Compare Helpshift vs KnowledgeOwl

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comparison of Helpshift vs. KnowledgeOwl
based on data from user reviews. Helpshift rates 4.2/5 stars with 146 reviews. KnowledgeOwl rates 4.5/5 stars with 67 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
KnowledgeOwl Subscription
$49 month
 
Enterprise
$135 Per User / Per Month
Additional Knowledge Bases
$30 month
 
Platinum
$160 Per User / Per Month
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 127 reviews)
9.1
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 127 reviews)
9.1
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
9.0
(Based on 49 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 54 reviews)
9.0
(Based on 52 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 116 reviews)
9.7
(Based on 60 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 52 reviews)
9.7
(Based on 49 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 125 reviews)
9.4
(Based on 66 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
31.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.2%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.1%
23.9%
 
Information Technology and Services
13.0%
Computer Software
22.9%
 
Consumer Services
13.0%
Information Technology and Services
8.6%
 
Computer Games
11.7%
Education Management
8.6%
 
Financial Services
8.6%
Internet
8.6%
 
Internet
7.4%
Non-Profit Organization Management
7.1%
 
Other
46.3%
Other
44.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Antoine C.
Agency

I like the organization of smart views, in-game integration and it's easy to set up system.

G2 Crowd User in Financial Services

The system is very easy to work on. We enter in guidelines, announcement, and forms daily and KO is a breath of fresh air to do the job!

Most Helpful Critical Review
Most Helpful Critical Review
B W.
User in Consumer Services

There’s no direct chat feature. It would be nice if you could chat to customer.

G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

 
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