See this comparison of Helpshift vs. KnowledgeOwl based on data from user reviews. Helpshift rates 4.2/5 stars with 137 reviews. KnowledgeOwl rates 4.5/5 stars with 64 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 137 reviews
Based on 64 reviews
$95 Per User / Per Month
$135 Per User / Per Month
Additional Knowledge Bases
$160 Per User / Per Month
|Meets RequirementsSee More|
|Ease of UseSee More|
|Ease of SetupSee More|
|Ease of AdminSee More|
(Based on 49 reviews)
|Quality of SupportSee More|
(Based on 109 reviews)
(Based on 57 reviews)
|Ease of Doing Business WithSee More|
(Based on 50 reviews)
|Product Direction (% positive)See More|
(Based on 117 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Non-Profit Organization Management
Marketing and Advertising
|Most Helpful Favorable Review|
G2 Crowd User
Works well and is easy to use. All is visible and easily accessible which makes it user-friendly.
I love the flexibility of the application, the support, and most importantly how it helps me solve communication problems. I love how agile the application is and how they're constantly making awesome improvements. It's also extremely easy to use. I REALLY...
|Most Helpful Critical Review|
G2 Crowd User in Entertainment
The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough...
One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.
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