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Compare Helpshift vs HubSpot Service Hub

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comparison of Helpshift vs. HubSpot Service Hub
based on data from user reviews. Helpshift rates 4.2/5 stars with 146 reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 127 reviews)
8.8
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 127 reviews)
8.9
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
8.1
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 54 reviews)
8.2
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 116 reviews)
8.8
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 52 reviews)
8.9
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 125 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
61.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.2%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.1%
5.6%
 
Information Technology and Services
13.0%
Marketing and Advertising
28.0%
 
Consumer Services
13.0%
Mechanical or Industrial Engineering
8.0%
 
Computer Games
11.7%
Information Technology and Services
8.0%
 
Financial Services
8.6%
Legal Services
8.0%
 
Internet
7.4%
Telecommunications
8.0%
 
Other
46.3%
Other
40.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I like that I can see the conversations go back and forth between me and the customer. It works great to notify me when I have a reply waiting for me or when I am waiting for someone and how long I have been waiting. Gives me great details.

G2 Crowd User

The service hub is great because it is the final piece to the puzzle. It puts everything in one place.

Most Helpful Critical Review
Most Helpful Critical Review
B W.
User in Consumer Services

There’s no direct chat feature. It would be nice if you could chat to customer.

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
Ask Helpshift a QuestionContact HelpshiftAsk Service Hub a QuestionContact Service Hub
Kate from G2 Crowd

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