G2 Crowd Acquires Siftery to Create a New Way to Buy and Manage Software Spend šŸš€

Compare Helpshift vs LiveHelpNow

See this

comparison of Helpshift vs. LiveHelpNow
based on data from user reviews. Helpshift rates 4.2/5 stars with 121 reviews. LiveHelpNow rates 4.2/5 stars with 110 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Live chat and SMS
$18.90 per month
 
Enterprise
$135 Per User / Per Month
Call management
$9 per month
 
Platinum
$160 Per User / Per Month
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 104 reviews)
8.8
(Based on 102 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
8.8
(Based on 102 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 46 reviews)
8.6
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 46 reviews)
8.6
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
8.7
(Based on 91 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 44 reviews)
9.0
(Based on 80 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 100 reviews)
7.9
(Based on 101 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.4%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.5%
32.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
19.1%
 
Computer Games
14.1%
Information Technology and Services
7.9%
 
Consumer Services
11.9%
Retail
5.8%
 
Financial Services
10.4%
Insurance
4.3%
 
Internet
8.9%
Consumer Goods
4.3%
 
Consumer Goods
7.4%
Business Supplies and Equipment
4.3%
 
Other
47.4%
Other
73.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Richard G.
User in Computer Games

Helpshift is very easy to use. We can access helpshift anywhere without having to install any additional software. We have access to the necessary information in order to assist our customers fast and efficiently. The interface is very simple which makes...

Lea C.
User in Consumer Services

The phone support products provided by LiveHelpNow are helpful. You can keep track of your business see how you may be understaffed during peak hours. You can also manage your agents with the avaialable features. See how long an team member spends with a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

There are certain times that it will disconnect from the server and needs to be refreshed to check the updates.

Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

 
 No videos provided.

LiveHelpNow help desk software. Company and vision

Ask Helpshift a QuestionContact Helpshift
Kate from G2 Crowd

Need help?

I can help.