Compare Help Scout vs Vision Helpdesk
See this
comparison of Help Scout vs. Vision Helpdesk
based on data from user reviews. Help Scout rates 4.3/5 stars with 136 reviews. Vision Helpdesk rates 4.7/5 stars with 46 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Standard
$15
user/month
Starter Help Desk
$12
per staff per mo billed annually
 
Plus
$27
user/month
Pro Help Desk Software
$20
per staff per mo billed annually
 
Basic
$8
user/month
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Help Scout
Standard
$15user/month
Plus
$27user/month
Basic
$8user/month
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
9.2
Ease of Use
Ease of Use
9.2
8.9
Ease of Setup
Ease of Setup
8.8
8.8
Ease of Admin
Ease of Admin
8.8
9.2
Quality of Support
Quality of Support
8.8
9.6
Ease of Doing Business With
Ease of Doing Business With
9.0
9.6
Product Direction (% positive)
Product Direction (% positive)
7.8
9.5
Meets Requirements
Help Scout
8.4
Vision Helpdesk
9.2
Ease of Use
Help Scout
9.2
Vision Helpdesk
8.9
Ease of Setup
Help Scout
8.8
Vision Helpdesk
8.8
Ease of Admin
Help Scout
8.8
Vision Helpdesk
9.2
Quality of Support
Help Scout
8.8
Vision Helpdesk
9.6
Ease of Doing Business With
Help Scout
9.0
Vision Helpdesk
9.6
Product Direction (% positive)
Help Scout
7.8
Vision Helpdesk
9.5

Features

Ticket and Case Management
Workflow
Help Scout
8.2
Vision Helpdesk
8.8
Response Automation
Help Scout
8.4
Vision Helpdesk
9.0
SLA Management
Help Scout
Not enough data available
Vision Helpdesk
9.1
Attachments/Screencasts
Help Scout
8.4
Vision Helpdesk
9.0
Ticket Collaboration
Help Scout
8.8
Vision Helpdesk
8.6
Ticket creation user experience
Help Scout
9.2
Vision Helpdesk
9.5
Ticket response user experience
Help Scout
9.3
Vision Helpdesk
9.2
Knowledge Share
Knowledge Base
Help Scout
8.7
Vision Helpdesk
9.2
Searchable Articles
Help Scout
7.9
Vision Helpdesk
8.9
Community Forums
Help Scout
8.3
Vision Helpdesk
8.3
Interactive FAQs & Forums
Help Scout
8.1
Vision Helpdesk
8.3
Interaction
Web Portals
Help Scout
8.8
Vision Helpdesk
8.9
Forum to Reponse
Help Scout
8.0
Vision Helpdesk
9.2
Tickets and Tagging
Help Scout
8.6
Vision Helpdesk
8.9
Live Chat
Help Scout
6.4
Vision Helpdesk
7.3
Communication Channels
Customer Portal
Help Scout
9.0
Vision Helpdesk
9.2
Email to Case
Help Scout
9.2
Vision Helpdesk
9.4
Chat/Live Support
Help Scout
6.9
Vision Helpdesk
8.2
Social Integration
Help Scout
7.7
Vision Helpdesk
9.1
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Vision Helpdesk
8.3
Customer and Contacts Database
Help Scout
7.5
Vision Helpdesk
8.3
Products and Version Tracking
Help Scout
Not enough data available
Vision Helpdesk
8.6
Call Scripting
Help Scout
Not enough data available
Vision Helpdesk
9.0
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Vision Helpdesk
8.9
Self Service/Community
Forums
Help Scout
Not enough data available
Vision Helpdesk
8.6
Knowledge Base
Help Scout
8.3
Vision Helpdesk
9.2
Ideas/Feedback
Help Scout
9.2
Vision Helpdesk
9.1
Q&A
Help Scout
9.7
Vision Helpdesk
9.3
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Vision Helpdesk
Not enough data available
Reporting
Help Scout
7.9
Vision Helpdesk
8.8
Dashboards
Help Scout
8.1
Vision Helpdesk
9.0
Platform
ITIL Compliance
Help Scout
Not enough data available
Vision Helpdesk
9.2
Mobile User Support
Help Scout
Not enough data available
Vision Helpdesk
8.8
Customization
Help Scout
7.5
Vision Helpdesk
8.1
User, Role, and Access Management
Help Scout
8.4
Vision Helpdesk
9.0
Internationalization
Help Scout
8.1
Vision Helpdesk
8.6
Performance & Reliability
Help Scout
9.4
Vision Helpdesk
9.2
Integration APIs
Help Scout
8.5
Vision Helpdesk
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
63.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
28.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
8.7%
Help Scout
Small-Business
56.9%
Mid-Market
40.0%
Enterprise
3.1%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%

Reviewers' Industry

 
Computer Software
22.4%
Non-Profit Organization Management
26.3%
 
Internet
18.8%
Internet
14.0%
 
Information Technology and Services
8.2%
Information Technology and Services
12.3%
 
Marketing and Advertising
5.9%
Individual & Family Services
5.3%
 
Hospital & Health Care
4.7%
Education Management
5.3%
 
Other
40.0%
Other
36.8%
Help Scout
Computer Software
22.4%
Internet
18.8%
Information Technology and Services
8.2%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
40.0%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

G2 Crowd User

Everything was a bit slow and buggy at times.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Screenshots

 
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