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Compare Helpshift vs Kayako

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comparison of Helpshift vs. Kayako
based on data from user reviews. Helpshift rates 4.2/5 stars with 121 reviews. Kayako rates 4.1/5 stars with 151 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Helpshift
Kayako
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Helpshift
Helpshift
4.2
Based on 121 reviews
Kayako
Kayako
4.1
Based on 151 reviews
Optimized for quick response
 
Professional
$95 Per User / Per Month
Free
$0 up to 3 agents
 
Enterprise
$135 Per User / Per Month
Inbox
$9 /agent/month
 
Platinum
$160 Per User / Per Month
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 104 reviews)
8.2
(Based on 146 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
8.5
(Based on 144 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 46 reviews)
8.1
(Based on 104 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 46 reviews)
8.2
(Based on 109 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
8.4
(Based on 136 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 44 reviews)
8.6
(Based on 109 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 100 reviews)
7.4
(Based on 143 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.4%
53.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.5%
38.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
7.5%
 
Computer Games
14.1%
Information Technology and Services
24.5%
 
Consumer Services
11.9%
Computer Software
17.6%
 
Financial Services
10.4%
Telecommunications
7.4%
 
Internet
8.9%
Internet
5.3%
 
Consumer Goods
7.4%
Marketing and Advertising
3.7%
 
Other
47.4%
Other
41.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Games

I love that the fact that we were able to integrate Helpshift into our games. Users are able to contact Customer Care just through the game instead of getting taken out of it.

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
Suraida S.
User

Manual dispatching of tickets, Incomplete dashboard reporting which makes it difficult to easily identify outliers for the team. It would be better if we get the metric broken down into Team level, Agent level, Site level,

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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Kate from G2 Crowd

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