Compare Helpshift vs SnapEngage

See this comparison of Helpshift vs. SnapEngage based on data from user reviews. Helpshift rates 3.9/5 stars with 27 reviews. SnapEngage rates 4.5/5 stars with 121 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Enterprise Plan
Custom
 
Enterprise
$135 Per User / Per Month
Premier Plan
$420 month
 
Platinum
$160 Per User / Per Month
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 23 reviews)
8.8
(Based on 117 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 23 reviews)
9.3
(Based on 119 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 8 reviews)
9.0
(Based on 78 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 10 reviews)
9.0
(Based on 77 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 20 reviews)
9.2
(Based on 108 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 9 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.6
(Based on 22 reviews)
8.7
(Based on 117 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.9%
42.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.4%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.7%
10.0%
 
Internet
29.4%
Computer Software
15.1%
 
Computer Games
17.6%
Information Technology and Services
14.4%
 
Retail
8.8%
Financial Services
5.5%
 
Consumer Goods
8.8%
Telecommunications
4.8%
 
Photography
5.9%
Insurance
4.1%
 
Other
29.4%
Other
56.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Abbey P.
Administrator in Computer Games

The in-conversation note and @ feature are incredibly useful when handing cases from one team member to another. The assign button is great for passing cases onto the correct department and the sub-categories allow an ease of work flow and project...

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Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I wish I could flag issues I need to come back to. Something more than just selecting an additional tag. I wish I could set up my own quick text options rather than company wide ones as I hate typing my own name a million times per day. I also wish the FAQ...

G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

 
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Kate avatar
Kate from G2 Crowd

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