Compare Helpshift vs LiveHelpNow

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comparison of Helpshift vs. LiveHelpNow
based on data from user reviews. Helpshift rates 4.2/5 stars with 146 reviews. LiveHelpNow rates 4.2/5 stars with 107 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Live chat and SMS
$18.90 per month
 
Enterprise
$135 Per User / Per Month
Call management
$9 per month
 
Platinum
$160 Per User / Per Month
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 127 reviews)
8.7
(Based on 99 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 127 reviews)
8.7
(Based on 99 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
8.6
(Based on 80 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 54 reviews)
8.5
(Based on 79 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 116 reviews)
8.7
(Based on 89 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 52 reviews)
9.0
(Based on 79 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 125 reviews)
8.0
(Based on 98 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.2%
32.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.1%
18.7%
 
Information Technology and Services
13.0%
Information Technology and Services
8.2%
 
Consumer Services
13.0%
Retail
6.0%
 
Computer Games
11.7%
Insurance
4.5%
 
Financial Services
8.6%
Consumer Goods
4.5%
 
Internet
7.4%
Real Estate
3.7%
 
Other
46.3%
Other
73.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Consumer Services

Helpshift helped me keep all my paper trails organized.

Justin K.
Administrator

The list of features continues to grow. For example they recently added support for FaceBook IM. They now support text messages to your landline

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

It doesn't prompt for enough information to be provided by person asking questions

Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

 
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