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Compare Help Scout vs Vision Helpdesk

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comparison of Help Scout vs. Vision Helpdesk
based on data from user reviews. Help Scout rates 4.3/5 stars with 119 reviews. Vision Helpdesk rates 4.7/5 stars with 43 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Standard
$15 user/month
Starter Help Desk
$12 per staff per mo billed annually
 
Plus
$27 user/month
Pro Help Desk Software
$20 per staff per mo billed annually
 
Basic
$8 user/month
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 111 reviews)
9.3
(Based on 43 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 111 reviews)
9.2
(Based on 43 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 52 reviews)
8.9
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 54 reviews)
9.3
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 96 reviews)
9.7
(Based on 42 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 49 reviews)
9.7
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 111 reviews)
9.8
(Based on 43 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.5%
60.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.0%
30.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.5%
9.3%
 
Computer Software
22.7%
Non-Profit Organization Management
22.6%
 
Internet
21.4%
Internet
15.1%
 
Information Technology and Services
7.8%
Information Technology and Services
13.2%
 
Marketing and Advertising
6.5%
Education Management
5.7%
 
E-Learning
4.5%
Individual & Family Services
5.7%
 
Other
37.0%
Other
37.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

G2 Crowd User

Everything was a bit slow and buggy at times.

 
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