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Compare Helpshift vs LiveAgent

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comparison of Helpshift vs. LiveAgent
based on data from user reviews. Helpshift rates 4.2/5 stars with 146 reviews. LiveAgent rates 4.4/5 stars with 717 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
All-inclusive
$39/month User Seat
 
Enterprise
$135 Per User / Per Month
Ticket+Chat
$29/month User Seat
 
Platinum
$160 Per User / Per Month
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 127 reviews)
8.8
(Based on 664 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 127 reviews)
9.0
(Based on 664 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
8.7
(Based on 440 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 54 reviews)
8.9
(Based on 439 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 116 reviews)
9.1
(Based on 628 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 52 reviews)
9.1
(Based on 427 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 125 reviews)
9.1
(Based on 653 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
60.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.2%
25.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.1%
13.7%
 
Information Technology and Services
13.0%
Information Technology and Services
13.0%
 
Consumer Services
13.0%
Computer Software
7.7%
 
Computer Games
11.7%
Internet
5.3%
 
Financial Services
8.6%
Retail
5.1%
 
Internet
7.4%
Telecommunications
3.9%
 
Other
46.3%
Other
65.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Friendly user and easy to use Tool when supporting customers.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Andy M.
User

I disliked how clunky search queries are, they all had to be formatted in almost seemingly VBS code than normal natural language. Metadata from end users does not auto-update with newer, relevant information.

G2 Crowd User in Retail

Problems with calls, disconnecting during call, not being able to answer call, not being able to place calls

 
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