Compare Helpshift vs SnapEngage

See this comparison of Helpshift vs. SnapEngage based on data from user reviews. Helpshift rates 4.2/5 stars with 129 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Enterprise Plan
Custom
 
Enterprise
$135 Per User / Per Month
Premier Plan
$420 month
 
Platinum
$160 Per User / Per Month
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 112 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 112 reviews)
9.3
(Based on 121 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 48 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 48 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 101 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 46 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.3
(Based on 109 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.6%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.1%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.3%
9.8%
 
Consumer Services
14.0%
Computer Software
14.9%
 
Computer Games
13.3%
Information Technology and Services
14.2%
 
Financial Services
9.1%
Financial Services
5.4%
 
Information Technology and Services
8.4%
Insurance
4.7%
 
Internet
8.4%
Telecommunications
4.7%
 
Other
46.9%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer & Network Security

I really like how easy it is to maneuver and find my way around Helpshift. It's not only easy to use but it's also easy to explain, teach and train. When I was a new user, I was very quickly able to work my way around. I especially like the feature to check...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

lack of other tools.....................

G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

 
Ask Helpshift a QuestionContact HelpshiftAsk SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

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