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Compare Helpshift vs Solvvy

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comparison of Helpshift vs. Solvvy
based on data from user reviews. Helpshift rates 4.2/5 stars with 146 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 127 reviews)
8.8
(Based on 15 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 127 reviews)
9.5
(Based on 15 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
9.3
(Based on 14 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 54 reviews)
9.3
(Based on 15 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 116 reviews)
9.7
(Based on 15 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 52 reviews)
9.7
(Based on 15 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 125 reviews)
10.0
(Based on 15 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
14.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.2%
85.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.1%
0.0%
 
Information Technology and Services
13.0%
Internet
45.5%
 
Consumer Services
13.0%
Computer Software
27.3%
 
Computer Games
11.7%
Computer Networking
9.1%
 
Financial Services
8.6%
Food & Beverages
4.5%
 
Internet
7.4%
Health, Wellness and Fitness
4.5%
 
Other
46.3%
Other
9.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Brittany C.
User

I love the capability of being able to do very specific searches. I also love the ease in emailing customers, seeing previous responses even if it is from a different support representative.

Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew H.
Internal Consultant in Computer & Network Security

Not a large amount of support information for certain companies

Sarah H.
Industry Analyst / Tech Writer in Internet

Currently, there is no way to customize the training mode or see how far along we with the existing requests. It would be great to 1) be able to see the date of the request we are training, 2) be able to customize the date range for training mode, 3) see a...

 
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