Compare Helpshift, Jira Service Desk, and BMC Remedy

 
Professional
$95 Per User / Per Month
GET STARTED
$10 /month
 
Enterprise
$135 Per User / Per Month
FOR GROWING TEAMS
$20 /agent/month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
8.6
(Based on 415 reviews)
8.1
(Based on 201 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
8.1
(Based on 416 reviews)
7.3
(Based on 204 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
7.6
(Based on 155 reviews)
7.2
(Based on 73 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
7.7
(Based on 153 reviews)
7.5
(Based on 72 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
8.2
(Based on 345 reviews)
7.6
(Based on 172 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
8.4
(Based on 143 reviews)
8.1
(Based on 67 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
8.1
(Based on 407 reviews)
6.3
(Based on 201 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
16.6%
3.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
40.5%
21.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
43.0%
74.4%
 
Computer Games
12.6%
Information Technology and Services
28.5%
Information Technology and Services
32.2%
 
Consumer Services
9.8%
Computer Software
15.2%
Telecommunications
9.1%
 
Financial Services
8.6%
Internet
6.0%
Hospital & Health Care
6.2%
 
Internet
8.0%
Telecommunications
4.3%
Computer Software
4.7%
 
Entertainment
7.5%
Financial Services
4.1%
Higher Education
4.3%
 
Other
53.4%
Other
41.8%
Other
43.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I like that each ticket has a unique code that I can refer back to check on the issue.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew H.
Internal Consultant in Computer & Network Security

Not a large amount of support information for certain companies

elizabeth r.
User

overlooked the comments and description of issues

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
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Kate from G2 Crowd

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