Compare Helpshift vs ProProfs Knowledge Base Software

See this comparison of Helpshift vs. ProProfs Knowledge Base Software based on data from user reviews. Helpshift rates 3.9/5 stars with 27 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 23 reviews)
9.1
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 23 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.3
(Based on 8 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.1
(Based on 10 reviews)
Not enough data available
Quality of Support
Quality of Support
8.6
(Based on 20 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
8.2
(Based on 9 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.6
(Based on 22 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.9%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.4%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.7%
0.0%
 
Internet
29.4%
Computer Software
28.6%
 
Computer Games
17.6%
Information Technology and Services
14.3%
 
Retail
8.8%
Graphic Design
14.3%
 
Consumer Goods
8.8%
Arts and Crafts
14.3%
 
Photography
5.9%
Telecommunications
14.3%
 
Other
29.4%
Other
14.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Katrina W.
User in Retail

Easy to use and navigate through, user friendly

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Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
Most Helpful Critical Review
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Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

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Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

 
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Kate from G2 Crowd

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