$95Per User / Per Month
$135Per User / Per Month
$160Per User / Per Month
|Ease of Use|
|Ease of Setup|
|Ease of Admin|
|Quality of Support|
|Ease of Doing Business With|
|Product Direction (% positive)|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Computer & Network Security
|Most Helpful Favorable Review|
The in-conversation note and @ feature are incredibly useful when handing cases from one team member to another. The assign button is great for passing cases onto the correct department and the sub-categories allow an ease of work flow and project...
LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...
|Most Helpful Critical Review|
G2 Crowd User
The search feature is almost unusable. If I am communicating with a customer through anything else, such as a phone or email, and they claim to have used live chat (via Helpshift) to get in touch with us before, I would have to look up that conversation...
Unfortunately, not many of my colleagues use it. We only used it for a short time so I was not able to work with it very long.
|Ask Helpshift a Question|