Compare Helpshift vs LiveAgent

See this comparison of Helpshift vs. LiveAgent based on data from user reviews. Helpshift rates 4.3/5 stars with 94 reviews. LiveAgent rates 4.5/5 stars with 647 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
All-inclusive
$39/month User Seat
 
Enterprise
$135 Per User / Per Month
Ticket+Chat
$29/month User Seat
 
Platinum
$160 Per User / Per Month
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 80 reviews)
8.8
(Based on 601 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 80 reviews)
9.0
(Based on 601 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 37 reviews)
8.7
(Based on 416 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 38 reviews)
8.9
(Based on 415 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 71 reviews)
9.1
(Based on 568 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 37 reviews)
9.1
(Based on 404 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 78 reviews)
9.1
(Based on 591 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
19.1%
61.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.2%
25.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.6%
12.7%
 
Computer Games
17.0%
Information Technology and Services
12.5%
 
Consumer Services
11.3%
Computer Software
7.6%
 
Internet
11.3%
Internet
6.0%
 
Consumer Goods
8.5%
Retail
5.5%
 
Entertainment
8.5%
Marketing and Advertising
3.2%
 
Other
43.4%
Other
65.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I like that I can see the conversations go back and forth between me and the customer. It works great to notify me when I have a reply waiting for me or when I am waiting for someone and how long I have been waiting. Gives me great details.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

Shelby B.
User

i do not dislike anything about live chat

 
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Kate from G2 Crowd

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