Compare Helpshift vs HubSpot Service Hub
See this
comparison of Helpshift vs. HubSpot Service Hub
based on data from user reviews. Helpshift rates 4.3/5 stars with 168 reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
Service Hub Free
$0
 
Enterprise
$135
Per User / Per Month
Service Hub Enterprise
$1,200
/month
 
Platinum
$160
Per User / Per Month
Service Hub Professional
$400
/month
 
Service Hub Starter
$50
/month
 
Free Trial
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
8.8
Ease of Use
Ease of Use
8.8
8.9
Ease of Setup
Ease of Setup
8.8
7.9
Ease of Admin
Ease of Admin
8.5
8.1
Quality of Support
Quality of Support
8.5
8.6
Ease of Doing Business With
Ease of Doing Business With
8.7
9.0
Product Direction (% positive)
Product Direction (% positive)
8.3
10.0
Meets Requirements
Helpshift
8.7
HubSpot Service Hub
8.8
Ease of Use
Helpshift
8.8
HubSpot Service Hub
8.9
Ease of Setup
Helpshift
8.8
HubSpot Service Hub
7.9
Ease of Admin
Helpshift
8.5
HubSpot Service Hub
8.1
Quality of Support
Helpshift
8.5
HubSpot Service Hub
8.6
Ease of Doing Business With
Helpshift
8.7
HubSpot Service Hub
9.0
Product Direction (% positive)
Helpshift
8.3
HubSpot Service Hub
10.0

Features

Ticket and Case Management
Workflow
Helpshift
8.6
HubSpot Service Hub
8.7
Response Automation
Helpshift
8.4
HubSpot Service Hub
9.0
SLA Management
Helpshift
8.3
HubSpot Service Hub
Not enough data available
Attachments/Screencasts
Helpshift
8.5
HubSpot Service Hub
7.0
Ticket Collaboration
Helpshift
8.2
HubSpot Service Hub
Not enough data available
Ticket creation user experience
Helpshift
8.6
HubSpot Service Hub
Not enough data available
Ticket response user experience
Helpshift
8.8
HubSpot Service Hub
Not enough data available
Knowledge Share
Knowledge Base
Helpshift
9.0
HubSpot Service Hub
8.3
Searchable Articles
Helpshift
8.7
HubSpot Service Hub
8.5
Community Forums
Helpshift
8.5
HubSpot Service Hub
Not enough data available
Interactive FAQs & Forums
Helpshift
8.4
HubSpot Service Hub
Not enough data available
Interaction
Web Portals
Helpshift
8.6
HubSpot Service Hub
Not enough data available
Forum to Reponse
Helpshift
8.8
HubSpot Service Hub
Not enough data available
Tickets and Tagging
Helpshift
9.0
HubSpot Service Hub
Not enough data available
Live Chat
Helpshift
9.0
HubSpot Service Hub
Not enough data available
Communication Channels
Customer Portal
Helpshift
8.6
HubSpot Service Hub
Not enough data available
Email to Case
Helpshift
8.6
HubSpot Service Hub
9.0
Chat/Live Support
Helpshift
8.6
HubSpot Service Hub
Not enough data available
Social Integration
Helpshift
Not enough data available
HubSpot Service Hub
Not enough data available
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
HubSpot Service Hub
Not enough data available
Customer and Contacts Database
Helpshift
8.2
HubSpot Service Hub
Not enough data available
Products and Version Tracking
Helpshift
8.3
HubSpot Service Hub
Not enough data available
Call Scripting
Helpshift
Not enough data available
HubSpot Service Hub
Not enough data available
Interactive Voice Response (IVR)
Helpshift
Not enough data available
HubSpot Service Hub
Not enough data available
Self Service/Community
Forums
Helpshift
8.1
HubSpot Service Hub
Not enough data available
Knowledge Base
Helpshift
8.4
HubSpot Service Hub
8.0
Ideas/Feedback
Helpshift
8.4
HubSpot Service Hub
Not enough data available
Q&A
Helpshift
8.3
HubSpot Service Hub
Not enough data available
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
HubSpot Service Hub
Not enough data available
Reporting
Helpshift
8.0
HubSpot Service Hub
8.7
Dashboards
Helpshift
8.0
HubSpot Service Hub
9.0
Platform
ITIL Compliance
Helpshift
8.6
HubSpot Service Hub
Not enough data available
Mobile User Support
Helpshift
8.8
HubSpot Service Hub
Not enough data available
Customization
Helpshift
8.2
HubSpot Service Hub
Not enough data available
User, Role, and Access Management
Helpshift
8.5
HubSpot Service Hub
Not enough data available
Internationalization
Helpshift
8.7
HubSpot Service Hub
Not enough data available
Performance & Reliability
Helpshift
8.6
HubSpot Service Hub
Not enough data available
Integration APIs
Helpshift
8.3
HubSpot Service Hub
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
61.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.9%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.5%
5.6%
Helpshift
Small-Business
16.7%
Mid-Market
64.9%
Enterprise
18.5%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%

Reviewers' Industry

 
Computer Games
13.2%
Marketing and Advertising
28.0%
 
Consumer Services
9.9%
Telecommunications
8.0%
 
Financial Services
8.2%
Mechanical or Industrial Engineering
8.0%
 
Entertainment
8.2%
Legal Services
8.0%
 
Consumer Goods
7.7%
Primary/Secondary Education
4.0%
 
Other
52.7%
Other
44.0%
Helpshift
Computer Games
13.2%
Consumer Services
9.9%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
52.7%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Moisés V.
Internal Consultant

Helpshift is a good solution for giving support to customers.

G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
Most Helpful Critical Review
Suraida S.
User

Manual dispatching of tickets, Incomplete dashboard reporting which makes it difficult to easily identify outliers for the team. It would be better if we get the metric broken down into Team level, Agent level, Site level,

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
Helpshift
Most Helpful Favorable Review
Moisés V.
Internal Consultant

Helpshift is a good solution for giving support to customers.

Most Helpful Critical Review
Suraida S.
User

Manual dispatching of tickets, Incomplete dashboard reporting which makes it difficult to easily identify outliers for the team. It would be better if we get the metric broken down into Team level, Agent level, Site level,

HubSpot Service Hub
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Screenshots

 
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 4
2 of 4
3 of 4
4 of 4
Ask Helpshift a QuestionContact HelpshiftAsk Service Hub a QuestionContact Service Hub