Compare Helpshift vs Oracle Service Cloud (formerly RightNow)

See this comparison of Helpshift vs. Oracle Service Cloud (formerly RightNow) based on data from user reviews. Helpshift rates 4.2/5 stars with 138 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 121 reviews)
8.3
(Based on 53 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 121 reviews)
8.1
(Based on 52 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 53 reviews)
7.3
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 53 reviews)
7.7
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 110 reviews)
7.2
(Based on 48 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 51 reviews)
7.4
(Based on 36 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 118 reviews)
6.1
(Based on 51 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.2%
12.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.0%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.9%
51.7%
 
Consumer Services
13.2%
Information Technology and Services
26.0%
 
Computer Games
12.5%
Retail
10.4%
 
Information Technology and Services
11.8%
Financial Services
6.3%
 
Financial Services
8.6%
Computer Software
6.3%
 
Internet
7.9%
Consumer Electronics
4.2%
 
Other
46.1%
Other
46.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Works well and is easy to use. All is visible and easily accessible which makes it user-friendly.

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Entertainment

The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough...

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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