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Compare Helpshift vs Salesforce Knowledge

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comparison of Helpshift vs. Salesforce Knowledge
based on data from user reviews. Helpshift rates 4.3/5 stars with 156 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 137 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 137 reviews)
8.3
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 59 reviews)
7.8
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 57 reviews)
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 125 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 56 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.3
(Based on 133 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.3%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.7%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.9%
45.5%
 
Computer Games
12.9%
Internet
22.2%
 
Consumer Services
10.0%
Computer Software
22.2%
 
Financial Services
8.8%
Insurance
11.1%
 
Internet
7.6%
Hospital & Health Care
11.1%
 
Entertainment
7.6%
Textiles
5.6%
 
Other
52.9%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dennis G.
User

Helpshift allows cross platform views for users and can be tailored depending on business need. It can be used on multiple operating system environments and browsers. I like the overall interface and integration. The ability to look up teams and groups, as...

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
Beejay B.
User

- Always having connectivity issues - Lack of personal data (avg. ticket, charts) - Ability to change the color of the text - Ability to sort via a bullet system not by tags - Need more accurate results when using tags - We need more ability to view...

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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