G2 Crowd gives a real-time look at how dreamforce sponsors and exhibitioners stack up.

Compare Help Scout vs Teamwork Desk

See this

comparison of Help Scout vs. Teamwork Desk
based on data from user reviews. Help Scout rates 4.3/5 stars with 119 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Starter
$7 per agent, per month (billed annually)
 
Plus
$27 user/month
Plus
$13 per agent, per month (billed annually)
 
Standard
$15 user/month
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 111 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 111 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 52 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 54 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 96 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 49 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 111 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.5%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.0%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.5%
3.1%
 
Computer Software
22.7%
Marketing and Advertising
25.0%
 
Internet
21.4%
Information Technology and Services
20.5%
 
Information Technology and Services
7.8%
Logistics and Supply Chain
6.8%
 
Marketing and Advertising
6.5%
Computer Software
6.8%
 
E-Learning
4.5%
Internet
6.8%
 
Other
37.0%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Mike L.
Administrator in Internet

I love how easy and effortless the support system is for our staff and clients. It is also great how it ties in seamlessness with Teamwork Projects.

Most Helpful Critical Review
Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
Ask Help Scout a QuestionContact Help ScoutAsk Teamwork Desk a QuestionContact Teamwork Desk
Kate from G2 Crowd

Need help?

I can help.