Compare Help Scout vs Zoho Desk

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comparison of Help Scout vs. Zoho Desk
based on data from user reviews. Help Scout rates 4.3/5 stars with 130 reviews. Zoho Desk rates 4.3/5 stars with 923 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Help Scout
Zoho Desk
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Help Scout
Help Scout
4.3
Based on 130 reviews
Zoho Desk
Zoho Desk
4.3
Based on 922 reviews
Optimized for quick response
 
Basic
$8 user/month
FREE
$0 /agent/month
 
Standard
$15 user/month
PROFESSIONAL
$12 /agent/month
 
Plus
$27 user/month
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 120 reviews)
8.8
(Based on 843 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 120 reviews)
8.7
(Based on 843 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 57 reviews)
8.3
(Based on 690 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 59 reviews)
8.5
(Based on 689 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 104 reviews)
8.3
(Based on 756 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 54 reviews)
8.6
(Based on 641 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 120 reviews)
8.8
(Based on 833 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
59.7%
72.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
21.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.4%
5.8%
 
Computer Software
23.2%
Information Technology and Services
24.8%
 
Internet
19.5%
Computer Software
10.4%
 
Information Technology and Services
7.9%
Marketing and Advertising
4.2%
 
Marketing and Advertising
6.1%
Internet
4.2%
 
E-Learning
4.3%
Telecommunications
4.1%
 
Other
39.0%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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