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Compare Help Scout vs UseResponse

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comparison of Help Scout vs. UseResponse
based on data from user reviews. Help Scout rates 4.3/5 stars with 124 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Enterprise Package
$3000+ per solution
 
Standard
$15 user/month
Self-Hosted
$899 one-time fee
 
Plus
$27 user/month
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
9.1
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
9.4
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.9
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.0%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
13.3%
 
Computer Software
23.4%
Information Technology and Services
25.0%
 
Internet
20.3%
Semiconductors
10.0%
 
Information Technology and Services
8.2%
Internet
10.0%
 
Marketing and Advertising
6.3%
Higher Education
10.0%
 
E-Learning
4.4%
Financial Services
10.0%
 
Other
37.3%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Kapil M.
Administrator in Financial Services

(1) Host the solution on your server or use the cloud option (2) Easily configurable to suit your needs (3) Exceptional support and service by the UseResponse Team using their own tool (4) Continuously improving the product with the feedback gained (5)...

Most Helpful Critical Review
Most Helpful Critical Review
Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

 
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Kate from G2 Crowd

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