Compare Helpshift, Jira Service Desk, and Spiceworks Help Desk

 
Professional
$95 Per User / Per Month
GET STARTED
$10 /month
YOU HOST IT
Free
 
Enterprise
$135 Per User / Per Month
FOR GROWING TEAMS
$20 /agent/month
Spiceworks Hosts It
Free
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More InformationRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
8.6
(Based on 416 reviews)
8.7
(Based on 256 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
8.1
(Based on 417 reviews)
8.8
(Based on 257 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
7.6
(Based on 156 reviews)
8.9
(Based on 193 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
7.7
(Based on 154 reviews)
8.9
(Based on 195 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
8.2
(Based on 345 reviews)
8.6
(Based on 209 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
8.4
(Based on 143 reviews)
9.0
(Based on 156 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
8.1
(Based on 408 reviews)
8.4
(Based on 257 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
16.5%
22.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
40.6%
64.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
42.9%
13.1%
 
Computer Games
12.6%
Information Technology and Services
28.7%
Information Technology and Services
20.9%
 
Consumer Services
9.8%
Computer Software
15.2%
Education Management
7.4%
 
Financial Services
8.6%
Internet
6.0%
Higher Education
5.9%
 
Internet
8.0%
Telecommunications
4.2%
Hospital & Health Care
5.3%
 
Entertainment
7.5%
Financial Services
4.1%
Computer Software
3.2%
 
Other
53.4%
Other
41.8%
Other
57.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Simple UI helps improve our work, also the auto-save is helpful that will prevent forgotten of saving the job.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Mike R.
Administrator in Electrical/Electronic Manufacturing

Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.

Most Helpful Critical Review
Most Helpful Critical Review
Katrina W.
User

No spellchecker or grammar help, can't undo

G2 Crowd User in Financial Services

software sometimes buggy. you don't get notifications as expected when following certain work flows.

ANTOINE F.
User in Financial Services

Although software was very solid for ticketing system, does have a bit of a learning curve for features.

 
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