Compare Helpshift vs Issuetrak

See this comparison of Helpshift vs. Issuetrak based on data from user reviews. Helpshift rates 3.9/5 stars with 27 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Productivity
$19 (cloud) mo/user/annual contract
 
Enterprise
$135 Per User / Per Month
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Platinum
$160 Per User / Per Month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 23 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 23 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 8 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 10 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 20 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 9 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.6
(Based on 22 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.9%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.4%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.7%
34.5%
 
Internet
29.4%
Information Technology and Services
15.4%
 
Computer Games
17.6%
Hospital & Health Care
9.2%
 
Retail
8.8%
Telecommunications
9.2%
 
Consumer Goods
8.8%
Education Management
6.2%
 
Photography
5.9%
Financial Services
6.2%
 
Other
29.4%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Echo W.
User

I like that Helpshift is willing to work with us on features we would like added to Helpshift. They are always very responsive to us when we have questions or want more features. I love how Helpshift always notifies its users when they will have a service...

G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Most Helpful Critical Review
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Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

G2 Crowd User in Consumer Services

It requires a lot time time to create new issues

 
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Kate avatar
Kate from G2 Crowd

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