Compare Helpshift vs Kayako

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comparison of Helpshift vs. Kayako
based on data from user reviews. Helpshift rates 4.3/5 stars with 160 reviews. Kayako rates 4.1/5 stars with 170 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Helpshift
Kayako
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Helpshift
Helpshift
4.3
Based on 160 reviews
Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
 
Professional
$95 Per User / Per Month
Inbox
$15 /agent/month
 
Enterprise
$135 Per User / Per Month
Growth
$30 /agent/month
 
Platinum
$160 Per User / Per Month
Scale
$60 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
8.3
(Based on 163 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
8.6
(Based on 161 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
8.4
(Based on 151 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
7.4
(Based on 160 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
57.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
7.2%
 
Computer Games
12.6%
Information Technology and Services
23.7%
 
Consumer Services
9.8%
Computer Software
17.4%
 
Financial Services
8.6%
Telecommunications
7.2%
 
Internet
8.0%
Internet
5.3%
 
Entertainment
7.5%
Marketing and Advertising
3.9%
 
Other
53.4%
Other
42.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Simple UI helps improve our work, also the auto-save is helpful that will prevent forgotten of saving the job.

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Katrina W.
User

No spellchecker or grammar help, can't undo

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No videos provided.

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask Helpshift a QuestionContact HelpshiftAsk Kayako a QuestionContact Kayako
Kate from G2 Crowd

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