Compare Helpshift vs Inbenta

See this comparison of Helpshift vs. Inbenta based on data from user reviews. Helpshift rates 4.2/5 stars with 139 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 122 reviews)
8.4
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 122 reviews)
8.6
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 53 reviews)
9.2
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 53 reviews)
8.5
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 111 reviews)
9.5
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 51 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 119 reviews)
9.1
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.2%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.7%
25.0%
 
Consumer Services
13.1%
Internet
41.7%
 
Information Technology and Services
12.4%
Information Technology and Services
33.3%
 
Computer Games
12.4%
Computer Software
16.7%
 
Financial Services
8.5%
Government Administration
8.3%
 
Internet
7.8%
 
Other
45.8%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Admin panel was easy to use to generate a new key for integration. Javascript snippets allow for convenient and quick integration.

Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I don't like the waiting time. It can be a bit long.

Zo S.
Executive Sponsor in Internet

Definitely a bit nit picky, but It sometimes feels like there is too much information available.

 
Ask Helpshift a QuestionContact HelpshiftRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.