Compare Help Scout vs Zendesk

See this comparison of Help Scout vs. Zendesk Support based on data from user reviews. Help Scout rates 4.4/5 stars with 96 reviews. Zendesk Support rates 4.2/5 stars with 955 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Essential
$5 /month
 
Standard
$15 user/month
Team
$19 /month
 
Plus
$27 user/month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 89 reviews)
8.7
(Based on 884 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 89 reviews)
8.6
(Based on 887 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 41 reviews)
8.3
(Based on 436 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 42 reviews)
8.4
(Based on 453 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 77 reviews)
8.5
(Based on 740 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 39 reviews)
8.5
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 89 reviews)
7.9
(Based on 882 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.3%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.4%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
15.1%
 
Computer Software
23.1%
Computer Software
20.1%
 
Internet
21.5%
Information Technology and Services
14.2%
 
Information Technology and Services
9.1%
Internet
12.2%
 
Marketing and Advertising
7.4%
Marketing and Advertising
6.5%
 
E-Learning
4.1%
Retail
3.1%
 
Other
34.7%
Other
44.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

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Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Purchased a lifeteime deal from app sumo $75 per quarter, this was changed recently to $60 per month. So price was $300 a year now is $720 a year. Do not sell that which you are not prepared to honor.

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Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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Kate from G2 Crowd

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