Compare Helpshift vs KnowledgeOwl

See this comparison of Helpshift vs. KnowledgeOwl based on data from user reviews. Helpshift rates 4.2/5 stars with 137 reviews. KnowledgeOwl rates 4.5/5 stars with 64 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
KnowledgeOwl Subscription
$49 month
 
Enterprise
$135 Per User / Per Month
Additional Knowledge Bases
$30 month
 
Platinum
$160 Per User / Per Month
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 120 reviews)
9.0
(Based on 63 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 120 reviews)
9.1
(Based on 63 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 52 reviews)
9.0
(Based on 46 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 52 reviews)
9.0
(Based on 49 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 109 reviews)
9.7
(Based on 57 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 50 reviews)
9.6
(Based on 46 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 117 reviews)
9.3
(Based on 63 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.3%
31.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
45.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
23.4%
 
Consumer Services
13.2%
Computer Software
24.2%
 
Computer Games
12.6%
Education Management
9.1%
 
Information Technology and Services
11.9%
Internet
9.1%
 
Financial Services
8.6%
Non-Profit Organization Management
7.6%
 
Internet
7.9%
Marketing and Advertising
6.1%
 
Other
45.7%
Other
43.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Works well and is easy to use. All is visible and easily accessible which makes it user-friendly.

Holly W.
User in Computer Software

I love the flexibility of the application, the support, and most importantly how it helps me solve communication problems. I love how agile the application is and how they're constantly making awesome improvements. It's also extremely easy to use. I REALLY...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Entertainment

The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough...

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

 
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Kate from G2 Crowd

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