Compare Helpshift vs Kayako

See this comparison of Helpshift vs. Kayako based on data from user reviews. Helpshift rates 4.2/5 stars with 93 reviews. Kayako rates 4.1/5 stars with 144 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Free
$0 up to 3 agents
 
Enterprise
$135 Per User / Per Month
Inbox
$9 /agent/month
 
Platinum
$160 Per User / Per Month
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 79 reviews)
8.2
(Based on 140 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 79 reviews)
8.5
(Based on 138 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 37 reviews)
8.1
(Based on 100 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 38 reviews)
8.2
(Based on 105 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 70 reviews)
8.4
(Based on 130 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 37 reviews)
8.5
(Based on 105 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 77 reviews)
7.4
(Based on 137 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
19.4%
54.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
71.0%
37.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.7%
7.9%
 
Computer Games
17.1%
Information Technology and Services
25.6%
 
Internet
11.4%
Computer Software
16.5%
 
Consumer Services
10.5%
Telecommunications
8.0%
 
Consumer Goods
8.6%
Internet
4.5%
 
Entertainment
8.6%
Marketing and Advertising
4.0%
 
Other
43.8%
Other
41.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ano N.
User

User friendly, easy to use tool. A very simple tool to handle customer inquiries. Quite happy using it for the simplicity and ease it brings us in terms of customer handling and resolving our customer's issues and queries. Its a good tool for any business...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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