Compare Helpshift vs ServiceNow
See this
comparison of Helpshift vs. ServiceNow
based on data from user reviews. Helpshift rates 4.3/5 stars with 168 reviews. ServiceNow rates 3.9/5 stars with 537 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
 
Enterprise
$135
Per User / Per Month
 
Platinum
$160
Per User / Per Month
 
Free Trial
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
8.3
Ease of Use
Ease of Use
8.8
7.4
Ease of Setup
Ease of Setup
8.8
7.2
Ease of Admin
Ease of Admin
8.5
7.8
Quality of Support
Quality of Support
8.5
7.9
Ease of Doing Business With
Ease of Doing Business With
8.7
8.1
Product Direction (% positive)
Product Direction (% positive)
8.3
7.8
Meets Requirements
Helpshift
8.7
ServiceNow
8.3
Ease of Use
Helpshift
8.8
ServiceNow
7.4
Ease of Setup
Helpshift
8.8
ServiceNow
7.2
Ease of Admin
Helpshift
8.5
ServiceNow
7.8
Quality of Support
Helpshift
8.5
ServiceNow
7.9
Ease of Doing Business With
Helpshift
8.7
ServiceNow
8.1
Product Direction (% positive)
Helpshift
8.3
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.9%
16.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.5%
79.4%
Helpshift
Small-Business
16.7%
Mid-Market
64.9%
Enterprise
18.5%
ServiceNow
Small-Business
3.9%
Mid-Market
16.6%
Enterprise
79.4%

Reviewers' Industry

 
Computer Games
13.2%
Information Technology and Services
27.8%
 
Consumer Services
9.9%
Higher Education
7.6%
 
Financial Services
8.2%
Hospital & Health Care
7.3%
 
Entertainment
8.2%
Computer Software
6.6%
 
Consumer Goods
7.7%
Financial Services
6.0%
 
Other
52.7%
Other
44.6%
Helpshift
Computer Games
13.2%
Consumer Services
9.9%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
52.7%
ServiceNow
Information Technology and Services
27.8%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.0%
Other
44.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I enjoy the feature of tagging and sharing without showing it to the customers.

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

lack of other tools.....................

G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
Helpshift
Most Helpful Favorable Review
G2 Crowd User

I enjoy the feature of tagging and sharing without showing it to the customers.

Most Helpful Critical Review
G2 Crowd User in Internet

lack of other tools.....................

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Screenshots

 
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