Compare Help Scout vs UseResponse

See this comparison of Help Scout vs. UseResponse based on data from user reviews. Help Scout rates 4.4/5 stars with 96 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Enterprise Package
$3000+ per solution
 
Standard
$15 user/month
Self-Hosted
$899 one-time fee
 
Plus
$27 user/month
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 89 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 89 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 41 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 42 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 77 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 39 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 89 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.3%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.4%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
14.3%
 
Computer Software
23.1%
Information Technology and Services
26.3%
 
Internet
21.5%
Internet
10.5%
 
Information Technology and Services
9.1%
Computer Software
10.5%
 
Marketing and Advertising
7.4%
Financial Services
10.5%
 
E-Learning
4.1%
Semiconductors
10.5%
 
Other
34.7%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

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Geo L.
Executive Sponsor in Consumer Goods

UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to mention with great agility. It is also very cost competitive compared to other vendors.

Most Helpful Critical Review
Most Helpful Critical Review
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Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

 
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Kate avatar
Kate from G2 Crowd

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