Compare Help Scout vs Teamwork Desk

See this comparison of Help Scout vs. Teamwork Desk based on data from user reviews. Help Scout rates 4.4/5 stars with 103 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Starter
$7 per agent, per month (billed annually)
 
Plus
$27 user/month
Plus
$13 per agent, per month (billed annually)
 
Standard
$15 user/month
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 95 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 95 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 43 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 44 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 82 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 41 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 95 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.4%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
3.1%
 
Computer Software
23.5%
Marketing and Advertising
25.0%
 
Internet
21.2%
Information Technology and Services
20.5%
 
Information Technology and Services
8.3%
Logistics and Supply Chain
6.8%
 
Marketing and Advertising
6.8%
Computer Software
6.8%
 
E-Learning
3.8%
Internet
6.8%
 
Other
36.4%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Marketing and Advertising

Teamwork desk makes it easier to track progress and make sure the client knows when an issue has been resolved.

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
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Kate from G2 Crowd

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