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Compare Helpshift vs Jira Service Desk

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comparison of Helpshift vs. Jira Service Desk
based on data from user reviews. Helpshift rates 4.3/5 stars with 153 reviews. Jira Service Desk rates 4.1/5 stars with 436 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
GET STARTED
$10 /month
 
Enterprise
$135 Per User / Per Month
FOR GROWING TEAMS
$20 /agent/month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 135 reviews)
8.6
(Based on 413 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 135 reviews)
8.1
(Based on 414 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 58 reviews)
7.6
(Based on 155 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 56 reviews)
7.7
(Based on 153 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 123 reviews)
8.2
(Based on 343 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 55 reviews)
8.4
(Based on 143 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 131 reviews)
8.1
(Based on 405 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.6%
16.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.7%
40.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.6%
42.5%
 
Computer Games
13.2%
Information Technology and Services
28.8%
 
Consumer Services
10.2%
Computer Software
15.1%
 
Financial Services
9.0%
Internet
6.0%
 
Internet
7.8%
Telecommunications
4.3%
 
Entertainment
7.8%
Financial Services
4.1%
 
Other
52.1%
Other
41.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

what i like is the smartview which makes the ticket organize.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Automations are difficult to create properly

G2 Crowd User in Information Technology and Services

Lacks the desired social media presence.

 
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