Compare Help Scout vs UseResponse

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comparison of Help Scout vs. UseResponse
based on data from user reviews. Help Scout rates 4.3/5 stars with 122 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Enterprise Package
$3000+ per solution
 
Standard
$15 user/month
Self-Hosted
$899 one-time fee
 
Plus
$27 user/month
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.7
(Based on 56 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 99 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 51 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.9%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
14.3%
 
Computer Software
22.8%
Information Technology and Services
26.3%
 
Internet
20.9%
Internet
10.5%
 
Information Technology and Services
8.2%
Computer Software
10.5%
 
Marketing and Advertising
6.3%
Financial Services
10.5%
 
E-Learning
4.4%
Semiconductors
10.5%
 
Other
37.3%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Dhruvam N.
Administrator in Information Technology and Services

I have been running a retail business and faced problems with clients requests and support. It’s easier 100% to support our clients via tickets rather than emails as we used to do before. As our company is a global retail business we are now using...

Most Helpful Critical Review
Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

 
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