Compare Help Scout, Zoho Desk, and Zendesk Support

Pricing

 
Plus
$27
user/month
FREE
$0
/agent/month
Essential
$5
/month
 
Basic
$8
user/month
PROFESSIONAL
$12
/agent/month
Team
$19
/month
 
Standard
$15
user/month
ENTERPRISE
$25
/agent/month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.7
8.6
Ease of Use
Ease of Use
9.2
8.5
8.6
Ease of Setup
Ease of Setup
8.8
8.2
8.2
Ease of Admin
Ease of Admin
8.8
8.4
8.3
Quality of Support
Quality of Support
8.8
8.2
8.4
Ease of Doing Business With
Ease of Doing Business With
9.0
8.5
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
8.7
7.6
Meets Requirements
Help Scout
8.4
Zoho Desk
8.7
Zendesk Support
8.6
Ease of Use
Help Scout
9.2
Zoho Desk
8.5
Zendesk Support
8.6
Ease of Setup
Help Scout
8.8
Zoho Desk
8.2
Zendesk Support
8.2
Ease of Admin
Help Scout
8.8
Zoho Desk
8.4
Zendesk Support
8.3
Quality of Support
Help Scout
8.8
Zoho Desk
8.2
Zendesk Support
8.4
Ease of Doing Business With
Help Scout
9.0
Zoho Desk
8.5
Zendesk Support
8.4
Product Direction (% positive)
Help Scout
7.8
Zoho Desk
8.7
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Help Scout
8.2
Zoho Desk
8.2
Zendesk Support
8.5
Response Automation
Help Scout
8.4
Zoho Desk
8.3
Zendesk Support
8.4
SLA Management
Help Scout
Not enough data available
Zoho Desk
8.2
Zendesk Support
8.1
Attachments/Screencasts
Help Scout
8.4
Zoho Desk
8.3
Zendesk Support
8.3
Ticket Collaboration
Help Scout
8.8
Zoho Desk
8.6
Zendesk Support
8.6
Ticket creation user experience
Help Scout
9.2
Zoho Desk
8.7
Zendesk Support
8.9
Ticket response user experience
Help Scout
9.3
Zoho Desk
8.5
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Help Scout
8.7
Zoho Desk
8.6
Zendesk Support
8.6
Searchable Articles
Help Scout
7.9
Zoho Desk
8.6
Zendesk Support
8.6
Community Forums
Help Scout
8.3
Zoho Desk
8.3
Zendesk Support
8.2
Interactive FAQs & Forums
Help Scout
8.1
Zoho Desk
8.4
Zendesk Support
8.2
Interaction
Web Portals
Help Scout
8.8
Zoho Desk
8.4
Zendesk Support
8.6
Forum to Reponse
Help Scout
8.0
Zoho Desk
8.4
Zendesk Support
8.5
Tickets and Tagging
Help Scout
8.6
Zoho Desk
8.7
Zendesk Support
8.9
Live Chat
Help Scout
6.4
Zoho Desk
8.5
Zendesk Support
8.5
Communication Channels
Customer Portal
Help Scout
9.0
Zoho Desk
8.3
Zendesk Support
8.4
Email to Case
Help Scout
9.2
Zoho Desk
8.7
Zendesk Support
8.8
Chat/Live Support
Help Scout
6.9
Zoho Desk
8.5
Zendesk Support
8.4
Social Integration
Help Scout
7.7
Zoho Desk
8.4
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.0
Customer and Contacts Database
Help Scout
7.5
Zoho Desk
8.3
Zendesk Support
8.1
Products and Version Tracking
Help Scout
Not enough data available
Zoho Desk
8.4
Zendesk Support
8.1
Call Scripting
Help Scout
Not enough data available
Zoho Desk
8.2
Zendesk Support
7.8
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Zoho Desk
8.3
Zendesk Support
7.7
Self Service/Community
Forums
Help Scout
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.0
Knowledge Base
Help Scout
8.3
Zoho Desk
8.4
Zendesk Support
8.4
Ideas/Feedback
Help Scout
9.2
Zoho Desk
8.3
Zendesk Support
8.1
Q&A
Help Scout
9.7
Zoho Desk
8.5
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Zoho Desk
8.4
Zendesk Support
7.9
Reporting
Help Scout
7.9
Zoho Desk
8.3
Zendesk Support
8.0
Dashboards
Help Scout
8.1
Zoho Desk
8.5
Zendesk Support
8.1
Platform
ITIL Compliance
Help Scout
Not enough data available
Zoho Desk
8.4
Zendesk Support
8.1
Mobile User Support
Help Scout
Not enough data available
Zoho Desk
8.4
Zendesk Support
8.1
Customization
Help Scout
7.5
Zoho Desk
8.3
Zendesk Support
8.0
User, Role, and Access Management
Help Scout
8.4
Zoho Desk
8.4
Zendesk Support
8.3
Internationalization
Help Scout
8.1
Zoho Desk
8.1
Zendesk Support
8.2
Performance & Reliability
Help Scout
9.4
Zoho Desk
8.7
Zendesk Support
8.5
Integration APIs
Help Scout
8.5
Zoho Desk
8.4
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
71.8%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
22.4%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
5.8%
16.4%
Help Scout
Small-Business
56.9%
Mid-Market
40.0%
Enterprise
3.1%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.4%
Enterprise
5.8%
Zendesk Support
Small-Business
38.9%
Mid-Market
44.7%
Enterprise
16.4%

Reviewers' Industry

 
Computer Software
22.4%
Information Technology and Services
24.2%
Computer Software
18.0%
 
Internet
18.8%
Computer Software
10.7%
Information Technology and Services
15.3%
 
Information Technology and Services
8.2%
Marketing and Advertising
4.1%
Internet
10.2%
 
Marketing and Advertising
5.9%
Internet
4.0%
Marketing and Advertising
4.9%
 
Hospital & Health Care
4.7%
Telecommunications
3.9%
Telecommunications
3.3%
 
Other
40.0%
Other
53.1%
Other
48.3%
Help Scout
Computer Software
22.4%
Internet
18.8%
Information Technology and Services
8.2%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
40.0%
Zoho Desk
Information Technology and Services
24.2%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
3.9%
Other
53.1%
Zendesk Support
Computer Software
18.0%
Information Technology and Services
15.3%
Internet
10.2%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided
No videos provided
Help Scout
No videos provided
Zoho Desk
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Help Scout
No downloads provided
Zoho Desk
No downloads provided
Zendesk Support
No downloads provided
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