Compare Helpshift vs MindTouch

See this comparison of Helpshift vs. MindTouch based on data from user reviews. Helpshift rates 4.2/5 stars with 145 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 126 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 126 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 53 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 53 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 115 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 51 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 124 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.6%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.3%
22.4%
 
Information Technology and Services
13.0%
Computer Software
36.4%
 
Consumer Services
13.0%
Information Technology and Services
16.7%
 
Computer Games
11.8%
Financial Services
7.6%
 
Financial Services
8.7%
Telecommunications
6.1%
 
Internet
7.5%
Insurance
4.5%
 
Other
46.0%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric V.
Internal Consultant

Helpshift is a great software at times. It does buffer but that normal for software. But still a great way to keep things organized and keep it professional. I do like to see what is the main issue that is occurring with the issue and such. It's a good...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I don't like the waiting time. It can be a bit long.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
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