Compare Helpshift vs Moxie

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comparison of Helpshift vs. Moxie
based on data from user reviews. Helpshift rates 4.2/5 stars with 146 reviews. Moxie rates 3.7/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 127 reviews)
7.9
(Based on 18 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 127 reviews)
8.1
(Based on 18 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
8.3
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 54 reviews)
7.9
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 116 reviews)
8.6
(Based on 15 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 52 reviews)
9.0
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 125 reviews)
5.9
(Based on 18 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
5.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.2%
55.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.1%
40.0%
 
Information Technology and Services
13.0%
Insurance
11.1%
 
Consumer Services
13.0%
Retail
7.4%
 
Computer Games
11.7%
Hospitality
7.4%
 
Financial Services
8.6%
Internet
7.4%
 
Internet
7.4%
Individual & Family Services
7.4%
 
Other
46.3%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The ability for our app to upload logs and Helpshift to directly link to those logs.

G2 Crowd User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Bad ticket assigning system. No option to give channel/category based support.

Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

 
Ask Helpshift a QuestionContact HelpshiftAsk Moxie a QuestionContact Moxie
Kate from G2 Crowd

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