Compare Helpshift, TeamSupport, Freshdesk, and HappyFox

 
Helpshift
TeamSupport
Freshdesk
HappyFox
Optimized for quick response
 
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Helpshift
Helpshift
4.3
Based on 160 reviews
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TeamSupport
TeamSupport
4.3
Based on 510 reviews
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Freshdesk
Freshdesk
4.4
Based on 2,011 reviews
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
Professional
$95 Per User / Per Month
Support Desk
$50 / agent / month billed annually
Sprout
Free for UNLIMITED agents
Mighty
$29 per staff / month
 
Enterprise
$135 Per User / Per Month
Enterprise
$65 / agent / month billed annually
Blossom
$19 / agent / month billed annually
Fantastic
$49 per staff / month
 
Platinum
$160 Per User / Per Month
Private Cloud
Custom Contact Us for Pricing
Garden
$35 / agent / month billed annually
Enterprise
$69 per staff / month
 
Estate
$49 / agent / month billed annually
Enterprise Plus
$89 per staff / month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
8.7
(Based on 493 reviews)
8.6
(Based on 1,871 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
8.8
(Based on 494 reviews)
8.9
(Based on 1,881 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
8.5
(Based on 233 reviews)
8.7
(Based on 1,346 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
8.9
(Based on 235 reviews)
8.8
(Based on 1,380 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
9.0
(Based on 448 reviews)
9.0
(Based on 1,816 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
9.3
(Based on 240 reviews)
9.0
(Based on 1,314 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
9.1
(Based on 493 reviews)
8.8
(Based on 1,866 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
41.2%
53.5%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
47.6%
35.8%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
11.3%
10.7%
15.5%
 
Computer Games
12.6%
Computer Software
27.2%
Information Technology and Services
20.5%
Information Technology and Services
14.1%
 
Consumer Services
9.8%
Information Technology and Services
20.7%
Computer Software
14.1%
Computer Software
12.2%
 
Financial Services
8.6%
Internet
5.8%
Internet
5.9%
Higher Education
6.4%
 
Internet
8.0%
Financial Services
4.5%
Education Management
3.7%
Real Estate
3.8%
 
Entertainment
7.5%
Hospitality
3.6%
E-Learning
3.5%
Education Management
3.8%
 
Other
53.4%
Other
38.3%
Other
52.3%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Simple UI helps improve our work, also the auto-save is helpful that will prevent forgotten of saving the job.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
Katrina W.
User

No spellchecker or grammar help, can't undo

G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided.
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