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Compare Helpshift vs HubSpot Service Hub

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comparison of Helpshift vs. HubSpot Service Hub
based on data from user reviews. Helpshift rates 4.2/5 stars with 122 reviews. HubSpot Service Hub rates 4.1/5 stars with 17 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 105 reviews)
8.8
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 105 reviews)
8.9
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 46 reviews)
8.1
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 46 reviews)
8.2
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 94 reviews)
8.8
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 44 reviews)
8.9
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 101 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.0%
64.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.9%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.0%
0.0%
 
Computer Games
14.0%
Marketing and Advertising
29.2%
 
Consumer Services
11.8%
Telecommunications
8.3%
 
Financial Services
10.3%
Mechanical or Industrial Engineering
8.3%
 
Internet
8.8%
Legal Services
8.3%
 
Consumer Goods
7.4%
Primary/Secondary Education
4.2%
 
Other
47.8%
Other
41.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Chat tool is very user Friendly. and have all the report you need to extract.

G2 Crowd User

Very thorough. Follow a transaction from the very first Contact until you are done with the job

Most Helpful Critical Review
Most Helpful Critical Review
B W.
User in Consumer Services

Thereā€™s no direct chat feature. It would be nice if you could chat to customer.

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
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Kate from G2 Crowd

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