Compare Helpshift vs Solvvy

See this comparison of Helpshift vs. Solvvy based on data from user reviews. Helpshift rates 4.3/5 stars with 94 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 80 reviews)
8.8
(Based on 15 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 80 reviews)
9.5
(Based on 15 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 37 reviews)
9.3
(Based on 14 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 38 reviews)
9.3
(Based on 15 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 71 reviews)
9.7
(Based on 15 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 37 reviews)
9.7
(Based on 15 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 78 reviews)
10.0
(Based on 15 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
19.1%
14.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.2%
85.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.6%
0.0%
 
Computer Games
17.0%
Internet
45.5%
 
Consumer Services
11.3%
Computer Software
27.3%
 
Internet
11.3%
Computer Networking
9.1%
 
Consumer Goods
8.5%
Food & Beverages
4.5%
 
Entertainment
8.5%
Health, Wellness and Fitness
4.5%
 
Other
43.4%
Other
9.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I like that I can see the conversations go back and forth between me and the customer. It works great to notify me when I have a reply waiting for me or when I am waiting for someone and how long I have been waiting. Gives me great details.

Laura T.
Administrator

Solvvy has: - Increased customer self-service rates significantly - A sleek interface that is easy for both our team and our customers to use - Actionable data that informs our decision-making Additionally, training Solvvy never feels like a chore,...

Most Helpful Critical Review
Most Helpful Critical Review
Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

Nicole G.
Administrator

I have to dislike something? Sheesh. Nothing comes to mind.

 
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Kate from G2 Crowd

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