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Compare Helpshift vs MindTouch

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comparison of Helpshift vs. MindTouch
based on data from user reviews. Helpshift rates 4.3/5 stars with 152 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Helpshift
MindTouch
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Add Product
Helpshift
Helpshift
4.3
Based on 152 reviews
MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 134 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 134 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 58 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 56 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 122 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 55 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 130 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.1%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.8%
22.4%
 
Computer Games
13.3%
Computer Software
36.4%
 
Consumer Services
10.2%
Information Technology and Services
16.7%
 
Financial Services
9.0%
Financial Services
7.6%
 
Internet
7.8%
Telecommunications
6.1%
 
Entertainment
7.8%
Internet
4.5%
 
Other
51.8%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Angel B.
Administrator

I love their Live Chat and how easy their staff is to work with. They are super helpful and have great ideas on how to make things work with your customized needs.

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Disappearing tags and not being able to see if someone already has the ticket that you are answering.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
Ask Helpshift a QuestionContact HelpshiftAsk MindTouch a QuestionContact MindTouch
Kate from G2 Crowd

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