Compare Helpshift vs Talkus

See this comparison of Helpshift vs. Talkus based on data from user reviews. Helpshift rates 4.2/5 stars with 139 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 122 reviews)
9.0
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 122 reviews)
9.3
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 53 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 53 reviews)
8.9
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 111 reviews)
9.4
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 51 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 119 reviews)
10.0
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.2%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.7%
8.3%
 
Consumer Services
13.1%
Internet
25.0%
 
Information Technology and Services
12.4%
Logistics and Supply Chain
16.7%
 
Computer Games
12.4%
Higher Education
8.3%
 
Financial Services
8.5%
Marketing and Advertising
8.3%
 
Internet
7.8%
E-Learning
8.3%
 
Other
45.8%
Other
33.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Admin panel was easy to use to generate a new key for integration. Javascript snippets allow for convenient and quick integration.

Travis G.
Administrator in Financial Services

It brings support tickets in from different channels like text, email & website, where they can all be seen and handled in Slack. Very convenient for our support staff to see what has been taken care of and what hasn't.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I don't like the waiting time. It can be a bit long.

Adam L.
Administrator in Marketing and Advertising

I would love to see more flexibility for email support, as some cases require the use of email.

 
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Kate from G2 Crowd

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