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Compare Helpshift vs JIRA Service Desk

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comparison of Helpshift vs. JIRA Service Desk
based on data from user reviews. Helpshift rates 4.2/5 stars with 146 reviews. JIRA Service Desk rates 4.1/5 stars with 425 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
GET STARTED
$10 /month
 
Enterprise
$135 Per User / Per Month
FOR GROWING TEAMS
$20 /agent/month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 127 reviews)
8.6
(Based on 404 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 127 reviews)
8.1
(Based on 405 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
7.6
(Based on 151 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 54 reviews)
7.7
(Based on 149 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 116 reviews)
8.2
(Based on 335 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 52 reviews)
8.4
(Based on 140 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 125 reviews)
8.1
(Based on 396 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
17.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.2%
40.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.1%
42.4%
 
Information Technology and Services
13.0%
Information Technology and Services
29.2%
 
Consumer Services
13.0%
Computer Software
15.4%
 
Computer Games
11.7%
Internet
6.2%
 
Financial Services
8.6%
Telecommunications
4.3%
 
Internet
7.4%
Financial Services
4.0%
 
Other
46.3%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Customization of the report and easy access.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
Beejay B.
User

- Always having connectivity issues - Lack of personal data (avg. ticket, charts) - Ability to change the color of the text - Ability to sort via a bullet system not by tags - Need more accurate results when using tags - We need more ability to view...

David R.
User in Insurance

It seems overly complex, and updates are made without adequate explanation,

 
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