Compare Helpshift vs LiveAgent
See this
comparison of Helpshift vs. LiveAgent
based on data from user reviews. Helpshift rates 4.3/5 stars with 168 reviews. LiveAgent rates 4.5/5 stars with 1,037 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
All-inclusive
$39/month
User Seat
 
Enterprise
$135
Per User / Per Month
Ticket+Chat
$29/month
User Seat
 
Platinum
$160
Per User / Per Month
Ticket
$9/month
User Seat
 
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.9
Ease of Use
Ease of Use
8.8
9.1
Ease of Setup
Ease of Setup
8.8
8.8
Ease of Admin
Ease of Admin
8.5
8.9
Quality of Support
Quality of Support
8.5
9.2
Ease of Doing Business With
Ease of Doing Business With
8.7
9.2
Product Direction (% positive)
Product Direction (% positive)
8.3
9.1
Meets Requirements
Helpshift
8.7
LiveAgent
8.9
Ease of Use
Helpshift
8.8
LiveAgent
9.1
Ease of Setup
Helpshift
8.8
LiveAgent
8.8
Ease of Admin
Helpshift
8.5
LiveAgent
8.9
Quality of Support
Helpshift
8.5
LiveAgent
9.2
Ease of Doing Business With
Helpshift
8.7
LiveAgent
9.2
Product Direction (% positive)
Helpshift
8.3
LiveAgent
9.1

Features

Ticket and Case Management
Workflow
Helpshift
8.6
LiveAgent
8.8
Response Automation
Helpshift
8.4
LiveAgent
8.8
SLA Management
Helpshift
8.3
LiveAgent
8.7
Attachments/Screencasts
Helpshift
8.5
LiveAgent
8.7
Ticket Collaboration
Helpshift
8.2
LiveAgent
9.0
Ticket creation user experience
Helpshift
8.6
LiveAgent
9.0
Ticket response user experience
Helpshift
8.8
LiveAgent
9.0
Knowledge Share
Knowledge Base
Helpshift
9.0
LiveAgent
9.3
Searchable Articles
Helpshift
8.7
LiveAgent
9.3
Community Forums
Helpshift
8.5
LiveAgent
9.3
Interactive FAQs & Forums
Helpshift
8.4
LiveAgent
9.3
Communication
Pop-up Chat
Helpshift
8.9
LiveAgent
9.5
Notifications
Helpshift
8.5
LiveAgent
9.2
Targeted Emails
Helpshift
9.0
LiveAgent
9.2
In-App Messaging
Helpshift
9.1
LiveAgent
9.3
Interaction
Web Portals
Helpshift
8.6
LiveAgent
9.3
Forum to Reponse
Helpshift
8.8
LiveAgent
9.4
Tickets and Tagging
Helpshift
9.0
LiveAgent
9.5
Live Chat
Helpshift
9.0
LiveAgent
9.6
Internal Use
Customization
Helpshift
8.2
LiveAgent
8.7
Conversation Archiving
Helpshift
9.2
LiveAgent
9.3
Lead Development
Helpshift
9.1
LiveAgent
Not enough data available
Knowledge Base
Helpshift
9.2
LiveAgent
9.1
Team Inbox
Helpshift
9.1
LiveAgent
9.3
Customer Profiles
Helpshift
8.7
LiveAgent
9.1
Communication Channels
Customer Portal
Helpshift
8.6
LiveAgent
8.8
Email to Case
Helpshift
8.6
LiveAgent
9.1
Chat/Live Support
Helpshift
8.6
LiveAgent
9.2
Social Integration
Helpshift
Not enough data available
LiveAgent
8.7
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
LiveAgent
8.8
Customer and Contacts Database
Helpshift
8.2
LiveAgent
8.7
Products and Version Tracking
Helpshift
8.3
LiveAgent
8.9
Call Scripting
Helpshift
Not enough data available
LiveAgent
9.0
Interactive Voice Response (IVR)
Helpshift
Not enough data available
LiveAgent
8.9
Self Service/Community
Forums
Helpshift
8.1
LiveAgent
8.8
Knowledge Base
Helpshift
8.4
LiveAgent
8.7
Ideas/Feedback
Helpshift
8.4
LiveAgent
8.8
Q&A
Helpshift
8.3
LiveAgent
8.9
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
LiveAgent
8.7
Reporting
Helpshift
8.0
LiveAgent
8.7
Dashboards
Helpshift
8.0
LiveAgent
8.9
Platform
ITIL Compliance
Helpshift
8.6
LiveAgent
8.9
Mobile User Support
Helpshift
8.8
LiveAgent
8.2
Customization
Helpshift
8.2
LiveAgent
8.7
User, Role, and Access Management
Helpshift
8.5
LiveAgent
8.7
Internationalization
Helpshift
8.7
LiveAgent
8.8
Performance & Reliability
Helpshift
8.6
LiveAgent
9.0
Integration APIs
Helpshift
8.3
LiveAgent
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
58.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.9%
29.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.5%
12.1%
Helpshift
Small-Business
16.7%
Mid-Market
64.9%
Enterprise
18.5%
LiveAgent
Small-Business
58.3%
Mid-Market
29.6%
Enterprise
12.1%

Reviewers' Industry

 
Computer Games
13.2%
Information Technology and Services
12.0%
 
Consumer Services
9.9%
Computer Software
6.9%
 
Financial Services
8.2%
Computer & Network Security
6.3%
 
Entertainment
8.2%
Internet
5.3%
 
Consumer Goods
7.7%
Retail
4.1%
 
Other
52.7%
Other
65.4%
Helpshift
Computer Games
13.2%
Consumer Services
9.9%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
52.7%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.9%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Abbey P.
Administrator in Computer Games

The in-conversation note and @ feature are incredibly useful when handing cases from one team member to another. The assign button is great for passing cases onto the correct department and the sub-categories allow an ease of work flow and project...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The search feature is almost unusable. If I am communicating with a customer through anything else, such as a phone or email, and they claim to have used live chat (via Helpshift) to get in touch with us before, I would have to look up that conversation...

Stephanie M.
User in Events Services

Unfortunately, not many of my colleagues use it. We only used it for a short time so I was not able to work with it very long.

 
Helpshift
Most Helpful Favorable Review
Abbey P.
Administrator in Computer Games

The in-conversation note and @ feature are incredibly useful when handing cases from one team member to another. The assign button is great for passing cases onto the correct department and the sub-categories allow an ease of work flow and project...

Most Helpful Critical Review
G2 Crowd User

The search feature is almost unusable. If I am communicating with a customer through anything else, such as a phone or email, and they claim to have used live chat (via Helpshift) to get in touch with us before, I would have to look up that conversation...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Stephanie M.
User in Events Services

Unfortunately, not many of my colleagues use it. We only used it for a short time so I was not able to work with it very long.

Screenshots

 
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Videos

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Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Helpshift
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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