Compare Helpshift, Jira Service Desk, and ServiceNow

 
Professional
$95 Per User / Per Month
GET STARTED
$10 /month
 
Enterprise
$135 Per User / Per Month
FOR GROWING TEAMS
$20 /agent/month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
8.6
(Based on 416 reviews)
8.5
(Based on 501 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
8.1
(Based on 417 reviews)
7.7
(Based on 501 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
7.6
(Based on 156 reviews)
7.5
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
7.7
(Based on 154 reviews)
8.0
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
8.2
(Based on 345 reviews)
8.1
(Based on 401 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
8.4
(Based on 143 reviews)
8.3
(Based on 144 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
8.1
(Based on 408 reviews)
8.0
(Based on 494 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
16.5%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
40.6%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
42.9%
79.2%
 
Computer Games
12.6%
Information Technology and Services
28.7%
Information Technology and Services
27.4%
 
Consumer Services
9.8%
Computer Software
15.2%
Higher Education
7.7%
 
Financial Services
8.6%
Internet
6.0%
Hospital & Health Care
7.4%
 
Internet
8.0%
Telecommunications
4.2%
Computer Software
6.7%
 
Entertainment
7.5%
Financial Services
4.1%
Financial Services
5.8%
 
Other
53.4%
Other
41.8%
Other
44.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Games

You can create your own smart views so tickets will automatically show on that folder.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Automations are difficult to create properly

G2 Crowd User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

 
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Kate from G2 Crowd

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