Compare Helpshift vs KANA Enterprise

See this comparison of Helpshift vs. KANA Enterprise based on data from user reviews. Helpshift rates 4.2/5 stars with 145 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 126 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 126 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 53 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 53 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 115 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 51 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 124 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.6%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.3%
90.0%
 
Information Technology and Services
13.0%
Information Technology and Services
18.8%
 
Consumer Services
13.0%
Financial Services
12.5%
 
Computer Games
11.8%
Outsourcing/Offshoring
12.5%
 
Financial Services
8.7%
Telecommunications
12.5%
 
Internet
7.5%
Insurance
12.5%
 
Other
46.0%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

what i like is the smartview which makes the ticket organize.

Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

nothing ,as such , its a great tool for work. sometimes i did face a bit of lag but it happned very rarely

G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

 
 No screenshots provided.
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