Compare Helpshift vs Salesforce Service Cloud

See this comparison of Helpshift vs. Salesforce Service Cloud based on data from user reviews. Helpshift rates 4.2/5 stars with 145 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,351 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 126 reviews)
8.5
(Based on 1,211 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 126 reviews)
8.1
(Based on 1,213 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 53 reviews)
7.7
(Based on 549 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 53 reviews)
8.2
(Based on 559 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 115 reviews)
8.2
(Based on 1,068 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 51 reviews)
8.5
(Based on 545 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 124 reviews)
8.1
(Based on 1,197 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
25.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.6%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.3%
32.8%
 
Information Technology and Services
13.0%
Computer Software
16.1%
 
Consumer Services
13.0%
Information Technology and Services
15.1%
 
Computer Games
11.8%
Internet
8.6%
 
Financial Services
8.7%
Financial Services
3.7%
 
Internet
7.5%
Hospital & Health Care
3.5%
 
Other
46.0%
Other
53.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

what i like is the smartview which makes the ticket organize.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

nothing ,as such , its a great tool for work. sometimes i did face a bit of lag but it happned very rarely

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
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