Compare Help Scout vs Whatfix

See this comparison of Help Scout vs. Whatfix based on data from user reviews. Help Scout rates 4.4/5 stars with 104 reviews. Whatfix rates 4.8/5 stars with 33 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 96 reviews)
8.9
(Based on 31 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 96 reviews)
9.0
(Based on 31 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 44 reviews)
8.4
(Based on 26 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 45 reviews)
8.5
(Based on 26 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 82 reviews)
10.0
(Based on 31 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 41 reviews)
9.5
(Based on 26 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 96 reviews)
9.7
(Based on 30 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
67.7%
51.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.3%
30.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.0%
18.2%
 
Computer Software
23.3%
Computer Software
33.3%
 
Internet
21.8%
Information Technology and Services
14.3%
 
Information Technology and Services
8.3%
Consumer Goods
9.5%
 
Marketing and Advertising
6.8%
Internet
7.1%
 
E-Learning
3.8%
Cosmetics
4.8%
 
Other
36.1%
Other
31.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Manzur Husain S.
User in Internet

It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc

Most Helpful Critical Review
Most Helpful Critical Review
Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

Lindsay P.
Administrator in Computer Software

It can be difficult to update flows in advice to prepare for updates we do to our site. There is no easy way to update a current flow and keep it in "draft mode" till we are push site updates.

 
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