Compare Helpshift vs Inbenta

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comparison of Helpshift vs. Inbenta
based on data from user reviews. Helpshift rates 4.2/5 stars with 146 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 127 reviews)
8.4
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 127 reviews)
8.6
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
9.2
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 54 reviews)
8.5
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 116 reviews)
9.5
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 52 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 125 reviews)
9.1
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.2%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.1%
25.0%
 
Information Technology and Services
13.0%
Internet
41.7%
 
Consumer Services
13.0%
Information Technology and Services
33.3%
 
Computer Games
11.7%
Computer Software
16.7%
 
Financial Services
8.6%
Government Administration
8.3%
 
Internet
7.4%
 
Other
46.3%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Astrid V.
User

Locating everything fast, it makes a lot easier. When you're looking for a certain email it's easy to locate without any issues.

Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

There are certain times that it will disconnect from the server and needs to be refreshed to check the updates.

Joel S.
Administrator in Information Technology and Services

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

 
Ask Helpshift a QuestionContact HelpshiftAsk Inbenta a QuestionContact Inbenta
Kate from G2 Crowd

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