Compare Help Scout, Zendesk Support, and TeamSupport

 
Basic
$8 user/month
Essential
$5 /month
Support Desk
$50 / agent / month billed annually
 
Standard
$15 user/month
Team
$19 /month
Enterprise
$65 / agent / month billed annually
 
Plus
$27 user/month
Professional
$49 /month
Private Cloud
Custom Contact Us for Pricing
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 118 reviews)
8.8
(Based on 1,270 reviews)
8.7
(Based on 491 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 118 reviews)
8.7
(Based on 1,274 reviews)
8.8
(Based on 492 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 55 reviews)
8.3
(Based on 602 reviews)
8.5
(Based on 232 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 57 reviews)
8.4
(Based on 625 reviews)
8.9
(Based on 234 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 102 reviews)
8.5
(Based on 1,083 reviews)
9.0
(Based on 446 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 52 reviews)
8.6
(Based on 587 reviews)
9.3
(Based on 239 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 118 reviews)
7.8
(Based on 1,262 reviews)
9.1
(Based on 491 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
38.8%
41.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.9%
45.0%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
16.3%
11.1%
 
Computer Software
23.5%
Computer Software
18.1%
Computer Software
27.3%
 
Internet
19.8%
Information Technology and Services
15.1%
Information Technology and Services
20.8%
 
Information Technology and Services
8.0%
Internet
10.6%
Internet
5.6%
 
Marketing and Advertising
6.2%
Marketing and Advertising
5.0%
Financial Services
4.5%
 
E-Learning
4.3%
Telecommunications
3.3%
Hospitality
3.6%
 
Other
38.3%
Other
48.0%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

 No downloads provided.No downloads provided.
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