Compare Helpshift vs ProProfs Knowledge Base Software

See this comparison of Helpshift vs. ProProfs Knowledge Base Software based on data from user reviews. Helpshift rates 4.2/5 stars with 137 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 120 reviews)
9.1
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 120 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.8
(Based on 52 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.5
(Based on 52 reviews)
Not enough data available
Quality of Support
Quality of Support
8.7
(Based on 109 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
8.8
(Based on 50 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.4
(Based on 117 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.3%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
0.0%
 
Consumer Services
13.2%
Computer Software
28.6%
 
Computer Games
12.6%
Information Technology and Services
14.3%
 
Information Technology and Services
11.9%
Graphic Design
14.3%
 
Financial Services
8.6%
Arts and Crafts
14.3%
 
Internet
7.9%
Telecommunications
14.3%
 
Other
45.7%
Other
14.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I like that there is a lot of really powerful data in Helpshift

Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
Most Helpful Critical Review
Beejay B.
User

- Always having connectivity issues - Lack of personal data (avg. ticket, charts) - Ability to change the color of the text - Ability to sort via a bullet system not by tags - Need more accurate results when using tags - We need more ability to view...

 
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