Compare Help Scout, Zendesk Support, and HappyFox

 
Plus
$27 user/month
Essential
$5 /month
Mighty
$29 per staff / month
 
Basic
$8 user/month
Team
$19 /month
Enterprise
$69 per staff / month
 
Standard
$15 user/month
Professional
$49 /month
Fantastic
$49 per staff / month
 
Enterprise
$99 /month
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 118 reviews)
8.8
(Based on 1,276 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 118 reviews)
8.7
(Based on 1,280 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 55 reviews)
8.3
(Based on 605 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 57 reviews)
8.4
(Based on 628 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 102 reviews)
8.5
(Based on 1,088 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 52 reviews)
8.6
(Based on 589 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 118 reviews)
7.8
(Based on 1,268 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
38.8%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.9%
44.8%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
16.4%
15.5%
 
Computer Software
23.5%
Computer Software
18.0%
Information Technology and Services
14.1%
 
Internet
19.8%
Information Technology and Services
15.2%
Computer Software
12.2%
 
Information Technology and Services
8.0%
Internet
10.6%
Higher Education
6.4%
 
Marketing and Advertising
6.2%
Marketing and Advertising
5.0%
Real Estate
3.8%
 
E-Learning
4.3%
Telecommunications
3.3%
Education Management
3.8%
 
Other
38.3%
Other
47.9%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
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Kate from G2 Crowd

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