Compare Helpshift vs Salesforce Knowledge

See this comparison of Helpshift vs. Salesforce Knowledge based on data from user reviews. Helpshift rates 3.9/5 stars with 27 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets Requirements
Meets Requirements
8.2
(Based on 23 reviews)
Not enough data available
Ease of Use
Ease of Use
8.5
(Based on 23 reviews)
Not enough data available
Ease of Setup
Ease of Setup
8.3
(Based on 8 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.1
(Based on 10 reviews)
Not enough data available
Quality of Support
Quality of Support
8.6
(Based on 20 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
8.2
(Based on 9 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.6
(Based on 22 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.9%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.4%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.7%
60.0%
 
Internet
29.4%
Computer Software
33.3%
 
Computer Games
17.6%
Computer & Network Security
22.2%
 
Retail
8.8%
Internet
22.2%
 
Consumer Goods
8.8%
Insurance
22.2%
 
Photography
5.9%
 
Other
29.4%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
0 jbmxxpjgvibavlwnj5g8xrup4d  vqmn0lshxrmffo6pegm9ltypekd39tty9tzspkutibf2efxh
Joseph W.
User in Hospital & Health Care

How players can look up FAQs or contact us without leaving our game. The user friendly agent interface. The ability to add custom meta data and HS tags.

G2 Crowd User in Computer Software

What I love about Salesforce, period, is the fact that it is such a customisable CRM. There are a multitude of facets that can be built, applied and integrated with business. what makes the knowledge area of salesforce good is the fact it can answer most...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

lack of other tools.....................

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
 No screenshots provided.
Ask Helpshift a QuestionContact HelpshiftRequest More InformationRequest More Information
Kate avatar
Kate from G2 Crowd

Need help?

I can help.