Compare Helpshift vs ProProfs Knowledge Base Software

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comparison of Helpshift vs. ProProfs Knowledge Base Software
based on data from user reviews. Helpshift rates 4.2/5 stars with 146 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 127 reviews)
9.1
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 127 reviews)
9.4
(Based on 8 reviews)
Ease of Setup
Ease of Setup
8.8
(Based on 54 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.6
(Based on 54 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 116 reviews)
8.7
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business With
8.8
(Based on 52 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 125 reviews)
10.0
(Based on 6 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.2%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.1%
9.1%
 
Information Technology and Services
13.0%
Computer Software
50.0%
 
Consumer Services
13.0%
Information Technology and Services
18.8%
 
Computer Games
11.7%
Graphic Design
6.3%
 
Financial Services
8.6%
Arts and Crafts
6.3%
 
Internet
7.4%
Education Management
6.3%
 
Other
46.3%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The ability for our app to upload logs and Helpshift to directly link to those logs.

Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Bad ticket assigning system. No option to give channel/category based support.

Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

 
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Kate from G2 Crowd

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