Compare Helpshift vs Solvvy
See this
comparison of Helpshift vs. Solvvy
based on data from user reviews. Helpshift rates 4.3/5 stars with 168 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
 
Enterprise
$135
Per User / Per Month
 
Platinum
$160
Per User / Per Month
 
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.8
Ease of Use
Ease of Use
8.8
9.3
Ease of Setup
Ease of Setup
8.8
8.9
Ease of Admin
Ease of Admin
8.5
9.2
Quality of Support
Quality of Support
8.5
9.4
Ease of Doing Business With
Ease of Doing Business With
8.7
9.7
Product Direction (% positive)
Product Direction (% positive)
8.3
10.0
Meets Requirements
Helpshift
8.7
Solvvy
8.8
Ease of Use
Helpshift
8.8
Solvvy
9.3
Ease of Setup
Helpshift
8.8
Solvvy
8.9
Ease of Admin
Helpshift
8.5
Solvvy
9.2
Quality of Support
Helpshift
8.5
Solvvy
9.4
Ease of Doing Business With
Helpshift
8.7
Solvvy
9.7
Product Direction (% positive)
Helpshift
8.3
Solvvy
10.0

Features

Knowledge Share
Knowledge Base
Helpshift
9.0
Solvvy
Not enough data available
Searchable Articles
Helpshift
8.7
Solvvy
9.7
Community Forums
Helpshift
8.5
Solvvy
Not enough data available
Interactive FAQs & Forums
Helpshift
8.4
Solvvy
8.6
Interaction
Web Portals
Helpshift
8.6
Solvvy
9.4
Forum to Reponse
Helpshift
8.8
Solvvy
Not enough data available
Tickets and Tagging
Helpshift
9.0
Solvvy
9.0
Live Chat
Helpshift
9.0
Solvvy
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.9%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.5%
0%
Helpshift
Small-Business
16.7%
Mid-Market
64.9%
Enterprise
18.5%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%

Reviewers' Industry

 
Computer Games
13.2%
Internet
31.3%
 
Consumer Services
9.9%
Computer Software
28.1%
 
Financial Services
8.2%
Retail
15.6%
 
Entertainment
8.2%
Consumer Electronics
6.3%
 
Consumer Goods
7.7%
Computer Networking
6.3%
 
Other
52.7%
Other
12.5%
Helpshift
Computer Games
13.2%
Consumer Services
9.9%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
52.7%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jennilyn W.
User

It is user friendly and not confusing to figure out.

Jordan P.
Administrator in Internet

Solvvy is good at indexing your content and making it easier for customers to find it.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

 
Helpshift
Most Helpful Favorable Review
Jennilyn W.
User

It is user friendly and not confusing to figure out.

Most Helpful Critical Review
G2 Crowd User

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

Solvvy
Most Helpful Favorable Review
Jordan P.
Administrator in Internet

Solvvy is good at indexing your content and making it easier for customers to find it.

Most Helpful Critical Review
Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

Screenshots

 
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Videos

 No videos provided
Helpshift
No videos provided
Solvvy
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