Compare Helpshift vs JIRA Service Desk

See this comparison of Helpshift vs. JIRA Service Desk based on data from user reviews. Helpshift rates 4.2/5 stars with 139 reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
GET STARTED
$10 /month
 
Enterprise
$135 Per User / Per Month
FOR GROWING TEAMS
$20 /agent/month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 122 reviews)
8.6
(Based on 393 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 122 reviews)
8.1
(Based on 394 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 53 reviews)
7.6
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 53 reviews)
7.6
(Based on 144 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 111 reviews)
8.2
(Based on 326 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 51 reviews)
8.4
(Based on 137 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 119 reviews)
8.1
(Based on 385 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
17.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.2%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.7%
41.7%
 
Consumer Services
13.1%
Information Technology and Services
28.5%
 
Information Technology and Services
12.4%
Computer Software
15.8%
 
Computer Games
12.4%
Internet
6.4%
 
Financial Services
8.5%
Telecommunications
4.3%
 
Internet
7.8%
Financial Services
4.1%
 
Other
45.8%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Hamid A.
User

sending email and adding notes in the same window

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Bad ticket assigning system. No option to give channel/category based support.

G2 Crowd User in Telecommunications

Nothing that I have found throughout my use would cause for dislike.

 
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Kate from G2 Crowd

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