Compare Help Scout, Zendesk Support, and HappyFox
 Help Scout 4.3 Based on 128 reviews |  Zendesk Support 4.2 Based on 1,392 reviews |  HappyFox 4.6 Based on 110 reviews Optimized for quick response |
Pricing
Plus $27 user/month | Essential $5 /month | Mighty $29 per staff / month | |
Basic $8 user/month | Team $19 /month | Enterprise $69 per staff / month | |
Standard $15 user/month | Professional $49 /month | Fantastic $49 per staff / month | |
| ‐ | Enterprise $99 /month | Enterprise Plus $89 per staff / month | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.5 (Based on 118 reviews) | 8.8 (Based on 1,276 reviews) | 9.0 (Based on 104 reviews) |
| Ease of Use | 9.2 (Based on 118 reviews) | 8.7 (Based on 1,280 reviews) | 9.4 (Based on 104 reviews) |
| Ease of Setup | 8.9 (Based on 55 reviews) | 8.3 (Based on 605 reviews) | 9.0 (Based on 81 reviews) |
| Ease of Admin | 8.8 (Based on 57 reviews) | 8.4 (Based on 628 reviews) | 9.2 (Based on 80 reviews) |
| Quality of Support | 8.9 (Based on 102 reviews) | 8.5 (Based on 1,088 reviews) | 9.3 (Based on 99 reviews) |
| Ease of Doing Business With | 9.0 (Based on 52 reviews) | 8.6 (Based on 589 reviews) | 9.4 (Based on 77 reviews) |
| Product Direction (% positive) | 8.0 (Based on 118 reviews) | 7.8 (Based on 1,268 reviews) | 9.4 (Based on 106 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 60.7% | 38.8% | 46.4% |
Mid-Market (51-1000 emp.) | 36.9% | 44.8% | 38.1% |
Enterprise (> 1000 emp.) | 2.5% | 16.4% | 15.5% |
Reviewers' Industry
Computer Software 23.5% | Computer Software 18.0% | Information Technology and Services 14.1% | |
Internet 19.8% | Information Technology and Services 15.2% | Computer Software 12.2% | |
Information Technology and Services 8.0% | Internet 10.6% | Higher Education 6.4% | |
Marketing and Advertising 6.2% | Marketing and Advertising 5.0% | Real Estate 3.8% | |
E-Learning 4.3% | Telecommunications 3.3% | Education Management 3.8% | |
Other 38.3% | Other 47.9% | Other 59.6% |
Reviews
| Most Helpful Favorable Review | Danielle L. Administrator in Computer Software HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email... | Abbey S. Administrator in Education Management The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and... | NARAYANA MOORTHY K. Administrator in Financial Services HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need... |
| Most Helpful Critical Review | G2 Crowd User in E-Learning There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform. | Matthew W. Administrator in Computer Software After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide... | G2 Crowd User in Marketing and Advertising The way to create new tickets is a bit frustrating. |
