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Compare Help Scout vs Vision Helpdesk

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comparison of Help Scout vs. Vision Helpdesk
based on data from user reviews. Help Scout rates 4.3/5 stars with 122 reviews. Vision Helpdesk rates 4.7/5 stars with 44 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Standard
$15 user/month
Starter Help Desk
$12 per staff per mo billed annually
 
Plus
$27 user/month
Pro Help Desk Software
$20 per staff per mo billed annually
 
Basic
$8 user/month
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
9.3
(Based on 44 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
9.1
(Based on 44 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
8.9
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
9.3
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.7
(Based on 43 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
9.7
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 113 reviews)
9.8
(Based on 44 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.5%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.9%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.6%
9.1%
 
Computer Software
23.6%
Non-Profit Organization Management
25.5%
 
Internet
20.4%
Internet
14.5%
 
Information Technology and Services
8.3%
Information Technology and Services
12.7%
 
Marketing and Advertising
6.4%
Individual & Family Services
5.5%
 
E-Learning
4.5%
Education Management
5.5%
 
Other
36.9%
Other
36.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

G2 Crowd User

Everything was a bit slow and buggy at times.

 
Ask Help Scout a QuestionContact Help ScoutRequest More InformationRequest More Information
Kate from G2 Crowd

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