Compare Helpshift, TeamSupport, Freshdesk, and Kayako

Pricing

 
Professional
$95
Per User / Per Month
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
Inbox
$15
/agent/month
 
Enterprise
$135
Per User / Per Month
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
Growth
$30
/agent/month
 
Platinum
$160
Per User / Per Month
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
Scale
$60
/agent/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.6
8.5
8.1
Ease of Use
Ease of Use
8.8
8.6
8.8
8.4
Ease of Setup
Ease of Setup
8.8
8.3
8.5
8.0
Ease of Admin
Ease of Admin
8.5
8.7
8.7
8.1
Quality of Support
Quality of Support
8.5
8.8
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
8.7
9.2
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
8.3
9.0
8.6
7.1
Meets Requirements
Helpshift
8.7
TeamSupport
8.6
Freshdesk
8.5
Kayako
8.1
Ease of Use
Helpshift
8.8
TeamSupport
8.6
Freshdesk
8.8
Kayako
8.4
Ease of Setup
Helpshift
8.8
TeamSupport
8.3
Freshdesk
8.5
Kayako
8.0
Ease of Admin
Helpshift
8.5
TeamSupport
8.7
Freshdesk
8.7
Kayako
8.1
Quality of Support
Helpshift
8.5
TeamSupport
8.8
Freshdesk
8.9
Kayako
8.2
Ease of Doing Business With
Helpshift
8.7
TeamSupport
9.2
Freshdesk
8.8
Kayako
8.4
Product Direction (% positive)
Helpshift
8.3
TeamSupport
9.0
Freshdesk
8.6
Kayako
7.1

Features

Ticket and Case Management
Workflow
Helpshift
8.6
TeamSupport
8.4
Freshdesk
8.4
Kayako
8.1
Response Automation
Helpshift
8.4
TeamSupport
8.5
Freshdesk
8.4
Kayako
8.3
SLA Management
Helpshift
8.3
TeamSupport
8.4
Freshdesk
8.2
Kayako
7.9
Attachments/Screencasts
Helpshift
8.5
TeamSupport
8.6
Freshdesk
8.4
Kayako
7.4
Ticket Collaboration
Helpshift
8.2
TeamSupport
8.8
Freshdesk
8.6
Kayako
8.5
Ticket creation user experience
Helpshift
8.6
TeamSupport
8.9
Freshdesk
8.8
Kayako
8.8
Ticket response user experience
Helpshift
8.8
TeamSupport
8.8
Freshdesk
8.8
Kayako
8.4
Knowledge Share
Knowledge Base
Helpshift
9.0
TeamSupport
8.2
Freshdesk
8.8
Kayako
8.9
Searchable Articles
Helpshift
8.7
TeamSupport
8.3
Freshdesk
8.6
Kayako
9.2
Community Forums
Helpshift
8.5
TeamSupport
7.9
Freshdesk
8.4
Kayako
8.6
Interactive FAQs & Forums
Helpshift
8.4
TeamSupport
8.3
Freshdesk
8.5
Kayako
8.5
Interaction
Web Portals
Helpshift
8.6
TeamSupport
8.7
Freshdesk
7.2
Kayako
9.0
Forum to Reponse
Helpshift
8.8
TeamSupport
8.4
Freshdesk
8.5
Kayako
8.0
Tickets and Tagging
Helpshift
9.0
TeamSupport
8.8
Freshdesk
8.8
Kayako
9.3
Live Chat
Helpshift
9.0
TeamSupport
8.4
Freshdesk
8.8
Kayako
8.9
Communication Channels
Customer Portal
Helpshift
8.6
TeamSupport
8.4
Freshdesk
8.6
Kayako
8.3
Email to Case
Helpshift
8.6
TeamSupport
8.9
Freshdesk
8.9
Kayako
8.7
Chat/Live Support
Helpshift
8.6
TeamSupport
8.4
Freshdesk
8.5
Kayako
8.2
Social Integration
Helpshift
Not enough data available
TeamSupport
8.4
Freshdesk
8.2
Kayako
6.9
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
TeamSupport
7.9
Freshdesk
8.3
Kayako
7.0
Customer and Contacts Database
Helpshift
8.2
TeamSupport
8.6
Freshdesk
7.9
Kayako
7.6
Products and Version Tracking
Helpshift
8.3
TeamSupport
8.6
Freshdesk
8.2
Kayako
6.9
Call Scripting
Helpshift
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.1
Kayako
6.7
Interactive Voice Response (IVR)
Helpshift
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.3
Kayako
6.7
Self Service/Community
Forums
Helpshift
8.1
TeamSupport
8.3
Freshdesk
8.3
Kayako
7.7
Knowledge Base
Helpshift
8.4
TeamSupport
8.4
Freshdesk
8.5
Kayako
7.9
Ideas/Feedback
Helpshift
8.4
TeamSupport
8.4
Freshdesk
8.3
Kayako
7.2
Q&A
Helpshift
8.3
TeamSupport
8.4
Freshdesk
8.5
Kayako
7.8
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.2
Kayako
6.6
Reporting
Helpshift
8.0
TeamSupport
8.3
Freshdesk
7.8
Kayako
7.1
Dashboards
Helpshift
8.0
TeamSupport
8.6
Freshdesk
8.2
Kayako
7.6
Platform
ITIL Compliance
Helpshift
8.6
TeamSupport
Not enough data available
Freshdesk
8.2
Kayako
7.7
Mobile User Support
Helpshift
8.8
TeamSupport
7.4
Freshdesk
8.1
Kayako
7.7
Customization
Helpshift
8.2
TeamSupport
8.4
Freshdesk
8.0
Kayako
7.8
User, Role, and Access Management
Helpshift
8.5
TeamSupport
8.7
Freshdesk
8.5
Kayako
8.2
Internationalization
Helpshift
8.7
TeamSupport
7.8
Freshdesk
8.1
Kayako
8.0
Performance & Reliability
Helpshift
8.6
TeamSupport
8.7
Freshdesk
8.8
Kayako
8.6
Integration APIs
Helpshift
8.3
TeamSupport
8.5
Freshdesk
8.2
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
41.1%
53.1%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.9%
47.6%
36.2%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.5%
11.3%
10.7%
7.8%
Helpshift
Small-Business
16.7%
Mid-Market
64.9%
Enterprise
18.5%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Freshdesk
Small-Business
53.1%
Mid-Market
36.2%
Enterprise
10.7%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%

