Compare Helpshift vs Kayako
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comparison of Helpshift vs. Kayako
based on data from user reviews. Helpshift rates 4.3/5 stars with 160 reviews. Kayako rates 4.1/5 stars with 170 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Helpshift 4.3 Based on 160 reviews |  Kayako 4.1 Based on 170 reviews Optimized for quick response |
Pricing
Professional $95 Per User / Per Month | Inbox $15 /agent/month | |
Enterprise $135 Per User / Per Month | Growth $30 /agent/month | |
Platinum $160 Per User / Per Month | Scale $60 /agent/month | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.8 (Based on 140 reviews) | 8.3 (Based on 163 reviews) |
| Ease of Use | 8.9 (Based on 140 reviews) | 8.6 (Based on 161 reviews) |
| Ease of Setup | 8.9 (Based on 61 reviews) | 8.2 (Based on 116 reviews) |
| Ease of Admin | 8.6 (Based on 59 reviews) | 8.3 (Based on 121 reviews) |
| Quality of Support | 8.7 (Based on 128 reviews) | 8.4 (Based on 151 reviews) |
| Ease of Doing Business With | 8.8 (Based on 58 reviews) | 8.6 (Based on 121 reviews) |
| Product Direction (% positive) | 8.4 (Based on 136 reviews) | 7.4 (Based on 160 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 18.1% | 57.2% |
Mid-Market (51-1000 emp.) | 63.7% | 35.5% |
Enterprise (> 1000 emp.) | 18.1% | 7.2% |
Reviewers' Industry
Computer Games 12.6% | Information Technology and Services 23.7% | |
Consumer Services 9.8% | Computer Software 17.4% | |
Financial Services 8.6% | Telecommunications 7.2% | |
Internet 8.0% | Internet 5.3% | |
Entertainment 7.5% | Marketing and Advertising 3.9% | |
Other 53.4% | Other 42.5% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User Simple UI helps improve our work, also the auto-save is helpful that will prevent forgotten of saving the job. | Nicole J. User in Information Technology and Services Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional... |
| Most Helpful Critical Review | Katrina W. User No spellchecker or grammar help, can't undo | G2 Crowd User in Marketing and Advertising Resource management is not sufficient, support is quite poor. |
