Want to see who topped the 2019 Best Software Awards?

Compare Helpshift, TeamSupport, and Freshdesk

 
Professional
$95 Per User / Per Month
Support Desk
$50 / agent / month billed annually
Sprout
Free for UNLIMITED agents
 
Enterprise
$135 Per User / Per Month
Enterprise
$65 / agent / month billed annually
Blossom
$19 / agent / month billed annually
 
Platinum
$160 Per User / Per Month
Private Cloud
Custom Contact Us for Pricing
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 136 reviews)
8.7
(Based on 480 reviews)
8.6
(Based on 1,784 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 136 reviews)
8.8
(Based on 481 reviews)
8.9
(Based on 1,794 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 58 reviews)
8.5
(Based on 224 reviews)
8.7
(Based on 1,305 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 56 reviews)
8.8
(Based on 226 reviews)
8.8
(Based on 1,339 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 124 reviews)
9.0
(Based on 435 reviews)
9.0
(Based on 1,731 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 55 reviews)
9.3
(Based on 231 reviews)
9.0
(Based on 1,273 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.3
(Based on 132 reviews)
9.1
(Based on 482 reviews)
8.8
(Based on 1,779 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.5%
41.6%
54.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.9%
47.3%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.5%
11.2%
10.3%
 
Computer Games
13.1%
Computer Software
27.7%
Information Technology and Services
20.7%
 
Consumer Services
10.1%
Information Technology and Services
20.7%
Computer Software
14.3%
 
Financial Services
8.9%
Internet
5.7%
Internet
6.0%
 
Internet
7.7%
Financial Services
4.6%
Education Management
3.7%
 
Entertainment
7.7%
Hospitality
3.7%
E-Learning
3.4%
 
Other
52.4%
Other
37.6%
Other
51.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Great resource for helping customers quickly

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Suraida S.
User

Manual dispatching of tickets, Incomplete dashboard reporting which makes it difficult to easily identify outliers for the team. It would be better if we get the metric broken down into Team level, Agent level, Site level,

G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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