Compare Helpshift, Jira Service Desk, and Freshservice

 
Professional
$95 Per User / Per Month
FOR GROWING TEAMS
$20 /agent/month
BLOSSOM
$19 /agent/month billed yearly
 
Enterprise
$135 Per User / Per Month
GET STARTED
$10 /month
GARDEN
$49 /agent/month billed yearly
 
Platinum
$160 Per User / Per Month
ESTATE
$79 /agent/month billed yearly
 
FOREST
$99 /agent billed yearly
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
8.6
(Based on 416 reviews)
8.9
(Based on 390 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
8.1
(Based on 417 reviews)
9.3
(Based on 392 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
7.6
(Based on 156 reviews)
9.0
(Based on 334 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
7.7
(Based on 154 reviews)
9.1
(Based on 344 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
8.2
(Based on 345 reviews)
9.3
(Based on 375 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
8.4
(Based on 143 reviews)
9.2
(Based on 334 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
8.1
(Based on 408 reviews)
9.5
(Based on 389 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
16.5%
21.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
40.6%
59.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
42.9%
18.4%
 
Computer Games
12.6%
Information Technology and Services
28.7%
Information Technology and Services
22.1%
 
Consumer Services
9.8%
Computer Software
15.2%
Education Management
5.4%
 
Financial Services
8.6%
Internet
6.0%
Hospital & Health Care
4.6%
 
Internet
8.0%
Telecommunications
4.2%
Construction
3.9%
 
Entertainment
7.5%
Financial Services
4.1%
Computer Software
3.9%
 
Other
53.4%
Other
41.8%
Other
60.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ano N.
User

User friendly, easy to use tool. A very simple tool to handle customer inquiries. Quite happy using it for the simplicity and ease it brings us in terms of customer handling and resolving our customer's issues and queries. Its a good tool for any business...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew H.
Internal Consultant in Computer & Network Security

Not a large amount of support information for certain companies

G2 Crowd User

Jira is next to impossible to search for anything in.

Brandon W.
User in Financial Services

Freshservice is much less customizable than it would appear. While you can create custom fields, it is difficult to use them in an automated workflow. Also, the workflow/products are quite rigid in terms of what you can and cannot do. There are some bugs...

 
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