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Compare Help Scout vs Zendesk Support

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comparison of Help Scout vs. Zendesk Support
based on data from user reviews. Help Scout rates 4.3/5 stars with 124 reviews. Zendesk Support rates 4.2/5 stars with 1,330 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Essential
$5 /month
 
Standard
$15 user/month
Team
$19 /month
 
Plus
$27 user/month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
8.7
(Based on 1,218 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
8.7
(Based on 1,222 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
8.3
(Based on 584 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
8.4
(Based on 607 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
8.5
(Based on 1,035 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
8.6
(Based on 570 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
7.8
(Based on 1,210 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.0%
38.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
45.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
16.2%
 
Computer Software
23.4%
Computer Software
18.4%
 
Internet
20.3%
Information Technology and Services
15.1%
 
Information Technology and Services
8.2%
Internet
10.7%
 
Marketing and Advertising
6.3%
Marketing and Advertising
5.1%
 
E-Learning
4.4%
Telecommunications
3.3%
 
Other
37.3%
Other
47.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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