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Compare Helpshift vs Oracle Service Cloud (formerly RightNow)

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comparison of Helpshift vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. Helpshift rates 4.3/5 stars with 156 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 60 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 137 reviews)
8.2
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 137 reviews)
8.0
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 59 reviews)
7.3
(Based on 36 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 57 reviews)
7.5
(Based on 36 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 125 reviews)
7.4
(Based on 46 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 56 reviews)
7.4
(Based on 34 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.3
(Based on 133 reviews)
5.9
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.3%
8.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.7%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.9%
57.9%
 
Computer Games
12.9%
Information Technology and Services
20.4%
 
Consumer Services
10.0%
Retail
10.8%
 
Financial Services
8.8%
Financial Services
6.5%
 
Internet
7.6%
Computer Software
6.5%
 
Entertainment
7.6%
Pharmaceuticals
4.3%
 
Other
52.9%
Other
51.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dennis G.
User

Helpshift allows cross platform views for users and can be tailored depending on business need. It can be used on multiple operating system environments and browsers. I like the overall interface and integration. The ability to look up teams and groups, as...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew H.
Internal Consultant in Computer & Network Security

Not a large amount of support information for certain companies

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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