Compare Helpshift vs TeamSupport

See this comparison of Helpshift vs. TeamSupport based on data from user reviews. Helpshift rates 3.9/5 stars with 27 reviews. TeamSupport rates 4.4/5 stars with 461 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Support Desk
$50 / agent / month billed annually
 
Enterprise
$135 Per User / Per Month
Enterprise
$65 / agent / month billed annually
 
Platinum
$160 Per User / Per Month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 23 reviews)
8.7
(Based on 449 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 23 reviews)
8.8
(Based on 450 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 8 reviews)
8.5
(Based on 211 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 10 reviews)
8.9
(Based on 212 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 20 reviews)
9.0
(Based on 407 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 9 reviews)
9.3
(Based on 217 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.6
(Based on 22 reviews)
9.2
(Based on 450 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.9%
42.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.4%
48.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.7%
9.5%
 
Internet
29.4%
Computer Software
28.2%
 
Computer Games
17.6%
Information Technology and Services
21.9%
 
Retail
8.8%
Internet
6.0%
 
Consumer Goods
8.8%
Financial Services
4.6%
 
Photography
5.9%
Hospitality
4.0%
 
Other
29.4%
Other
35.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Katrina W.
User in Retail

Easy to use and navigate through, user friendly

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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
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Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

G2 Crowd User in Marketing and Advertising

I don't like how often contacts are attributed to _UnknownCompany - the domain of the email alone should align with the correct company - or at least if on a ticket, if ticket is attributed to a company should automatically assign any unknown company to the...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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