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Compare Helpshift vs TeamSupport

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comparison of Helpshift vs. TeamSupport
based on data from user reviews. Helpshift rates 4.3/5 stars with 153 reviews. TeamSupport rates 4.3/5 stars with 496 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Support Desk
$50 / agent / month billed annually
 
Enterprise
$135 Per User / Per Month
Enterprise
$65 / agent / month billed annually
 
Platinum
$160 Per User / Per Month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 135 reviews)
8.7
(Based on 480 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 135 reviews)
8.8
(Based on 481 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 58 reviews)
8.5
(Based on 224 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 56 reviews)
8.8
(Based on 226 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 123 reviews)
9.0
(Based on 435 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 55 reviews)
9.3
(Based on 231 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 131 reviews)
9.1
(Based on 482 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.6%
41.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.7%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.6%
11.2%
 
Computer Games
13.2%
Computer Software
27.7%
 
Consumer Services
10.2%
Information Technology and Services
20.7%
 
Financial Services
9.0%
Internet
5.7%
 
Internet
7.8%
Financial Services
4.6%
 
Entertainment
7.8%
Hospitality
3.7%
 
Other
52.1%
Other
37.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nadia K.
User

I like the fact that I can search any chats/emails that I want with the filter and sort it according to my preference.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Automations are difficult to create properly

G2 Crowd User in Information Technology and Services

There are bugs in the software and the features need updated. Team Support is not easy to learn and is not user-friendly to the beginner.

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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