Compare Helpshift vs Kayako
See this comparison of Helpshift vs. Kayako based on data from user reviews. Helpshift rates 4.2/5 stars with 93 reviews. Kayako rates 4.1/5 stars with 144 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Helpshift |  Kayako |
Pricing
Professional $95 Per User / Per Month | Free $0 up to 3 agents | |
Enterprise $135 Per User / Per Month | Inbox $9 /agent/month | |
Platinum $160 Per User / Per Month | Team $15 /agent/month | |
| ‐ | Growth $39 /agent/month | |
| ‐ | Scale $59 /agent/month | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.7 (Based on 79 reviews) | 8.2 (Based on 140 reviews) |
| Ease of Use | 8.8 (Based on 79 reviews) | 8.5 (Based on 138 reviews) |
| Ease of Setup | 8.8 (Based on 37 reviews) | 8.1 (Based on 100 reviews) |
| Ease of Admin | 8.5 (Based on 38 reviews) | 8.2 (Based on 105 reviews) |
| Quality of Support | 8.7 (Based on 70 reviews) | 8.4 (Based on 130 reviews) |
| Ease of Doing Business With | 8.8 (Based on 37 reviews) | 8.5 (Based on 105 reviews) |
| Product Direction (% positive) | 8.5 (Based on 77 reviews) | 7.4 (Based on 137 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 19.4% | 54.3% |
Mid-Market (51-1000 emp.) | 71.0% | 37.9% |
Enterprise (> 1000 emp.) | 9.7% | 7.9% |
Reviewers' Industry
Computer Games 17.1% | Information Technology and Services 25.6% | |
Internet 11.4% | Computer Software 16.5% | |
Consumer Services 10.5% | Telecommunications 8.0% | |
Consumer Goods 8.6% | Internet 4.5% | |
Entertainment 8.6% | Marketing and Advertising 4.0% | |
Other 43.8% | Other 41.5% |
Reviews
| Most Helpful Favorable Review | Ano N. User User friendly, easy to use tool. A very simple tool to handle customer inquiries. Quite happy using it for the simplicity and ease it brings us in terms of customer handling and resolving our customer's issues and queries. Its a good tool for any business... | Nicole J. User in Information Technology and Services Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional... |
| Most Helpful Critical Review | Nia Y. User in Apparel & Fashion I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method | G2 Crowd User in Marketing and Advertising Resource management is not sufficient, support is quite poor. |
