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Compare Help Scout vs Teamwork Desk

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comparison of Help Scout vs. Teamwork Desk
based on data from user reviews. Help Scout rates 4.3/5 stars with 122 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Starter
$7 per agent, per month (billed annually)
 
Plus
$27 user/month
Plus
$13 per agent, per month (billed annually)
 
Standard
$15 user/month
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 113 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.5%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.9%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.6%
3.1%
 
Computer Software
23.6%
Marketing and Advertising
25.0%
 
Internet
20.4%
Information Technology and Services
20.5%
 
Information Technology and Services
8.3%
Logistics and Supply Chain
6.8%
 
Marketing and Advertising
6.4%
Internet
6.8%
 
E-Learning
4.5%
Computer Software
6.8%
 
Other
36.9%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User

Teamwork has bought clarity to our support desk, both in terms of individual performance tracking and overall response time improvement

Most Helpful Critical Review
Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
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Kate from G2 Crowd

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