Compare Helpshift vs TeamSupport

See this comparison of Helpshift vs. TeamSupport based on data from user reviews. Helpshift rates 4.2/5 stars with 137 reviews. TeamSupport rates 4.4/5 stars with 473 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Support Desk
$50 / agent / month billed annually
 
Enterprise
$135 Per User / Per Month
Enterprise
$65 / agent / month billed annually
 
Platinum
$160 Per User / Per Month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 120 reviews)
8.7
(Based on 461 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 120 reviews)
8.8
(Based on 462 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 52 reviews)
8.5
(Based on 217 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 52 reviews)
8.8
(Based on 218 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 109 reviews)
9.0
(Based on 418 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 50 reviews)
9.3
(Based on 223 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 117 reviews)
9.2
(Based on 463 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.3%
42.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
9.4%
 
Consumer Services
13.2%
Computer Software
28.1%
 
Computer Games
12.6%
Information Technology and Services
21.9%
 
Information Technology and Services
11.9%
Internet
6.1%
 
Financial Services
8.6%
Financial Services
4.7%
 
Internet
7.9%
Hospitality
3.9%
 
Other
45.7%
Other
35.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Works well and is easy to use. All is visible and easily accessible which makes it user-friendly.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Entertainment

The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough...

Zuzana B.
User in Information Technology and Services

The design (it's so 90s), user experience, the way the reports work. I still haven't found out how to track customers' satisfaction - is there such a feature.

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Helpshift a QuestionContact Helpshift
Kate from G2 Crowd

Need help?

I can help.