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Compare Help Scout vs Zoho Desk

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comparison of Help Scout vs. Zoho Desk
based on data from user reviews. Help Scout rates 4.3/5 stars with 121 reviews. Zoho Desk rates 4.3/5 stars with 673 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
FREE
$0 /agent/month
 
Standard
$15 user/month
PROFESSIONAL
$12 /agent/month
 
Plus
$27 user/month
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
8.7
(Based on 616 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
8.6
(Based on 617 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
8.4
(Based on 489 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
8.6
(Based on 491 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
8.3
(Based on 557 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
8.6
(Based on 461 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 113 reviews)
8.9
(Based on 610 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.2%
71.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.2%
21.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.6%
7.1%
 
Computer Software
23.1%
Information Technology and Services
25.5%
 
Internet
20.5%
Computer Software
10.8%
 
Information Technology and Services
8.3%
Internet
4.2%
 
Marketing and Advertising
6.4%
Telecommunications
4.2%
 
E-Learning
4.5%
Marketing and Advertising
4.1%
 
Other
37.2%
Other
51.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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