Compare Helpshift vs Salesforce Service Cloud

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comparison of Helpshift vs. Salesforce Service Cloud
based on data from user reviews. Helpshift rates 4.3/5 stars with 160 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,475 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Enterprise
$135 Per User / Per Month
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Platinum
$160 Per User / Per Month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
8.6
(Based on 1,321 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
8.2
(Based on 1,323 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
7.7
(Based on 580 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
8.1
(Based on 585 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
8.2
(Based on 1,164 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
8.5
(Based on 570 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
8.0
(Based on 1,303 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
25.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
34.0%
 
Computer Games
12.6%
Information Technology and Services
14.6%
 
Consumer Services
9.8%
Computer Software
14.6%
 
Financial Services
8.6%
Internet
8.2%
 
Internet
8.0%
Hospital & Health Care
3.6%
 
Entertainment
7.5%
Financial Services
3.4%
 
Other
53.4%
Other
55.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Simple UI helps improve our work, also the auto-save is helpful that will prevent forgotten of saving the job.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Katrina W.
User

No spellchecker or grammar help, can't undo

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
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Kate from G2 Crowd

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