Compare Helpshift vs KnowledgeOwl

See this comparison of Helpshift vs. KnowledgeOwl based on data from user reviews. Helpshift rates 3.9/5 stars with 27 reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
KnowledgeOwl Subscription
$49 month
 
Enterprise
$135 Per User / Per Month
Additional Knowledge Bases
$30 month
 
Platinum
$160 Per User / Per Month
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 23 reviews)
9.0
(Based on 62 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 23 reviews)
9.1
(Based on 62 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 8 reviews)
8.9
(Based on 45 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 10 reviews)
8.9
(Based on 48 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 20 reviews)
9.7
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 9 reviews)
9.6
(Based on 45 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.6
(Based on 22 reviews)
9.3
(Based on 62 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.9%
30.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.4%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.7%
23.8%
 
Internet
29.4%
Computer Software
25.0%
 
Computer Games
17.6%
Education Management
9.4%
 
Retail
8.8%
Internet
9.4%
 
Consumer Goods
8.8%
Non-Profit Organization Management
7.8%
 
Photography
5.9%
Marketing and Advertising
6.3%
 
Other
29.4%
Other
42.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The ease, all of the information is in one place. It's very intuitive and user-friendly. Their customer support is top-notch!

G2 Crowd User in Medical Devices

The development team has always been very responsive to questions and concerns. When an issue has been brought to their attention, they have consistently striven to respond and correct the issue promptly. It also helps a lot that the solution has been...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I wish I could flag issues I need to come back to. Something more than just selecting an additional tag. I wish I could set up my own quick text options rather than company wide ones as I hate typing my own name a million times per day. I also wish the FAQ...

G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

 
Ask Helpshift a QuestionContact HelpshiftAsk KnowledgeOwl a QuestionContact KnowledgeOwl
Kate avatar
Kate from G2 Crowd

Need help?

I can help.