Compare Help Scout vs Zendesk Support

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comparison of Help Scout vs. Zendesk Support
based on data from user reviews. Help Scout rates 4.3/5 stars with 121 reviews. Zendesk Support rates 4.2/5 stars with 1,195 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Essential
$5 /month
 
Standard
$15 user/month
Team
$19 /month
 
Plus
$27 user/month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
8.7
(Based on 1,093 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
8.7
(Based on 1,097 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 53 reviews)
8.3
(Based on 530 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 55 reviews)
8.4
(Based on 551 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
8.5
(Based on 927 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 50 reviews)
8.6
(Based on 515 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 113 reviews)
7.9
(Based on 1,090 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.3%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.2%
45.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
15.9%
 
Computer Software
23.1%
Computer Software
18.9%
 
Internet
21.2%
Information Technology and Services
14.5%
 
Information Technology and Services
8.3%
Internet
11.0%
 
Marketing and Advertising
6.4%
Marketing and Advertising
5.3%
 
E-Learning
4.5%
Telecommunications
3.3%
 
Other
36.5%
Other
47.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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