Compare Helpshift vs Jira Service Desk
See this
comparison of Helpshift vs. Jira Service Desk
based on data from user reviews. Helpshift rates 4.3/5 stars with 167 reviews. Jira Service Desk rates 4.1/5 stars with 442 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95 Per User / Per Month
GET STARTED
$10 /month
 
Enterprise
$135 Per User / Per Month
FOR GROWING TEAMS
$20 /agent/month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.5
Ease of Use
Ease of Use
8.8
7.9
Ease of Setup
Ease of Setup
8.8
7.3
Ease of Admin
Ease of Admin
8.5
7.4
Quality of Support
Quality of Support
8.5
8.0
Ease of Doing Business With
Ease of Doing Business With
8.7
8.2
Product Direction (% positive)
Product Direction (% positive)
8.3
7.8
Meets Requirements
Helpshift
8.7
Jira Service Desk
8.5
Ease of Use
Helpshift
8.8
Jira Service Desk
7.9
Ease of Setup
Helpshift
8.8
Jira Service Desk
7.3
Ease of Admin
Helpshift
8.5
Jira Service Desk
7.4
Quality of Support
Helpshift
8.5
Jira Service Desk
8.0
Ease of Doing Business With
Helpshift
8.7
Jira Service Desk
8.2
Product Direction (% positive)
Helpshift
8.3
Jira Service Desk
7.8

Features

Knowledge Share
Knowledge Base
Helpshift
8.9
Jira Service Desk
8.0
Searchable Articles
Helpshift
8.7
Jira Service Desk
8.1
Community Forums
Helpshift
8.4
Jira Service Desk
7.9
Interactive FAQs & Forums
Helpshift
8.4
Jira Service Desk
7.8
Interaction
Web Portals
Helpshift
8.5
Jira Service Desk
8.0
Forum to Reponse
Helpshift
8.8
Jira Service Desk
8.2
Tickets and Tagging
Helpshift
9.0
Jira Service Desk
8.7
Live Chat
Helpshift
9.0
Jira Service Desk
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.8%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.7%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.6%
42.8%
Helpshift
Small-Business
16.8%
Mid-Market
64.7%
Enterprise
18.6%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Computer Games
13.3%
Information Technology and Services
28.7%
 
Consumer Services
9.9%
Computer Software
15.3%
 
Financial Services
8.3%
Internet
6.0%
 
Entertainment
8.3%
Telecommunications
4.2%
 
Consumer Goods
7.7%
Financial Services
4.2%
 
Other
52.5%
Other
41.5%
Helpshift
Computer Games
13.3%
Consumer Services
9.9%
Financial Services
8.3%
Entertainment
8.3%
Consumer Goods
7.7%
Other
52.5%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I like the ability to mention team mates making it easier for us to communicate.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
B W.
User in Consumer Services

There’s no direct chat feature. It would be nice if you could chat to customer.

Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

 
Helpshift
Most Helpful Favorable Review
G2 Crowd User

I like the ability to mention team mates making it easier for us to communicate.

Most Helpful Critical Review
B W.
User in Consumer Services

There’s no direct chat feature. It would be nice if you could chat to customer.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

Screenshots

 
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