Want to see who topped the 2019 Best Software Awards?

Compare Helpshift, Salesforce Knowledge, and Salesforce Service Cloud

 
Professional
$95 Per User / Per Month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Enterprise
$135 Per User / Per Month
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Platinum
$160 Per User / Per Month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 135 reviews)
8.9
(Based on 7 reviews)
8.5
(Based on 1,274 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 135 reviews)
8.3
(Based on 7 reviews)
8.2
(Based on 1,275 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 58 reviews)
7.8
(Based on 6 reviews)
7.7
(Based on 554 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 56 reviews)
8.0
(Based on 6 reviews)
8.1
(Based on 561 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 123 reviews)
8.3
(Based on 7 reviews)
8.2
(Based on 1,121 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 55 reviews)
8.5
(Based on 6 reviews)
8.5
(Based on 548 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 131 reviews)
8.7
(Based on 8 reviews)
8.0
(Based on 1,256 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.6%
9.1%
25.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.7%
45.5%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.6%
45.5%
33.3%
 
Computer Games
13.2%
Internet
22.2%
Computer Software
14.8%
 
Consumer Services
10.2%
Computer Software
22.2%
Information Technology and Services
14.7%
 
Financial Services
9.0%
Insurance
11.1%
Internet
8.4%
 
Internet
7.8%
Hospital & Health Care
11.1%
Hospital & Health Care
3.7%
 
Entertainment
7.8%
Textiles
5.6%
Financial Services
3.3%
 
Other
52.1%
Other
27.8%
Other
55.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nadia K.
User

I like the fact that I can search any chats/emails that I want with the filter and sort it according to my preference.

G2 Crowd User

All the resources you need and easy to find info all in one place

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Automations are difficult to create properly

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
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