Compare Helpshift vs JIRA Service Desk

See this comparison of Helpshift vs. JIRA Service Desk based on data from user reviews. Helpshift rates 3.9/5 stars with 27 reviews. JIRA Service Desk rates 4.1/5 stars with 408 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
GET STARTED
$10 /month
 
Enterprise
$135 Per User / Per Month
FOR GROWING TEAMS
$20 /agent/month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 23 reviews)
8.6
(Based on 388 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 23 reviews)
8.1
(Based on 389 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 8 reviews)
7.6
(Based on 144 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 10 reviews)
7.7
(Based on 143 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 20 reviews)
8.2
(Based on 323 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 9 reviews)
8.4
(Based on 136 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.6
(Based on 22 reviews)
8.1
(Based on 382 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.9%
17.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.4%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.7%
41.5%
 
Internet
29.4%
Information Technology and Services
28.5%
 
Computer Games
17.6%
Computer Software
15.6%
 
Retail
8.8%
Internet
6.5%
 
Consumer Goods
8.8%
Financial Services
4.2%
 
Photography
5.9%
Telecommunications
4.2%
 
Other
29.4%
Other
41.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The ease, all of the information is in one place. It's very intuitive and user-friendly. Their customer support is top-notch!

0 r7izbbu5k8kxofiprsufbz0we3 peerp d0fbzdzbxbdva2yywrnjvmnq7igdsvraudqzt0sjfpz
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I wish I could flag issues I need to come back to. Something more than just selecting an additional tag. I wish I could set up my own quick text options rather than company wide ones as I hate typing my own name a million times per day. I also wish the FAQ...

G2 Crowd User in Telecommunications

Nothing that I have found throughout my use would cause for dislike.

 
Ask Helpshift a QuestionContact Helpshift
Ask JIRA Service Desk a Question
Contact JIRA Service Desk
Kate avatar
Kate from G2 Crowd

Need help?

I can help.