Compare Help Scout vs Vision Helpdesk

See this comparison of Help Scout vs. Vision Helpdesk based on data from user reviews. Help Scout rates 4.4/5 stars with 96 reviews. Vision Helpdesk rates 4.8/5 stars with 40 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Help Desk
$7 per staff per mo
 
Standard
$15 user/month
Satellite Desk
$14 per staff per mo
 
Plus
$27 user/month
Service Desk
$21 per staff per mo
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 89 reviews)
9.4
(Based on 40 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 89 reviews)
9.3
(Based on 40 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 41 reviews)
8.9
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 42 reviews)
9.4
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 77 reviews)
9.7
(Based on 40 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 39 reviews)
9.7
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 89 reviews)
9.7
(Based on 40 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.3%
62.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.4%
27.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
10.0%
 
Computer Software
23.1%
Non-Profit Organization Management
20.4%
 
Internet
21.5%
Internet
16.3%
 
Information Technology and Services
9.1%
Information Technology and Services
14.3%
 
Marketing and Advertising
7.4%
Education Management
6.1%
 
E-Learning
4.1%
Individual & Family Services
6.1%
 
Other
34.7%
Other
36.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

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William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
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Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

 
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Kate from G2 Crowd

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