Compare Helpshift, Jira Service Desk, ServiceNow, and BMC Remedy

Pricing

 
Professional
$95
Per User / Per Month
GET STARTED
$10
/month
 
Enterprise
$135
Per User / Per Month
FOR GROWING TEAMS
$20
/agent/month
 
Platinum
$160
Per User / Per Month
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
ServiceNow
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
8.5
8.3
7.9
Ease of Use
Ease of Use
8.8
7.9
7.4
7.1
Ease of Setup
Ease of Setup
8.8
7.3
7.2
6.9
Ease of Admin
Ease of Admin
8.5
7.4
7.8
7.2
Quality of Support
Quality of Support
8.5
8.0
7.9
7.3
Ease of Doing Business With
Ease of Doing Business With
8.7
8.2
8.1
7.9
Product Direction (% positive)
Product Direction (% positive)
8.3
7.8
7.8
5.8
Meets Requirements
Helpshift
8.7
Jira Service Desk
8.5
ServiceNow
8.3
BMC Remedy
7.9
Ease of Use
Helpshift
8.8
Jira Service Desk
7.9
ServiceNow
7.4
BMC Remedy
7.1
Ease of Setup
Helpshift
8.8
Jira Service Desk
7.3
ServiceNow
7.2
BMC Remedy
6.9
Ease of Admin
Helpshift
8.5
Jira Service Desk
7.4
ServiceNow
7.8
BMC Remedy
7.2
Quality of Support
Helpshift
8.5
Jira Service Desk
8.0
ServiceNow
7.9
BMC Remedy
7.3
Ease of Doing Business With
Helpshift
8.7
Jira Service Desk
8.2
ServiceNow
8.1
BMC Remedy
7.9
Product Direction (% positive)
Helpshift
8.3
Jira Service Desk
7.8
ServiceNow
7.8
BMC Remedy
5.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
16.4%
3.9%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.9%
40.8%
16.6%
21.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.5%
42.8%
79.4%
74.0%
Helpshift
Small-Business
16.7%
Mid-Market
64.9%
Enterprise
18.5%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
ServiceNow
Small-Business
3.9%
Mid-Market
16.6%
Enterprise
79.4%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%

Reviewers' Industry

 
Computer Games
13.2%
Information Technology and Services
28.7%
Information Technology and Services
27.8%
Information Technology and Services
32.6%
 
Consumer Services
9.9%
Computer Software
15.3%
Higher Education
7.6%
Telecommunications
9.1%
 
Financial Services
8.2%
Internet
6.0%
Hospital & Health Care
7.3%
Hospital & Health Care
6.2%
 
Entertainment
8.2%
Telecommunications
4.2%
Computer Software
6.6%
Higher Education
4.3%
 
Consumer Goods
7.7%
Financial Services
4.2%
Financial Services
6.0%
Computer Software
4.3%
 
Other
52.7%
Other
41.5%
Other
44.6%
Other
43.5%
Helpshift
Computer Games
13.2%
Consumer Services
9.9%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
52.7%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
ServiceNow
Information Technology and Services
27.8%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.0%
Other
44.6%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
John Alfred A.
User

I like this tool because it is so user-friendly

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Helpshift
Most Helpful Favorable Review
John Alfred A.
User

I like this tool because it is so user-friendly

Most Helpful Critical Review
G2 Crowd User

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
Jira Service Desk
No downloads provided
ServiceNow
No downloads provided
BMC Remedy
No downloads provided
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