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Compare Helpshift vs ProProfs Knowledge Base Software

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comparison of Helpshift vs. ProProfs Knowledge Base Software
based on data from user reviews. Helpshift rates 4.3/5 stars with 156 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 137 reviews)
9.1
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 137 reviews)
9.4
(Based on 8 reviews)
Ease of Setup
Ease of Setup
8.9
(Based on 59 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.6
(Based on 57 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 125 reviews)
8.7
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business With
8.8
(Based on 56 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
8.3
(Based on 133 reviews)
10.0
(Based on 6 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.3%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.7%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.9%
9.1%
 
Computer Games
12.9%
Computer Software
50.0%
 
Consumer Services
10.0%
Information Technology and Services
18.8%
 
Financial Services
8.8%
Telecommunications
6.3%
 
Internet
7.6%
Internet
6.3%
 
Entertainment
7.6%
Graphic Design
6.3%
 
Other
52.9%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dennis G.
User

Helpshift allows cross platform views for users and can be tailored depending on business need. It can be used on multiple operating system environments and browsers. I like the overall interface and integration. The ability to look up teams and groups, as...

Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
Most Helpful Critical Review
Matthew H.
Internal Consultant in Computer & Network Security

Not a large amount of support information for certain companies

Jacqueline R.
User

Really there is nothing to dislike about ProProfs

 
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