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Compare Helpshift vs Salesforce Service Cloud

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comparison of Helpshift vs. Salesforce Service Cloud
based on data from user reviews. Helpshift rates 4.2/5 stars with 121 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,350 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Enterprise
$135 Per User / Per Month
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Platinum
$160 Per User / Per Month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 104 reviews)
8.5
(Based on 1,216 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
8.2
(Based on 1,217 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 46 reviews)
7.7
(Based on 535 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 46 reviews)
8.1
(Based on 542 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
8.2
(Based on 1,068 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 44 reviews)
8.5
(Based on 528 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 100 reviews)
8.0
(Based on 1,200 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.4%
26.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.5%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
32.3%
 
Computer Games
14.1%
Computer Software
15.1%
 
Consumer Services
11.9%
Information Technology and Services
14.8%
 
Financial Services
10.4%
Internet
8.7%
 
Internet
8.9%
Hospital & Health Care
3.6%
 
Consumer Goods
7.4%
Financial Services
3.4%
 
Other
47.4%
Other
54.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Games

I love that the fact that we were able to integrate Helpshift into our games. Users are able to contact Customer Care just through the game instead of getting taken out of it.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Suraida S.
User

Manual dispatching of tickets, Incomplete dashboard reporting which makes it difficult to easily identify outliers for the team. It would be better if we get the metric broken down into Team level, Agent level, Site level,

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
Ask Helpshift a QuestionContact HelpshiftAsk SF Service Cloud a QuestionContact SF Service Cloud
Kate from G2 Crowd

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