Compare Help Scout, Zoho Desk, and Freshdesk

Pricing

 
Plus
$27
user/month
FREE
$0
/agent/month
Sprout
Free
for UNLIMITED agents
 
Standard
$15
user/month
PROFESSIONAL
$12
/agent/month
Blossom
$19
/ agent / month billed annually
 
Basic
$8
user/month
ENTERPRISE
$25
/agent/month
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Help Scout
Plus
$27user/month
Standard
$15user/month
Basic
$8user/month
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.6
8.5
Ease of Use
Ease of Use
9.2
8.5
8.8
Ease of Setup
Ease of Setup
8.8
8.2
8.5
Ease of Admin
Ease of Admin
8.8
8.4
8.7
Quality of Support
Quality of Support
8.8
8.2
8.9
Ease of Doing Business With
Ease of Doing Business With
9.0
8.5
8.8
Product Direction (% positive)
Product Direction (% positive)
7.7
8.7
8.6
Meets Requirements
Help Scout
8.4
Zoho Desk
8.6
Freshdesk
8.5
Ease of Use
Help Scout
9.2
Zoho Desk
8.5
Freshdesk
8.8
Ease of Setup
Help Scout
8.8
Zoho Desk
8.2
Freshdesk
8.5
Ease of Admin
Help Scout
8.8
Zoho Desk
8.4
Freshdesk
8.7
Quality of Support
Help Scout
8.8
Zoho Desk
8.2
Freshdesk
8.9
Ease of Doing Business With
Help Scout
9.0
Zoho Desk
8.5
Freshdesk
8.8
Product Direction (% positive)
Help Scout
7.7
Zoho Desk
8.7
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Help Scout
8.2
Zoho Desk
8.2
Freshdesk
8.4
Response Automation
Help Scout
8.4
Zoho Desk
8.3
Freshdesk
8.4
SLA Management
Help Scout
Not enough data available
Zoho Desk
8.2
Freshdesk
8.2
Attachments/Screencasts
Help Scout
8.4
Zoho Desk
8.3
Freshdesk
8.4
Ticket Collaboration
Help Scout
8.8
Zoho Desk
8.6
Freshdesk
8.6
Ticket creation user experience
Help Scout
9.2
Zoho Desk
8.7
Freshdesk
8.8
Ticket response user experience
Help Scout
9.3
Zoho Desk
8.5
Freshdesk
8.8
Knowledge Share
Knowledge Base
Help Scout
8.7
Zoho Desk
8.6
Freshdesk
8.7
Searchable Articles
Help Scout
7.8
Zoho Desk
8.6
Freshdesk
8.6
Community Forums
Help Scout
8.3
Zoho Desk
8.3
Freshdesk
8.4
Interactive FAQs & Forums
Help Scout
8.1
Zoho Desk
8.4
Freshdesk
8.5
Interaction
Web Portals
Help Scout
8.8
Zoho Desk
8.4
Freshdesk
7.2
Forum to Reponse
Help Scout
8.0
Zoho Desk
8.4
Freshdesk
8.5
Tickets and Tagging
Help Scout
8.7
Zoho Desk
8.7
Freshdesk
8.8
Live Chat
Help Scout
6.4
Zoho Desk
8.5
Freshdesk
8.8
Communication Channels
Customer Portal
Help Scout
9.0
Zoho Desk
8.3
Freshdesk
8.6
Email to Case
Help Scout
9.2
Zoho Desk
8.7
Freshdesk
8.9
Chat/Live Support
Help Scout
6.9
Zoho Desk
8.5
Freshdesk
8.5
Social Integration
Help Scout
7.7
Zoho Desk
8.4
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Zoho Desk
8.3
Freshdesk
8.3
Customer and Contacts Database
Help Scout
7.6
Zoho Desk
8.3
Freshdesk
7.9
Products and Version Tracking
Help Scout
Not enough data available
Zoho Desk
8.3
Freshdesk
8.2
Call Scripting
Help Scout
Not enough data available
Zoho Desk
8.2
Freshdesk
8.1
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Zoho Desk
8.3
Freshdesk
8.3
Self Service/Community
Forums
Help Scout
Not enough data available
Zoho Desk
8.3
Freshdesk
8.3
Knowledge Base
Help Scout
8.3
Zoho Desk
8.4
Freshdesk
8.5
Ideas/Feedback
Help Scout
9.2
Zoho Desk
8.3
Freshdesk
8.3
Q&A
Help Scout
9.7
Zoho Desk
8.5
Freshdesk
8.5
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Zoho Desk
8.4
Freshdesk
8.2
Reporting
Help Scout
8.0
Zoho Desk
8.3
Freshdesk
7.8
Dashboards
Help Scout
8.2
Zoho Desk
8.5
Freshdesk
8.2
Platform
ITIL Compliance
Help Scout
Not enough data available
Zoho Desk
8.4
Freshdesk
8.2
Mobile User Support
Help Scout
Not enough data available
Zoho Desk
8.3
Freshdesk
8.1
Customization
Help Scout
7.5
Zoho Desk
8.3
Freshdesk
8.0
User, Role, and Access Management
Help Scout
8.4
Zoho Desk
8.4
Freshdesk
8.5
Internationalization
Help Scout
8.1
Zoho Desk
8.1
Freshdesk
8.1
Performance & Reliability
Help Scout
9.4
Zoho Desk
8.7
Freshdesk
8.8
Integration APIs
Help Scout
8.5
Zoho Desk
8.4
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.4%
71.9%
53.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.5%
22.3%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
5.9%
10.7%
Help Scout
Small-Business
57.4%
Mid-Market
39.5%
Enterprise
3.1%
Zoho Desk
Small-Business
71.9%
Mid-Market
22.3%
Enterprise
5.9%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%

Reviewers' Industry

 
Computer Software
22.5%
Information Technology and Services
24.4%
Information Technology and Services
20.4%
 
Internet
18.9%
Computer Software
10.7%
Computer Software
14.0%
 
Information Technology and Services
8.3%
Marketing and Advertising
4.1%
Internet
5.9%
 
Marketing and Advertising
5.9%
Internet
4.0%
Education Management
3.7%
 
Hospital & Health Care
4.7%
Telecommunications
4.0%
E-Learning
3.4%
 
Other
39.6%
Other
52.8%
Other
52.6%
Help Scout
Computer Software
22.5%
Internet
18.9%
Information Technology and Services
8.3%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
39.6%
Zoho Desk
Information Technology and Services
24.4%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
Help Scout
No videos provided
Zoho Desk
Freshdesk

Downloads

Help Scout
No downloads provided
Zoho Desk
No downloads provided
Ask Help Scout a QuestionContact Help ScoutAsk Zoho Desk a QuestionContact Zoho DeskAsk Freshdesk a QuestionContact Freshdesk