Compare Help Scout vs UseResponse

See this comparison of Help Scout vs. UseResponse based on data from user reviews. Help Scout rates 4.3/5 stars with 117 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Enterprise Package
$3000+ per solution
 
Standard
$15 user/month
Self-Hosted
$899 one-time fee
 
Plus
$27 user/month
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 109 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 109 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 51 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 53 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 94 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 48 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 109 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.6%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.8%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.6%
14.3%
 
Internet
21.9%
Information Technology and Services
26.3%
 
Computer Software
21.9%
Internet
10.5%
 
Information Technology and Services
7.9%
Computer Software
10.5%
 
Marketing and Advertising
6.6%
Financial Services
10.5%
 
E-Learning
4.6%
Semiconductors
10.5%
 
Other
37.1%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Michael S.
Administrator in Internet

Specifically the inline help. Generically I'd say their own customer support which is highly responsive, very technically helpful, and very personalized.

Most Helpful Critical Review
Most Helpful Critical Review
Isidoro "Roy" J.
Administrator

There is a noticeable lack of power. Out of all the ticketing services I've used, I liked this the least. Reassigning tickets seemed to be much more cumbersome than needed.

G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

 
Ask Help Scout a QuestionContact Help ScoutAsk UseResponse a QuestionContact UseResponse
Kate from G2 Crowd

Need help?

I can help.