Compare Help Scout vs Track-It!

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comparison of Help Scout vs. Track-It!
based on data from user reviews. Help Scout rates 4.3/5 stars with 119 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 111 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 111 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 52 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 54 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 96 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 49 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 111 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.5%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.0%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.5%
31.9%
 
Computer Software
22.7%
Information Technology and Services
14.3%
 
Internet
21.4%
Hospital & Health Care
9.9%
 
Information Technology and Services
7.8%
Utilities
5.5%
 
Marketing and Advertising
6.5%
Higher Education
5.5%
 
E-Learning
4.5%
Law Practice
5.5%
 
Other
37.0%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

G2 Crowd User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

 
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Kate from G2 Crowd

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