Compare Helpshift vs Kayako

See this comparison of Helpshift vs. Kayako based on data from user reviews. Helpshift rates 4.2/5 stars with 145 reviews. Kayako rates 4.1/5 stars with 148 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Free
$0 up to 3 agents
 
Enterprise
$135 Per User / Per Month
Inbox
$9 /agent/month
 
Platinum
$160 Per User / Per Month
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 126 reviews)
8.2
(Based on 143 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 126 reviews)
8.5
(Based on 141 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 53 reviews)
8.1
(Based on 102 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 53 reviews)
8.2
(Based on 107 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 115 reviews)
8.4
(Based on 133 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 51 reviews)
8.5
(Based on 107 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 124 reviews)
7.4
(Based on 140 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
54.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.6%
38.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.3%
7.6%
 
Information Technology and Services
13.0%
Information Technology and Services
25.1%
 
Consumer Services
13.0%
Computer Software
15.8%
 
Computer Games
11.8%
Telecommunications
7.7%
 
Financial Services
8.7%
Internet
5.5%
 
Internet
7.5%
Marketing and Advertising
3.8%
 
Other
46.0%
Other
42.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

what i like is the smartview which makes the ticket organize.

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

nothing ,as such , its a great tool for work. sometimes i did face a bit of lag but it happned very rarely

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No videos provided.

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

Ask Helpshift a QuestionContact HelpshiftAsk Kayako a QuestionContact Kayako
Kate from G2 Crowd

Need help?

I can help.