Compare Helpshift vs LiveHelpNow

See this comparison of Helpshift vs. LiveHelpNow based on data from user reviews. Helpshift rates 3.9/5 stars with 27 reviews. LiveHelpNow rates 4.2/5 stars with 103 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Live chat and SMS
$18.90 per month
 
Enterprise
$135 Per User / Per Month
Call management
$9 per month
 
Platinum
$160 Per User / Per Month
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 23 reviews)
8.8
(Based on 95 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 23 reviews)
8.8
(Based on 95 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 8 reviews)
8.6
(Based on 77 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 10 reviews)
8.5
(Based on 76 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 20 reviews)
8.7
(Based on 85 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 9 reviews)
9.0
(Based on 76 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.6
(Based on 22 reviews)
8.0
(Based on 94 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.9%
50.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.4%
31.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.7%
18.4%
 
Internet
29.4%
Information Technology and Services
7.0%
 
Computer Games
17.6%
Retail
6.3%
 
Retail
8.8%
Insurance
4.7%
 
Consumer Goods
8.8%
Consumer Goods
4.7%
 
Photography
5.9%
Construction
3.9%
 
Other
29.4%
Other
73.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Joseph W.
User in Hospital & Health Care

How players can look up FAQs or contact us without leaving our game. The user friendly agent interface. The ability to add custom meta data and HS tags.

G2 Crowd User

We like that it's a quick way to service our customers when they have quick questions about part numbers, installation, or need links to download documents and literature. We also liked the canned responses option for commonly asked questions.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

lack of other tools.....................

G2 Crowd User in Information Technology and Services

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different...

 
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LiveHelpNow help desk software. Company and vision

Ask Helpshift a QuestionContact Helpshift
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.