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Compare Helpshift vs SnapEngage

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comparison of Helpshift vs. SnapEngage
based on data from user reviews. Helpshift rates 4.2/5 stars with 146 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Enterprise Plan
Custom
 
Enterprise
$135 Per User / Per Month
Premier Plan
$420 month
 
Platinum
$160 Per User / Per Month
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 127 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 127 reviews)
9.3
(Based on 121 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 54 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 116 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 52 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 125 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.2%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.1%
9.8%
 
Information Technology and Services
13.0%
Computer Software
14.9%
 
Consumer Services
13.0%
Information Technology and Services
14.2%
 
Computer Games
11.7%
Financial Services
5.4%
 
Financial Services
8.6%
Insurance
4.7%
 
Internet
7.4%
Telecommunications
4.7%
 
Other
46.3%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

i don't have to wait on hold for someone to answer

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

 
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