Compare Helpshift vs Oracle

See this comparison of Helpshift vs. Oracle Service Cloud (formerly RightNow) based on data from user reviews. Helpshift rates 3.9/5 stars with 27 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 59 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 23 reviews)
8.3
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 23 reviews)
8.2
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 8 reviews)
7.3
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 10 reviews)
7.7
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 20 reviews)
7.3
(Based on 46 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 9 reviews)
7.4
(Based on 36 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.6
(Based on 22 reviews)
6.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.9%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.4%
37.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.7%
50.0%
 
Internet
29.4%
Information Technology and Services
27.2%
 
Computer Games
17.6%
Retail
10.9%
 
Retail
8.8%
Financial Services
6.5%
 
Consumer Goods
8.8%
Computer Software
6.5%
 
Photography
5.9%
Consumer Electronics
4.3%
 
Other
29.4%
Other
44.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Abbey P.
Administrator in Computer Games

The in-conversation note and @ feature are incredibly useful when handing cases from one team member to another. The assign button is great for passing cases onto the correct department and the sub-categories allow an ease of work flow and project...

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Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I wish I could flag issues I need to come back to. Something more than just selecting an additional tag. I wish I could set up my own quick text options rather than company wide ones as I hate typing my own name a million times per day. I also wish the FAQ...

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Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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Kate from G2 Crowd

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