Compare Helpshift, TeamSupport, and Freshdesk

Pricing

 
Professional
$95
Per User / Per Month
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
 
Enterprise
$135
Per User / Per Month
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
 
Platinum
$160
Per User / Per Month
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.6
8.5
Ease of Use
Ease of Use
8.8
8.6
8.8
Ease of Setup
Ease of Setup
8.8
8.3
8.5
Ease of Admin
Ease of Admin
8.5
8.7
8.7
Quality of Support
Quality of Support
8.5
8.8
8.9
Ease of Doing Business With
Ease of Doing Business With
8.7
9.2
8.8
Product Direction (% positive)
Product Direction (% positive)
8.3
9.0
8.6
Meets Requirements
Helpshift
8.7
TeamSupport
8.6
Freshdesk
8.5
Ease of Use
Helpshift
8.8
TeamSupport
8.6
Freshdesk
8.8
Ease of Setup
Helpshift
8.8
TeamSupport
8.3
Freshdesk
8.5
Ease of Admin
Helpshift
8.5
TeamSupport
8.7
Freshdesk
8.7
Quality of Support
Helpshift
8.5
TeamSupport
8.8
Freshdesk
8.9
Ease of Doing Business With
Helpshift
8.7
TeamSupport
9.2
Freshdesk
8.8
Product Direction (% positive)
Helpshift
8.3
TeamSupport
9.0
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Helpshift
8.6
TeamSupport
8.4
Freshdesk
8.4
Response Automation
Helpshift
8.4
TeamSupport
8.5
Freshdesk
8.4
SLA Management
Helpshift
8.3
TeamSupport
8.4
Freshdesk
8.2
Attachments/Screencasts
Helpshift
8.5
TeamSupport
8.6
Freshdesk
8.4
Ticket Collaboration
Helpshift
8.2
TeamSupport
8.8
Freshdesk
8.6
Ticket creation user experience
Helpshift
8.6
TeamSupport
8.9
Freshdesk
8.8
Ticket response user experience
Helpshift
8.8
TeamSupport
8.8
Freshdesk
8.8
Knowledge Share
Knowledge Base
Helpshift
9.0
TeamSupport
8.2
Freshdesk
8.7
Searchable Articles
Helpshift
8.7
TeamSupport
8.3
Freshdesk
8.6
Community Forums
Helpshift
8.5
TeamSupport
7.9
Freshdesk
8.4
Interactive FAQs & Forums
Helpshift
8.4
TeamSupport
8.3
Freshdesk
8.5
Interaction
Web Portals
Helpshift
8.6
TeamSupport
8.7
Freshdesk
7.2
Forum to Reponse
Helpshift
8.8
TeamSupport
8.4
Freshdesk
8.5
Tickets and Tagging
Helpshift
9.0
TeamSupport
8.8
Freshdesk
8.8
Live Chat
Helpshift
9.0
TeamSupport
8.4
Freshdesk
8.8
Communication Channels
Customer Portal
Helpshift
8.6
TeamSupport
8.4
Freshdesk
8.6
Email to Case
Helpshift
8.6
TeamSupport
8.9
Freshdesk
8.9
Chat/Live Support
Helpshift
8.6
TeamSupport
8.4
Freshdesk
8.5
Social Integration
Helpshift
Not enough data available
TeamSupport
8.4
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
TeamSupport
7.9
Freshdesk
8.3
Customer and Contacts Database
Helpshift
8.2
TeamSupport
8.6
Freshdesk
7.9
Products and Version Tracking
Helpshift
8.3
TeamSupport
8.6
Freshdesk
8.2
Call Scripting
Helpshift
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.1
Interactive Voice Response (IVR)
Helpshift
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.3
Self Service/Community
Forums
Helpshift
8.1
TeamSupport
8.3
Freshdesk
8.3
Knowledge Base
Helpshift
8.4
TeamSupport
8.4
Freshdesk
8.5
Ideas/Feedback
Helpshift
8.4
TeamSupport
8.4
Freshdesk
8.3
Q&A
Helpshift
8.3
TeamSupport
8.4
Freshdesk
8.5
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.2
Reporting
Helpshift
8.0
TeamSupport
8.3
Freshdesk
7.8
Dashboards
Helpshift
8.0
TeamSupport
8.6
Freshdesk
8.2
Platform
ITIL Compliance
Helpshift
8.6
TeamSupport
Not enough data available
Freshdesk
8.2
Mobile User Support
Helpshift
8.8
TeamSupport
7.4
Freshdesk
8.1
Customization
Helpshift
8.2
TeamSupport
8.4
Freshdesk
8.0
User, Role, and Access Management
Helpshift
8.5
TeamSupport
8.7
Freshdesk
8.5
Internationalization
Helpshift
8.7
TeamSupport
7.8
Freshdesk
8.1
Performance & Reliability
Helpshift
8.6
TeamSupport
8.7
Freshdesk
8.8
Integration APIs
Helpshift
8.3
TeamSupport
8.5
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
41.1%
53.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.9%
47.6%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.5%
11.3%
10.7%
Helpshift
Small-Business
16.7%
Mid-Market
64.9%
Enterprise
18.5%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%

Reviewers' Industry

 
Computer Games
13.2%
Computer Software
27.2%
Information Technology and Services
20.4%
 
Consumer Services
9.9%
Information Technology and Services
21.0%
Computer Software
14.0%
 
Financial Services
8.2%
Internet
5.7%
Internet
5.9%
 
Entertainment
8.2%
Financial Services
4.4%
Education Management
3.7%
 
Consumer Goods
7.7%
Hospitality
3.6%
E-Learning
3.4%
 
Other
52.7%
Other
38.1%
Other
52.6%
Helpshift
Computer Games
13.2%
Consumer Services
9.9%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
52.7%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Assigns in personal inboxes, ability to look at an overview of incoming issues. Keeps app and email inquiries in one place.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Entertainment

The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough...

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Helpshift
Most Helpful Favorable Review
G2 Crowd User

Assigns in personal inboxes, ability to look at an overview of incoming issues. Keeps app and email inquiries in one place.

Most Helpful Critical Review
G2 Crowd User in Entertainment

The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Helpshift
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
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