Compare Helpshift, TeamSupport, and Freshdesk

 
Professional
$95 Per User / Per Month
Support Desk
$50 / agent / month billed annually
Sprout
Free for UNLIMITED agents
 
Enterprise
$135 Per User / Per Month
Enterprise
$65 / agent / month billed annually
Blossom
$19 / agent / month billed annually
 
Platinum
$160 Per User / Per Month
Private Cloud
Custom Contact Us for Pricing
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 104 reviews)
8.7
(Based on 472 reviews)
8.6
(Based on 1,734 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
8.8
(Based on 473 reviews)
8.9
(Based on 1,744 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 46 reviews)
8.5
(Based on 220 reviews)
8.7
(Based on 1,282 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 46 reviews)
8.8
(Based on 222 reviews)
8.8
(Based on 1,315 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
9.0
(Based on 428 reviews)
9.0
(Based on 1,682 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 44 reviews)
9.3
(Based on 227 reviews)
9.0
(Based on 1,250 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 100 reviews)
9.1
(Based on 474 reviews)
8.8
(Based on 1,729 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.4%
41.7%
54.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.5%
48.0%
35.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
10.3%
10.2%
 
Computer Games
14.1%
Computer Software
27.9%
Information Technology and Services
20.6%
 
Consumer Services
11.9%
Information Technology and Services
21.1%
Computer Software
14.4%
 
Financial Services
10.4%
Internet
5.8%
Internet
6.0%
 
Internet
8.9%
Financial Services
4.5%
Education Management
3.7%
 
Consumer Goods
7.4%
Hospitality
3.8%
E-Learning
3.4%
 
Other
47.4%
Other
36.9%
Other
51.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

There is a macro on what have to say to customers.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Networking

nothing ,as such , its a great tool for work. sometimes i did face a bit of lag but it happned very rarely

G2 Crowd User in Marketing and Advertising

I don't like how often contacts are attributed to _UnknownCompany - the domain of the email alone should align with the correct company - or at least if on a ticket, if ticket is attributed to a company should automatically assign any unknown company to the...

Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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