Compare Helpshift vs SF Service Cloud

See this comparison of Helpshift vs. Salesforce Service Cloud based on data from user reviews. Helpshift rates 4.2/5 stars with 93 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1202 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 79 reviews)
8.5
(Based on 1082 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 79 reviews)
8.1
(Based on 1083 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 37 reviews)
7.7
(Based on 491 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 38 reviews)
8.1
(Based on 499 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 70 reviews)
8.2
(Based on 951 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 37 reviews)
8.5
(Based on 489 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 77 reviews)
8.0
(Based on 1069 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
19.4%
26.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
71.0%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.7%
31.5%
 
Computer Games
17.1%
Computer Software
16.7%
 
Internet
11.4%
Information Technology and Services
14.6%
 
Consumer Services
10.5%
Internet
9.0%
 
Consumer Goods
8.6%
Hospital & Health Care
3.5%
 
Entertainment
8.6%
Non-Profit Organization Management
3.4%
 
Other
43.8%
Other
52.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The ability to be able to freely manage incoming tickets

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
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