Compare Helpshift vs KANA Enterprise

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comparison of Helpshift vs. KANA Enterprise
based on data from user reviews. Helpshift rates 4.3/5 stars with 160 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
90.0%
 
Computer Games
12.6%
Information Technology and Services
18.8%
 
Consumer Services
9.8%
Telecommunications
12.5%
 
Financial Services
8.6%
Retail
12.5%
 
Internet
8.0%
Outsourcing/Offshoring
12.5%
 
Entertainment
7.5%
Insurance
12.5%
 
Other
53.4%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

HelpShift Interface and Email reply capability.

G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
Most Helpful Critical Review
Katrina W.
User

No spellchecker or grammar help, can't undo

G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

 
 No screenshots provided.
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