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Compare Helpshift vs Inbenta

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comparison of Helpshift vs. Inbenta
based on data from user reviews. Helpshift rates 4.3/5 stars with 156 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 137 reviews)
8.4
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 137 reviews)
8.6
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 59 reviews)
9.2
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 57 reviews)
8.5
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 125 reviews)
9.5
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 56 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.3
(Based on 133 reviews)
9.1
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.3%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.7%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.9%
25.0%
 
Computer Games
12.9%
Internet
41.7%
 
Consumer Services
10.0%
Information Technology and Services
33.3%
 
Financial Services
8.8%
Computer Software
16.7%
 
Internet
7.6%
Government Administration
8.3%
 
Entertainment
7.6%
 
Other
52.9%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dennis G.
User

Helpshift allows cross platform views for users and can be tailored depending on business need. It can be used on multiple operating system environments and browsers. I like the overall interface and integration. The ability to look up teams and groups, as...

Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

Most Helpful Critical Review
Most Helpful Critical Review
Matthew H.
Internal Consultant in Computer & Network Security

Not a large amount of support information for certain companies

 
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