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Compare Helpshift vs Issuetrak

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comparison of Helpshift vs. Issuetrak
based on data from user reviews. Helpshift rates 4.2/5 stars with 146 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Productivity
$19 (cloud) mo/user/annual contract
 
Enterprise
$135 Per User / Per Month
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Platinum
$160 Per User / Per Month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 127 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 127 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 54 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 116 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 52 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 125 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.2%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.1%
34.5%
 
Information Technology and Services
13.0%
Information Technology and Services
15.4%
 
Consumer Services
13.0%
Hospital & Health Care
9.2%
 
Computer Games
11.7%
Telecommunications
9.2%
 
Financial Services
8.6%
Education Management
6.2%
 
Internet
7.4%
Financial Services
6.2%
 
Other
46.3%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

i don't have to wait on hold for someone to answer

G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

 
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