Compare Helpshift, TeamSupport, Freshdesk, and Zendesk Support

Pricing

 
Professional
$95
Per User / Per Month
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
Essential
$5
/month
 
Enterprise
$135
Per User / Per Month
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
Team
$19
/month
 
Platinum
$160
Per User / Per Month
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
Professional
$49
/month
 
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.6
8.5
8.6
Ease of Use
Ease of Use
8.8
8.6
8.8
8.6
Ease of Setup
Ease of Setup
8.8
8.3
8.5
8.2
Ease of Admin
Ease of Admin
8.5
8.7
8.7
8.3
Quality of Support
Quality of Support
8.5
8.8
8.9
8.4
Ease of Doing Business With
Ease of Doing Business With
8.7
9.2
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
8.3
9.0
8.6
7.6
Meets Requirements
Helpshift
8.7
TeamSupport
8.6
Freshdesk
8.5
Zendesk Support
8.6
Ease of Use
Helpshift
8.8
TeamSupport
8.6
Freshdesk
8.8
Zendesk Support
8.6
Ease of Setup
Helpshift
8.8
TeamSupport
8.3
Freshdesk
8.5
Zendesk Support
8.2
Ease of Admin
Helpshift
8.5
TeamSupport
8.7
Freshdesk
8.7
Zendesk Support
8.3
Quality of Support
Helpshift
8.5
TeamSupport
8.8
Freshdesk
8.9
Zendesk Support
8.4
Ease of Doing Business With
Helpshift
8.7
TeamSupport
9.2
Freshdesk
8.8
Zendesk Support
8.4
Product Direction (% positive)
Helpshift
8.3
TeamSupport
9.0
Freshdesk
8.6
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Helpshift
8.6
TeamSupport
8.4
Freshdesk
8.4
Zendesk Support
8.5
Response Automation
Helpshift
8.4
TeamSupport
8.5
Freshdesk
8.4
Zendesk Support
8.4
SLA Management
Helpshift
8.3
TeamSupport
8.4
Freshdesk
8.2
Zendesk Support
8.1
Attachments/Screencasts
Helpshift
8.5
TeamSupport
8.6
Freshdesk
8.4
Zendesk Support
8.3
Ticket Collaboration
Helpshift
8.2
TeamSupport
8.8
Freshdesk
8.6
Zendesk Support
8.6
Ticket creation user experience
Helpshift
8.6
TeamSupport
8.9
Freshdesk
8.8
Zendesk Support
8.9
Ticket response user experience
Helpshift
8.8
TeamSupport
8.8
Freshdesk
8.8
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Helpshift
9.0
TeamSupport
8.2
Freshdesk
8.7
Zendesk Support
8.6
Searchable Articles
Helpshift
8.7
TeamSupport
8.3
Freshdesk
8.6
Zendesk Support
8.6
Community Forums
Helpshift
8.5
TeamSupport
7.9
Freshdesk
8.4
Zendesk Support
8.2
Interactive FAQs & Forums
Helpshift
8.4
TeamSupport
8.3
Freshdesk
8.5
Zendesk Support
8.2
Interaction
Web Portals
Helpshift
8.6
TeamSupport
8.7
Freshdesk
7.2
Zendesk Support
8.6
Forum to Reponse
Helpshift
8.8
TeamSupport
8.4
Freshdesk
8.5
Zendesk Support
8.5
Tickets and Tagging
Helpshift
9.0
TeamSupport
8.8
Freshdesk
8.8
Zendesk Support
8.9
Live Chat
Helpshift
9.0
TeamSupport
8.4
Freshdesk
8.8
Zendesk Support
8.5
Communication Channels
Customer Portal
Helpshift
8.6
TeamSupport
8.4
Freshdesk
8.6
Zendesk Support
8.4
Email to Case
Helpshift
8.6
TeamSupport
8.9
Freshdesk
8.9
Zendesk Support
8.8
Chat/Live Support
Helpshift
8.6
TeamSupport
8.4
Freshdesk
8.5
Zendesk Support
8.4
Social Integration
Helpshift
Not enough data available
TeamSupport
8.4
Freshdesk
8.2
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
TeamSupport
7.9
Freshdesk
8.3
Zendesk Support
8.0
Customer and Contacts Database
Helpshift
8.2
TeamSupport
8.6
Freshdesk
7.9
Zendesk Support
8.1
Products and Version Tracking
Helpshift
8.3
TeamSupport
8.6
Freshdesk
8.2
Zendesk Support
