Compare Help Scout vs Whatfix

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comparison of Help Scout vs. Whatfix
based on data from user reviews. Help Scout rates 4.3/5 stars with 122 reviews. Whatfix rates 4.7/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
9.0
(Based on 33 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
9.0
(Based on 33 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
8.4
(Based on 27 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.7
(Based on 56 reviews)
8.6
(Based on 27 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 99 reviews)
10.0
(Based on 33 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 51 reviews)
9.4
(Based on 27 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
9.7
(Based on 32 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
51.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.9%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
20.0%
 
Computer Software
22.8%
Computer Software
30.4%
 
Internet
20.9%
Information Technology and Services
17.4%
 
Information Technology and Services
8.2%
Consumer Goods
8.7%
 
Marketing and Advertising
6.3%
Internet
6.5%
 
E-Learning
4.4%
Cosmetics
4.3%
 
Other
37.3%
Other
32.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Information Technology and Services

The application has easy to use interface. No training is required to create a flow. Even other options are very intuitive. The Support system is strong and responds and resolves quickly. Our requests for enhancements have been prioritized and delivered at...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

Amy H.
User in Computer Software

There is a moderate level of technical knowledge required to implement Whatfix. Chiru and the rest of the team are always available (really - around the clock) to help me, and they do a good job explaining. They are releasing some new features soon that...

 
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Kate from G2 Crowd

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