Compare Helpshift vs LiveAgent

See this comparison of Helpshift vs. LiveAgent based on data from user reviews. Helpshift rates 3.9/5 stars with 27 reviews. LiveAgent rates 4.5/5 stars with 609 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Ticket
$12/month User Seat
 
Enterprise
$135 Per User / Per Month
Ticket+Chat
$29/month User Seat
 
Platinum
$160 Per User / Per Month
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 23 reviews)
8.8
(Based on 570 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 23 reviews)
9.0
(Based on 570 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 8 reviews)
8.7
(Based on 398 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 10 reviews)
8.9
(Based on 399 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 20 reviews)
9.1
(Based on 538 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 9 reviews)
9.1
(Based on 386 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.6
(Based on 22 reviews)
9.2
(Based on 560 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.9%
63.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.4%
24.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.7%
11.9%
 
Internet
29.4%
Information Technology and Services
12.3%
 
Computer Games
17.6%
Computer Software
7.7%
 
Retail
8.8%
Internet
6.4%
 
Consumer Goods
8.8%
Retail
5.6%
 
Photography
5.9%
Telecommunications
3.3%
 
Other
29.4%
Other
64.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Echo W.
User

I like that Helpshift is willing to work with us on features we would like added to Helpshift. They are always very responsive to us when we have questions or want more features. I love how Helpshift always notifies its users when they will have a service...

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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
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Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

G2 Crowd User

There are no tickets specifically assigned to agents, it is just a big pool to get to when we have time. There are benefits to this, but also makes it harder to prioritize above all the other things we have to get done.

 
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Kate from G2 Crowd

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