See this comparison of Helpshift vs. Kayako based on data from user reviews. Helpshift rates 4.2/5 stars with 93 reviews. Kayako rates 4.1/5 stars with 144 reviews. Each product's score is calculated by real-time data from verified user reviews.
$95 Per User / Per Month
$0 up to 3 agents
$135 Per User / Per Month
$160 Per User / Per Month
|Meets RequirementsSee More|
(Based on 140 reviews)
|Ease of UseSee More|
(Based on 138 reviews)
|Ease of SetupSee More|
(Based on 100 reviews)
|Ease of AdminSee More|
(Based on 38 reviews)
|Quality of SupportSee More|
(Based on 70 reviews)
(Based on 130 reviews)
|Ease of Doing Business WithSee More|
|Product Direction (% positive)See More|
(Based on 77 reviews)
(Based on 137 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Marketing and Advertising
|Most Helpful Favorable Review|
User friendly, easy to use tool. A very simple tool to handle customer inquiries. Quite happy using it for the simplicity and ease it brings us in terms of customer handling and resolving our customer's issues and queries. Its a good tool for any business...
Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...
|Most Helpful Critical Review|
I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method
G2 Crowd User in Marketing and Advertising
Resource management is not sufficient, support is quite poor.
|Ask Helpshift a Question||Ask Kayako a Question|