Compare Helpshift vs Salesforce Knowledge

See this comparison of Helpshift vs. Salesforce Knowledge based on data from user reviews. Helpshift rates 4.2/5 stars with 139 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 122 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 122 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 53 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 53 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 111 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 51 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 119 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.2%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.7%
50.0%
 
Consumer Services
13.1%
Internet
22.2%
 
Information Technology and Services
12.4%
Computer Software
16.7%
 
Computer Games
12.4%
Computer & Network Security
11.1%
 
Financial Services
8.5%
Hospital & Health Care
11.1%
 
Internet
7.8%
Insurance
11.1%
 
Other
45.8%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Admin panel was easy to use to generate a new key for integration. Javascript snippets allow for convenient and quick integration.

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I don't like the waiting time. It can be a bit long.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
 No screenshots provided.
Ask Helpshift a QuestionContact HelpshiftRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.