Compare Helpshift vs TeamSupport

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comparison of Helpshift vs. TeamSupport
based on data from user reviews. Helpshift rates 4.2/5 stars with 146 reviews. TeamSupport rates 4.3/5 stars with 484 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Support Desk
$50 / agent / month billed annually
 
Enterprise
$135 Per User / Per Month
Enterprise
$65 / agent / month billed annually
 
Platinum
$160 Per User / Per Month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 127 reviews)
8.7
(Based on 471 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 127 reviews)
8.8
(Based on 472 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 54 reviews)
8.8
(Based on 222 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 116 reviews)
9.0
(Based on 427 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 52 reviews)
9.3
(Based on 227 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 125 reviews)
9.1
(Based on 473 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
41.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.2%
48.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.1%
10.3%
 
Information Technology and Services
13.0%
Computer Software
28.0%
 
Consumer Services
13.0%
Information Technology and Services
21.2%
 
Computer Games
11.7%
Internet
5.9%
 
Financial Services
8.6%
Financial Services
4.5%
 
Internet
7.4%
Hospitality
3.8%
 
Other
46.3%
Other
36.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Antoine C.
Agency

I like the organization of smart views, in-game integration and it's easy to set up system.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
B W.
User in Consumer Services

There’s no direct chat feature. It would be nice if you could chat to customer.

G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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