Compare Helpshift, TeamSupport, Freshdesk, and Kayako

 
Helpshift
TeamSupport
Freshdesk
Kayako
Optimized for quick response
 
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Helpshift
Helpshift
4.3
Based on 160 reviews
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TeamSupport
TeamSupport
4.3
Based on 508 reviews
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Freshdesk
Freshdesk
4.4
Based on 1,996 reviews
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
 
Professional
$95 Per User / Per Month
Support Desk
$50 / agent / month billed annually
Sprout
Free for UNLIMITED agents
Inbox
$15 /agent/month
 
Enterprise
$135 Per User / Per Month
Enterprise
$65 / agent / month billed annually
Blossom
$19 / agent / month billed annually
Growth
$30 /agent/month
 
Platinum
$160 Per User / Per Month
Private Cloud
Custom Contact Us for Pricing
Garden
$35 / agent / month billed annually
Scale
$60 /agent/month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
8.7
(Based on 491 reviews)
8.6
(Based on 1,856 reviews)
8.3
(Based on 163 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
8.8
(Based on 492 reviews)
8.9
(Based on 1,866 reviews)
8.6
(Based on 161 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
8.5
(Based on 232 reviews)
8.7
(Based on 1,341 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
8.9
(Based on 234 reviews)
8.8
(Based on 1,375 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
9.0
(Based on 446 reviews)
9.0
(Based on 1,801 reviews)
8.4
(Based on 151 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
9.3
(Based on 239 reviews)
9.0
(Based on 1,309 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
9.1
(Based on 491 reviews)
8.8
(Based on 1,851 reviews)
7.4
(Based on 160 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
41.4%
53.6%
57.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
47.5%
35.6%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
11.1%
10.7%
7.2%
 
Computer Games
12.6%
Computer Software
27.3%
Information Technology and Services
20.6%
Information Technology and Services
23.7%
 
Consumer Services
9.8%
Information Technology and Services
20.8%
Computer Software
14.2%
Computer Software
17.4%
 
Financial Services
8.6%
Internet
5.6%
Internet
5.9%
Telecommunications
7.2%
 
Internet
8.0%
Financial Services
4.5%
Education Management
3.7%
Internet
5.3%
 
Entertainment
7.5%
Hospitality
3.6%
E-Learning
3.5%
Marketing and Advertising
3.9%
 
Other
53.4%
Other
38.3%
Other
52.2%
Other
42.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

What I like about Helpshift is that you could easily identify the issue of the customer through its Metadata. It provides all the necessary information to isolate the issue so we can provide the best resolution.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I don't like the waiting time. It can be a bit long.

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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