Reviewers' Industry

 
Computer Games
13.2%
Computer Software
27.2%
Information Technology and Services
20.4%
Information Technology and Services
23.6%
 
Consumer Services
9.9%
Information Technology and Services
21.0%
Computer Software
14.0%
Computer Software
17.3%
 
Financial Services
8.2%
Internet
5.7%
Internet
5.9%
Telecommunications
7.2%
 
Entertainment
8.2%
Financial Services
4.4%
Education Management
3.7%
Internet
5.3%
 
Consumer Goods
7.7%
Hospitality
3.6%
E-Learning
3.4%
Marketing and Advertising
3.8%
 
Other
52.7%
Other
38.1%
Other
52.7%
Other
42.8%
Helpshift
Computer Games
13.2%
Consumer Services
9.9%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
52.7%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Abbey P.
Administrator in Computer Games

The in-conversation note and @ feature are incredibly useful when handing cases from one team member to another. The assign button is great for passing cases onto the correct department and the sub-categories allow an ease of work flow and project...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The search feature is almost unusable. If I am communicating with a customer through anything else, such as a phone or email, and they claim to have used live chat (via Helpshift) to get in touch with us before, I would have to look up that conversation...

G2 Crowd User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Helpshift
Most Helpful Favorable Review
Abbey P.
Administrator in Computer Games

The in-conversation note and @ feature are incredibly useful when handing cases from one team member to another. The assign button is great for passing cases onto the correct department and the sub-categories allow an ease of work flow and project...

Most Helpful Critical Review
G2 Crowd User

The search feature is almost unusable. If I am communicating with a customer through anything else, such as a phone or email, and they claim to have used live chat (via Helpshift) to get in touch with us before, I would have to look up that conversation...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Helpshift
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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