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Compare Helpshift vs KANA Enterprise

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comparison of Helpshift vs. KANA Enterprise
based on data from user reviews. Helpshift rates 4.2/5 stars with 121 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 104 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 46 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 46 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 44 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 100 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.4%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.5%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
90.0%
 
Computer Games
14.1%
Information Technology and Services
18.8%
 
Consumer Services
11.9%
Outsourcing/Offshoring
12.5%
 
Financial Services
10.4%
Insurance
12.5%
 
Internet
8.9%
Financial Services
12.5%
 
Consumer Goods
7.4%
Telecommunications
12.5%
 
Other
47.4%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Games

I love that the fact that we were able to integrate Helpshift into our games. Users are able to contact Customer Care just through the game instead of getting taken out of it.

G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
Most Helpful Critical Review
Suraida S.
User

Manual dispatching of tickets, Incomplete dashboard reporting which makes it difficult to easily identify outliers for the team. It would be better if we get the metric broken down into Team level, Agent level, Site level,

G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

 
 No screenshots provided.
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Kate from G2 Crowd

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