Compare Help Scout vs Zoho Desk

See this comparison of Help Scout vs. Zoho Desk based on data from user reviews. Help Scout rates 4.4/5 stars with 96 reviews. Zoho Desk rates 4.3/5 stars with 491 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
FREE
$0 /agent/month
 
Standard
$15 user/month
PROFESSIONAL
$12 /agent/month
 
Plus
$27 user/month
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 89 reviews)
8.6
(Based on 453 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 89 reviews)
8.6
(Based on 453 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 41 reviews)
8.3
(Based on 357 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 42 reviews)
8.6
(Based on 359 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 77 reviews)
8.2
(Based on 408 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 39 reviews)
8.6
(Based on 334 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 89 reviews)
8.8
(Based on 445 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.3%
72.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.4%
19.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
7.4%
 
Computer Software
23.1%
Information Technology and Services
25.9%
 
Internet
21.5%
Computer Software
11.1%
 
Information Technology and Services
9.1%
Internet
4.5%
 
Marketing and Advertising
7.4%
Marketing and Advertising
4.5%
 
E-Learning
4.1%
Telecommunications
4.0%
 
Other
34.7%
Other
50.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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