Help the communities most affected by the California wildfires in only a few minutes. We'll donate $10 for every review you submit.

Compare Helpshift, Salesforce Knowledge, and Salesforce Service Cloud

 
Professional
$95 Per User / Per Month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Enterprise
$135 Per User / Per Month
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Platinum
$160 Per User / Per Month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 104 reviews)
8.8
(Based on 5 reviews)
8.5
(Based on 1,216 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
7.9
(Based on 5 reviews)
8.2
(Based on 1,217 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 46 reviews)
7.9
(Based on 5 reviews)
7.7
(Based on 535 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 46 reviews)
7.9
(Based on 5 reviews)
8.1
(Based on 542 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
8.0
(Based on 6 reviews)
8.2
(Based on 1,068 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 44 reviews)
8.2
(Based on 5 reviews)
8.5
(Based on 528 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 100 reviews)
8.2
(Based on 6 reviews)
8.0
(Based on 1,200 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.4%
0.0%
26.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.5%
55.6%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
44.4%
32.3%
 
Computer Games
14.1%
Computer Software
25.0%
Computer Software
15.1%
 
Consumer Services
11.9%
Internet
25.0%
Information Technology and Services
14.8%
 
Financial Services
10.4%
Hospital & Health Care
12.5%
Internet
8.7%
 
Internet
8.9%
Insurance
12.5%
Hospital & Health Care
3.6%
 
Consumer Goods
7.4%
Non-Profit Organization Management
6.3%
Financial Services
3.4%
 
Other
47.4%
Other
18.8%
Other
54.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jose Alfredo E.
User

Clear interfaces, easy to navigate and every time I use it I find new features to save time.

Ryan O.
Administrator in Internet

great for customers, partners, internal organizations. easy to customize as long as you have the bandwidth to develop articles.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I don't like the waiting time. It can be a bit long.

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

 
 No screenshots provided.
Ask Helpshift a QuestionContact HelpshiftRequest More InformationRequest More InformationRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.