8.1
Call Scripting
Helpshift
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.1
Zendesk Support
7.8
Interactive Voice Response (IVR)
Helpshift
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.3
Zendesk Support
7.7
Self Service/Community
Forums
Helpshift
8.1
TeamSupport
8.3
Freshdesk
8.3
Zendesk Support
8.0
Knowledge Base
Helpshift
8.4
TeamSupport
8.4
Freshdesk
8.5
Zendesk Support
8.4
Ideas/Feedback
Helpshift
8.4
TeamSupport
8.4
Freshdesk
8.3
Zendesk Support
8.1
Q&A
Helpshift
8.3
TeamSupport
8.4
Freshdesk
8.5
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.2
Zendesk Support
7.9
Reporting
Helpshift
8.0
TeamSupport
8.3
Freshdesk
7.8
Zendesk Support
7.9
Dashboards
Helpshift
8.0
TeamSupport
8.6
Freshdesk
8.2
Zendesk Support
8.1
Platform
ITIL Compliance
Helpshift
8.6
TeamSupport
Not enough data available
Freshdesk
8.2
Zendesk Support
8.1
Mobile User Support
Helpshift
8.8
TeamSupport
7.4
Freshdesk
8.1
Zendesk Support
8.1
Customization
Helpshift
8.2
TeamSupport
8.4
Freshdesk
8.0
Zendesk Support
8.0
User, Role, and Access Management
Helpshift
8.5
TeamSupport
8.7
Freshdesk
8.5
Zendesk Support
8.3
Internationalization
Helpshift
8.7
TeamSupport
7.8
Freshdesk
8.1
Zendesk Support
8.2
Performance & Reliability
Helpshift
8.6
TeamSupport
8.7
Freshdesk
8.8
Zendesk Support
8.5
Integration APIs
Helpshift
8.3
TeamSupport
8.5
Freshdesk
8.2
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
41.1%
53.2%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.9%
47.6%
36.1%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.5%
11.3%
10.7%
16.3%
Helpshift
Small-Business
16.7%
Mid-Market
64.9%
Enterprise
18.5%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Computer Games
13.2%
Computer Software
27.2%
Information Technology and Services
20.3%
Computer Software
17.9%
 
Consumer Services
9.9%
Information Technology and Services
21.0%
Computer Software
14.0%
Information Technology and Services
15.3%
 
Financial Services
8.2%
Internet
5.7%
Internet
5.9%
Internet
10.3%
 
Entertainment
8.2%
Financial Services
4.4%
Education Management
3.7%
Marketing and Advertising
4.9%
 
Consumer Goods
7.7%
Hospitality
3.6%
E-Learning
3.4%
Telecommunications
3.3%
 
Other
52.7%
Other
38.1%
Other
52.7%
Other
48.3%
Helpshift
Computer Games
13.2%
Consumer Services
9.9%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
52.7%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Freshdesk
Information Technology and Services
20.3%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Melchor II H.
User in Computer Games

Personalizing your queue and having the option to view all of your work is a really good feature. This is the feature I like best.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Automations are difficult to create properly

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Helpshift
Most Helpful Favorable Review
Melchor II H.
User in Computer Games

Personalizing your queue and having the option to view all of your work is a really good feature. This is the feature I like best.

Most Helpful Critical Review
G2 Crowd User

Automations are difficult to create properly

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
Helpshift
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
Zendesk Support
No videos provided
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