Compare Helpshift vs Kayako
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comparison of Helpshift vs. Kayako
based on data from user reviews. Helpshift rates 4.2/5 stars with 121 reviews. Kayako rates 4.1/5 stars with 151 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Helpshift 4.2 Based on 121 reviews |  Kayako 4.1 Based on 151 reviews Optimized for quick response |
Pricing
Professional $95 Per User / Per Month | Free $0 up to 3 agents | |
Enterprise $135 Per User / Per Month | Inbox $9 /agent/month | |
Platinum $160 Per User / Per Month | Team $15 /agent/month | |
| ‐ | Growth $39 /agent/month | |
| ‐ | Scale $59 /agent/month | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.6 (Based on 104 reviews) | 8.2 (Based on 146 reviews) |
| Ease of Use | 8.8 (Based on 104 reviews) | 8.5 (Based on 144 reviews) |
| Ease of Setup | 8.7 (Based on 46 reviews) | 8.1 (Based on 104 reviews) |
| Ease of Admin | 8.6 (Based on 46 reviews) | 8.2 (Based on 109 reviews) |
| Quality of Support | 8.7 (Based on 93 reviews) | 8.4 (Based on 136 reviews) |
| Ease of Doing Business With | 8.8 (Based on 44 reviews) | 8.6 (Based on 109 reviews) |
| Product Direction (% positive) | 8.2 (Based on 100 reviews) | 7.4 (Based on 143 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 17.4% | 53.7% |
Mid-Market (51-1000 emp.) | 64.5% | 38.8% |
Enterprise (> 1000 emp.) | 18.2% | 7.5% |
Reviewers' Industry
Computer Games 14.1% | Information Technology and Services 24.5% | |
Consumer Services 11.9% | Computer Software 17.6% | |
Financial Services 10.4% | Telecommunications 7.4% | |
Internet 8.9% | Internet 5.3% | |
Consumer Goods 7.4% | Marketing and Advertising 3.7% | |
Other 47.4% | Other 41.5% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Computer Games I love that the fact that we were able to integrate Helpshift into our games. Users are able to contact Customer Care just through the game instead of getting taken out of it. | Jorge M. Administrator in Information Technology and Services Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses! |
| Most Helpful Critical Review | Suraida S. User Manual dispatching of tickets, Incomplete dashboard reporting which makes it difficult to easily identify outliers for the team. It would be better if we get the metric broken down into Team level, Agent level, Site level, | G2 Crowd User in Marketing and Advertising Resource management is not sufficient, support is quite poor. |
