Compare Helpshift, Jira Service Desk, and Micro Focus Service Management Automation

 
Professional
$95 Per User / Per Month
GET STARTED
$10 /month
 
Enterprise
$135 Per User / Per Month
FOR GROWING TEAMS
$20 /agent/month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
8.6
(Based on 416 reviews)
8.4
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
8.1
(Based on 417 reviews)
7.6
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
7.6
(Based on 156 reviews)
7.4
(Based on 32 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
7.7
(Based on 154 reviews)
7.8
(Based on 32 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
8.2
(Based on 345 reviews)
7.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
8.4
(Based on 143 reviews)
8.3
(Based on 32 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
8.1
(Based on 408 reviews)
7.2
(Based on 48 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
16.5%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
40.6%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
42.9%
69.2%
 
Computer Games
12.6%
Information Technology and Services
28.7%
Information Technology and Services
25.4%
 
Consumer Services
9.8%
Computer Software
15.2%
Hospital & Health Care
10.2%
 
Financial Services
8.6%
Internet
6.0%
Insurance
8.5%
 
Internet
8.0%
Telecommunications
4.2%
Airlines/Aviation
8.5%
 
Entertainment
7.5%
Financial Services
4.1%
Utilities
3.4%
 
Other
53.4%
Other
41.8%
Other
44.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

HelpShift Interface and Email reply capability.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
Katrina W.
User

No spellchecker or grammar help, can't undo

G2 Crowd User in Information Technology and Services

Because it's so comprehensive, it's not the most user-friendly, especially when you're using just one small part of its total functionality.

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
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Kate from G2 Crowd

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