Compare Help Scout vs Whatfix

See this comparison of Help Scout vs. Whatfix based on data from user reviews. Help Scout rates 4.4/5 stars with 96 reviews. Whatfix rates 4.8/5 stars with 30 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 89 reviews)
8.9
(Based on 28 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 89 reviews)
9.0
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 41 reviews)
8.4
(Based on 24 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 42 reviews)
8.5
(Based on 24 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 77 reviews)
10.0
(Based on 28 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 39 reviews)
9.6
(Based on 24 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 89 reviews)
9.6
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.3%
56.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.4%
26.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
16.7%
 
Computer Software
23.1%
Computer Software
28.9%
 
Internet
21.5%
Information Technology and Services
15.8%
 
Information Technology and Services
9.1%
Consumer Goods
10.5%
 
Marketing and Advertising
7.4%
Internet
7.9%
 
E-Learning
4.1%
Cosmetics
5.3%
 
Other
34.7%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

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Alan D.
Executive Sponsor in Consumer Goods

24/7 sales + training quickly get our customers activated and using our products

Most Helpful Critical Review
Most Helpful Critical Review
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Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

G2 Crowd User in Medical Devices

We’d like to see more robust life cycle management capabilities to support versioning control, testing, and deployment. Update: October 2016. Some of the enhancements to the product over the summer have really helped in this regard, such as the improved...

 
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Kate avatar
Kate from G2 Crowd

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