Compare Helpshift vs Oracle Service Cloud (formerly RightNow)

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comparison of Helpshift vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. Helpshift rates 4.2/5 stars with 146 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 66 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 127 reviews)
8.4
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 127 reviews)
8.2
(Based on 57 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 54 reviews)
7.8
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 116 reviews)
7.4
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 52 reviews)
7.5
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 125 reviews)
6.3
(Based on 56 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
11.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.2%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.1%
55.6%
 
Information Technology and Services
13.0%
Information Technology and Services
24.0%
 
Consumer Services
13.0%
Retail
9.6%
 
Computer Games
11.7%
Financial Services
5.8%
 
Financial Services
8.6%
Computer Software
5.8%
 
Internet
7.4%
Marketing and Advertising
3.8%
 
Other
46.3%
Other
51.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Astrid V.
User

Locating everything fast, it makes a lot easier. When you're looking for a certain email it's easy to locate without any issues.

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

There are certain times that it will disconnect from the server and needs to be refreshed to check the updates.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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Kate from G2 Crowd

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