Compare Help Scout vs Track-It!
See this
comparison of Help Scout vs. Track-It!
based on data from user reviews. Help Scout rates 4.3/5 stars with 136 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8
user/month
 
Standard
$15
user/month
 
Plus
$27
user/month
 
Free Trial Unavailable
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.4
7.7
Ease of Use
Ease of Use
9.2
7.8
Ease of Setup
Ease of Setup
8.8
7.3
Ease of Admin
Ease of Admin
8.8
7.8
Quality of Support
Quality of Support
8.8
7.7
Ease of Doing Business With
Ease of Doing Business With
9.0
7.9
Product Direction (% positive)
Product Direction (% positive)
7.8
5.6
Meets Requirements
Help Scout
8.4
Track-It!
7.7
Ease of Use
Help Scout
9.2
Track-It!
7.8
Ease of Setup
Help Scout
8.8
Track-It!
7.3
Ease of Admin
Help Scout
8.8
Track-It!
7.8
Quality of Support
Help Scout
8.8
Track-It!
7.7
Ease of Doing Business With
Help Scout
9.0
Track-It!
7.9
Product Direction (% positive)
Help Scout
7.8
Track-It!
5.6

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
Track-It!
7.1
Searchable Articles
Help Scout
7.9
Track-It!
6.7
Community Forums
Help Scout
8.3
Track-It!
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
Track-It!
Not enough data available
Interaction
Web Portals
Help Scout
8.8
Track-It!
7.6
Forum to Reponse
Help Scout
8.0
Track-It!
6.9
Tickets and Tagging
Help Scout
8.6
Track-It!
8.5
Live Chat
Help Scout
6.4
Track-It!
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
32.0%
Help Scout
Small-Business
56.9%
Mid-Market
40.0%
Enterprise
3.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Computer Software
22.4%
Information Technology and Services
13.5%
 
Internet
18.8%
Hospital & Health Care
9.4%
 
Information Technology and Services
8.2%
Higher Education
7.3%
 
Marketing and Advertising
5.9%
Utilities
5.2%
 
Hospital & Health Care
4.7%
Law Practice
5.2%
 
Other
40.0%
Other
59.4%
Help Scout
Computer Software
22.4%
Internet
18.8%
Information Technology and Services
8.2%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
40.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

G2 Crowd User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

Screenshots

 
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