G2 Crowd Acquires Siftery to Create a New Way to Buy and Manage Software Spend šŸš€

Compare Helpshift vs LiveAgent

See this

comparison of Helpshift vs. LiveAgent
based on data from user reviews. Helpshift rates 4.2/5 stars with 121 reviews. LiveAgent rates 4.5/5 stars with 838 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
All-inclusive
$39/month User Seat
 
Enterprise
$135 Per User / Per Month
Ticket+Chat
$29/month User Seat
 
Platinum
$160 Per User / Per Month
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 104 reviews)
8.9
(Based on 775 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
9.0
(Based on 776 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 46 reviews)
8.8
(Based on 512 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 46 reviews)
8.9
(Based on 511 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
9.1
(Based on 733 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 44 reviews)
9.2
(Based on 497 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 100 reviews)
9.1
(Based on 765 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.4%
64.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.5%
22.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
12.8%
 
Computer Games
14.1%
Information Technology and Services
12.8%
 
Consumer Services
11.9%
Computer Software
8.0%
 
Financial Services
10.4%
Internet
6.0%
 
Internet
8.9%
Marketing and Advertising
4.7%
 
Consumer Goods
7.4%
Retail
4.4%
 
Other
47.4%
Other
64.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Maraya D.
Administrator

The user interface is pretty much the best part of it.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The search feature is almost unusable. If I am communicating with a customer through anything else, such as a phone or email, and they claim to have used live chat (via Helpshift) to get in touch with us before, I would have to look up that conversation...

Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

 
 No videos provided.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Ask Helpshift a QuestionContact Helpshift
Kate from G2 Crowd

Need help?

I can help.