Compare Helpshift vs Salesforce Knowledge

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comparison of Helpshift vs. Salesforce Knowledge
based on data from user reviews. Helpshift rates 4.2/5 stars with 146 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 127 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 127 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 54 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 116 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 52 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 125 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.2%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.1%
50.0%
 
Information Technology and Services
13.0%
Internet
22.2%
 
Consumer Services
13.0%
Computer Software
16.7%
 
Computer Games
11.7%
Computer & Network Security
11.1%
 
Financial Services
8.6%
Hospital & Health Care
11.1%
 
Internet
7.4%
Insurance
11.1%
 
Other
46.3%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Customization of the report and easy access.

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
Katrina W.
User in Retail

No spellchecker or grammar help, can't undo

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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