Compare Help Scout vs Zoho Desk

See this comparison of Help Scout vs. Zoho Desk based on data from user reviews. Help Scout rates 4.3/5 stars with 117 reviews. Zoho Desk rates 4.3/5 stars with 575 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
FREE
$0 /agent/month
 
Standard
$15 user/month
PROFESSIONAL
$12 /agent/month
 
Plus
$27 user/month
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 109 reviews)
8.6
(Based on 531 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 109 reviews)
8.6
(Based on 531 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 51 reviews)
8.4
(Based on 421 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 53 reviews)
8.6
(Based on 424 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 94 reviews)
8.2
(Based on 478 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 48 reviews)
8.6
(Based on 395 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 109 reviews)
8.9
(Based on 522 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.6%
73.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.8%
20.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.6%
6.7%
 
Internet
21.9%
Information Technology and Services
26.6%
 
Computer Software
21.9%
Computer Software
10.4%
 
Information Technology and Services
7.9%
Marketing and Advertising
4.6%
 
Marketing and Advertising
6.6%
Telecommunications
4.3%
 
E-Learning
4.6%
Internet
4.2%
 
Other
37.1%
Other
49.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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