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Compare Help Scout vs Track-It!

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comparison of Help Scout vs. Track-It!
based on data from user reviews. Help Scout rates 4.3/5 stars with 122 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 113 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.5%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.9%
56.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.6%
30.4%
 
Computer Software
23.6%
Information Technology and Services
13.3%
 
Internet
20.4%
Hospital & Health Care
10.0%
 
Information Technology and Services
8.3%
Higher Education
6.7%
 
Marketing and Advertising
6.4%
Utilities
5.6%
 
E-Learning
4.5%
Law Practice
5.6%
 
Other
36.9%
Other
58.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

G2 Crowd User in Hospital & Health Care

The inability to type in search within routing matrix.

 
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Kate from G2 Crowd

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