Compare Helpshift vs SF Service Cloud

See this comparison of Helpshift vs. Salesforce Service Cloud based on data from user reviews. Helpshift rates 3.9/5 stars with 26 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1130 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$0
 
Pro
$150 per month
 
Growth
$290 per month
 
Enterprise
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 23 reviews)
8.5
(Based on 1019 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 23 reviews)
8.1
(Based on 1019 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 8 reviews)
7.7
(Based on 469 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 10 reviews)
8.1
(Based on 477 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 20 reviews)
8.2
(Based on 892 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 9 reviews)
8.5
(Based on 465 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.6
(Based on 22 reviews)
8.0
(Based on 1005 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
23.1%
27.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
73.1%
42.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.8%
30.5%
 
Internet
25.0%
Computer Software
17.1%
 
Computer Games
18.8%
Information Technology and Services
14.0%
 
Retail
9.4%
Internet
9.5%
 
Consumer Goods
9.4%
Hospital & Health Care
3.5%
 
Photography
6.3%
Non-Profit Organization Management
3.5%
 
Other
31.3%
Other
52.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I like the new format/ layout of Helpshift, it looks much more organized than before. It's also easier to view and answer all the issues in the new format. I also like the sent/read status.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
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Kate avatar
Kate from G2 Crowd

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