.4
Teamwork Desk
8.9
Ease of Use
Help Scout
9.2
Teamwork Desk
8.6
Ease of Setup
Help Scout
8.8
Teamwork Desk
8.6
Ease of Admin
Help Scout
8.8
Teamwork Desk
8.9
Quality of Support
Help Scout
8.8
Teamwork Desk
8.9
Ease of Doing Business With
Help Scout
9.0
Teamwork Desk
8.9
Product Direction (% positive)
Help Scout
7.8
Teamwork Desk
9.2

Features

Ticket and Case Management
Workflow
Help Scout
8.2
Teamwork Desk
8.8
Response Automation
Help Scout
8.4
Teamwork Desk
8.9
SLA Management
Help Scout
Not enough data available
Teamwork Desk
Not enough data available
Attachments/Screencasts
Help Scout
8.4
Teamwork Desk
8.7
Ticket Collaboration
Help Scout
8.8
Teamwork Desk
8.7
Ticket creation user experience
Help Scout
9.2
Teamwork Desk
8.9
Ticket response user experience
Help Scout
9.3
Teamwork Desk
8.9
Knowledge Share
Knowledge Base
Help Scout
8.7
Teamwork Desk
8.9
Searchable Articles
Help Scout
7.9
Teamwork Desk
8.7
Community Forums
Help Scout
8.3
Teamwork Desk
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
Teamwork Desk
Not enough data available
Interaction
Web Portals
Help Scout
8.8
Teamwork Desk
8.7
Forum to Reponse
Help Scout
8.0
Teamwork Desk
Not enough data available
Tickets and Tagging
Help Scout
8.6
Teamwork Desk
8.9
Live Chat
Help Scout
6.4
Teamwork Desk
Not enough data available
Communication Channels
Customer Portal
Help Scout
9.0
Teamwork Desk
8.4
Email to Case
Help Scout
9.2
Teamwork Desk
9.2
Chat/Live Support
Help Scout
6.9
Teamwork Desk
6.3
Social Integration
Help Scout
7.7
Teamwork Desk
Not enough data available
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Teamwork Desk
7.3
Customer and Contacts Database
Help Scout
7.5
Teamwork Desk
8.5
Products and Version Tracking
Help Scout
Not enough data available
Teamwork Desk
7.7
Call Scripting
Help Scout
Not enough data available
Teamwork Desk
8.0
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Teamwork Desk
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
Teamwork Desk
8.1
Knowledge Base
Help Scout
8.3
Teamwork Desk
8.3
Ideas/Feedback
Help Scout
9.2
Teamwork Desk
7.9
Q&A
Help Scout
9.7
Teamwork Desk
8.1
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Teamwork Desk
Not enough data available
Reporting
Help Scout
7.9
Teamwork Desk
8.0
Dashboards
Help Scout
8.1
Teamwork Desk
8.6
Platform
ITIL Compliance
Help Scout
Not enough data available
Teamwork Desk
Not enough data available
Mobile User Support
Help Scout
Not enough data available
Teamwork Desk
8.3
Customization
Help Scout
7.5
Teamwork Desk
7.3
User, Role, and Access Management
Help Scout
8.4
Teamwork Desk
8.9
Internationalization
Help Scout
8.1
Teamwork Desk
Not enough data available
Performance & Reliability
Help Scout
9.4
Teamwork Desk
9.0
Integration APIs
Help Scout
8.5
Teamwork Desk
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
17.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
2.9%
Help Scout
Small-Business
56.9%
Mid-Market
40.0%
Enterprise
3.1%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%

Reviewers' Industry

 
Computer Software
22.4%
Marketing and Advertising
23.4%
 
Internet
18.8%
Information Technology and Services
19.1%
 
Information Technology and Services
8.2%
Internet
8.5%
 
Marketing and Advertising
5.9%
Computer Software
8.5%
 
Hospital & Health Care
4.7%
Logistics and Supply Chain
6.4%
 
Other
40.0%
Other
34.0%
Help Scout
Computer Software
22.4%
Internet
18.8%
Information Technology and Services
8.2%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
40.0%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Public Relations and Communications

The customer service is great. Most queries are answered within the business day. And their sense of humor is the perfect touch for potentially stressful situations. You almost want to be friends with the folks who run it. Teamwork is designed to improve...

Most Helpful Critical Review
Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Teamwork Desk
Most Helpful Favorable Review
G2 Crowd User in Public Relations and Communications

The customer service is great. Most queries are answered within the business day. And their sense of humor is the perfect touch for potentially stressful situations. You almost want to be friends with the folks who run it. Teamwork is designed to improve...

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Screenshots

 
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