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Compare Helpshift vs SnapEngage

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comparison of Helpshift vs. SnapEngage
based on data from user reviews. Helpshift rates 4.3/5 stars with 153 reviews. SnapEngage rates 4.5/5 stars with 126 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Essentials
From $16 per user / per month
 
Enterprise
$135 Per User / Per Month
Professional
From $26 per user / per month
 
Platinum
$160 Per User / Per Month
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 135 reviews)
8.8
(Based on 122 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 135 reviews)
9.3
(Based on 124 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 58 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 56 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 123 reviews)
9.2
(Based on 113 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 55 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 131 reviews)
8.7
(Based on 122 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.6%
43.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.7%
47.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.6%
9.6%
 
Computer Games
13.2%
Information Technology and Services
14.6%
 
Consumer Services
10.2%
Computer Software
14.6%
 
Financial Services
9.0%
Financial Services
5.3%
 
Internet
7.8%
Telecommunications
4.6%
 
Entertainment
7.8%
Insurance
4.6%
 
Other
52.1%
Other
56.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nadia K.
User

I like the fact that I can search any chats/emails that I want with the filter and sort it according to my preference.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Automations are difficult to create properly

G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

 
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Kate from G2 Crowd

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