Compare Helpshift vs Kayako
See this comparison of Helpshift vs. Kayako based on data from user reviews. Helpshift rates 4.2/5 stars with 145 reviews. Kayako rates 4.1/5 stars with 148 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Helpshift |  Kayako |
Pricing
Professional $95 Per User / Per Month | Free $0 up to 3 agents | |
Enterprise $135 Per User / Per Month | Inbox $9 /agent/month | |
Platinum $160 Per User / Per Month | Team $15 /agent/month | |
| ‐ | Growth $39 /agent/month | |
| ‐ | Scale $59 /agent/month | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.8 (Based on 126 reviews) | 8.2 (Based on 143 reviews) |
| Ease of Use | 8.9 (Based on 126 reviews) | 8.5 (Based on 141 reviews) |
| Ease of Setup | 8.8 (Based on 53 reviews) | 8.1 (Based on 102 reviews) |
| Ease of Admin | 8.5 (Based on 53 reviews) | 8.2 (Based on 107 reviews) |
| Quality of Support | 8.7 (Based on 115 reviews) | 8.4 (Based on 133 reviews) |
| Ease of Doing Business With | 8.8 (Based on 51 reviews) | 8.5 (Based on 107 reviews) |
| Product Direction (% positive) | 8.4 (Based on 124 reviews) | 7.4 (Based on 140 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 16.1% | 54.2% |
Mid-Market (51-1000 emp.) | 63.6% | 38.2% |
Enterprise (> 1000 emp.) | 20.3% | 7.6% |
Reviewers' Industry
Information Technology and Services 13.0% | Information Technology and Services 25.1% | |
Consumer Services 13.0% | Computer Software 15.8% | |
Computer Games 11.8% | Telecommunications 7.7% | |
Financial Services 8.7% | Internet 5.5% | |
Internet 7.5% | Marketing and Advertising 3.8% | |
Other 46.0% | Other 42.1% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User what i like is the smartview which makes the ticket organize. | Jorge M. Administrator in Information Technology and Services Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses! |
| Most Helpful Critical Review | G2 Crowd User in Information Technology and Services nothing ,as such , its a great tool for work. sometimes i did face a bit of lag but it happned very rarely | G2 Crowd User in Marketing and Advertising Resource management is not sufficient, support is quite poor. |
