Compare Helpshift vs LiveHelpNow

See this comparison of Helpshift vs. LiveHelpNow based on data from user reviews. Helpshift rates 4.3/5 stars with 107 reviews. LiveHelpNow rates 4.2/5 stars with 106 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Live chat and SMS
$18.90 per month
 
Enterprise
$135 Per User / Per Month
Call management
$9 per month
 
Platinum
$160 Per User / Per Month
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 93 reviews)
8.7
(Based on 98 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 93 reviews)
8.7
(Based on 98 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 43 reviews)
8.6
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 44 reviews)
8.5
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 83 reviews)
8.7
(Based on 88 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 42 reviews)
9.0
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 90 reviews)
7.9
(Based on 97 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
49.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
67.0%
33.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.0%
17.9%
 
Computer Games
16.0%
Information Technology and Services
8.3%
 
Consumer Services
12.6%
Retail
6.1%
 
Financial Services
10.1%
Insurance
4.5%
 
Internet
10.1%
Consumer Goods
4.5%
 
Consumer Goods
7.6%
Real Estate
3.8%
 
Other
43.7%
Other
72.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I like that Helpshift notifies me of any issues assigned to me. It is also extremely organized. I love the capability of adding different folders. Helps me to be efficient and work smart.

G2 Crowd User in Consumer Goods

LiveHelpNow is a great tool that allows you quick, easy access to assistance and learning how to do new tasks

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Bad ticket assigning system. No option to give channel/category based support.

G2 Crowd User in Information Technology and Services

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different...

 
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