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Compare Helpshift vs KnowledgeOwl

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comparison of Helpshift vs. KnowledgeOwl
based on data from user reviews. Helpshift rates 4.3/5 stars with 153 reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
KnowledgeOwl Subscription
$49 month
 
Enterprise
$135 Per User / Per Month
Additional Knowledge Bases
$30 month
 
Platinum
$160 Per User / Per Month
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 135 reviews)
9.1
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 135 reviews)
9.1
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 58 reviews)
9.0
(Based on 50 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 56 reviews)
9.0
(Based on 53 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 123 reviews)
9.7
(Based on 61 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 55 reviews)
9.7
(Based on 50 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 131 reviews)
9.4
(Based on 67 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.6%
30.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.7%
44.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.6%
25.0%
 
Computer Games
13.2%
Computer Software
22.5%
 
Consumer Services
10.2%
Internet
8.5%
 
Financial Services
9.0%
Information Technology and Services
8.5%
 
Internet
7.8%
Education Management
8.5%
 
Entertainment
7.8%
Non-Profit Organization Management
7.0%
 
Other
52.1%
Other
45.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nadia K.
User

I like the fact that I can search any chats/emails that I want with the filter and sort it according to my preference.

G2 Crowd User in Computer Software

I love that Knowledge Owl has such an amazing WYSIWYG experience (or HTML dump), you can drill down into multiple knowledge bases with sub articles, and the search is fantastic! The Support is so amazing as well, the team really knows their stuff and is so...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Automations are difficult to create properly

G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

 
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Kate from G2 Crowd

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