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Compare Helpshift vs Solvvy

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comparison of Helpshift vs. Solvvy
based on data from user reviews. Helpshift rates 4.2/5 stars with 121 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Helpshift
Solvvy
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Helpshift
Helpshift
4.2
Based on 121 reviews
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 104 reviews)
9.0
(Based on 20 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
9.3
(Based on 20 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 46 reviews)
9.1
(Based on 19 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 46 reviews)
9.3
(Based on 20 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
9.5
(Based on 20 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 44 reviews)
9.7
(Based on 20 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 100 reviews)
10.0
(Based on 20 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.4%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.5%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
0.0%
 
Computer Games
14.1%
Internet
31.3%
 
Consumer Services
11.9%
Computer Software
28.1%
 
Financial Services
10.4%
Retail
15.6%
 
Internet
8.9%
Consumer Electronics
6.3%
 
Consumer Goods
7.4%
Computer Networking
6.3%
 
Other
47.4%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Cristian J.
User

The most I love from Helpshift is that I can quickly check cases with my keyboard arrows and I can also submit answers with shortcuts. That saves my time and many clicks too!

Mark B.
Administrator in Computer Software

Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

 
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Kate from G2 Crowd

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