Compare Help Scout, Zendesk Support, and Zoho Desk

 
Plus
$27 user/month
Essential
$5 /month
FREE
$0 /agent/month
 
Basic
$8 user/month
Team
$19 /month
PROFESSIONAL
$12 /agent/month
 
Standard
$15 user/month
Professional
$49 /month
ENTERPRISE
$25 /agent/month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 118 reviews)
8.8
(Based on 1,271 reviews)
8.8
(Based on 830 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 118 reviews)
8.7
(Based on 1,275 reviews)
8.6
(Based on 830 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 55 reviews)
8.3
(Based on 602 reviews)
8.3
(Based on 677 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 57 reviews)
8.4
(Based on 625 reviews)
8.5
(Based on 676 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 102 reviews)
8.5
(Based on 1,084 reviews)
8.3
(Based on 745 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 52 reviews)
8.6
(Based on 587 reviews)
8.6
(Based on 630 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 118 reviews)
7.8
(Based on 1,263 reviews)
8.8
(Based on 820 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
38.8%
72.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.9%
44.9%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
16.2%
5.9%
 
Computer Software
23.5%
Computer Software
18.1%
Information Technology and Services
24.9%
 
Internet
19.8%
Information Technology and Services
15.2%
Computer Software
10.4%
 
Information Technology and Services
8.0%
Internet
10.6%
Internet
4.2%
 
Marketing and Advertising
6.2%
Marketing and Advertising
5.0%
Telecommunications
4.2%
 
E-Learning
4.3%
Telecommunications
3.3%
Marketing and Advertising
4.2%
 
Other
38.3%
Other
47.9%
Other
52.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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