Compare Helpshift, TeamSupport, Freshdesk, and Zendesk Support

 
Professional
$95 Per User / Per Month
Support Desk
$50 / agent / month billed annually
Sprout
Free for UNLIMITED agents
Essential
$5 /month
 
Enterprise
$135 Per User / Per Month
Enterprise
$65 / agent / month billed annually
Blossom
$19 / agent / month billed annually
Team
$19 /month
 
Platinum
$160 Per User / Per Month
Private Cloud
Custom Contact Us for Pricing
Garden
$35 / agent / month billed annually
Professional
$49 /month
 
Estate
$49 / agent / month billed annually
Enterprise
$99 /month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
8.7
(Based on 493 reviews)
8.6
(Based on 1,872 reviews)
8.8
(Based on 1,284 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
8.8
(Based on 494 reviews)
8.9
(Based on 1,882 reviews)
8.7
(Based on 1,288 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
8.5
(Based on 233 reviews)
8.7
(Based on 1,347 reviews)
8.3
(Based on 609 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
8.9
(Based on 235 reviews)
8.8
(Based on 1,381 reviews)
8.4
(Based on 632 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
9.0
(Based on 448 reviews)
9.0
(Based on 1,817 reviews)
8.5
(Based on 1,095 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
9.3
(Based on 240 reviews)
9.0
(Based on 1,315 reviews)
8.6
(Based on 592 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
9.1
(Based on 493 reviews)
8.8
(Based on 1,867 reviews)
7.9
(Based on 1,275 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
41.2%
53.4%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
47.6%
35.8%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
11.3%
10.7%
16.4%
 
Computer Games
12.6%
Computer Software
27.2%
Information Technology and Services
20.5%
Computer Software
18.0%
 
Consumer Services
9.8%
Information Technology and Services
20.7%
Computer Software
14.1%
Information Technology and Services
15.3%
 
Financial Services
8.6%
Internet
5.8%
Internet
5.9%
Internet
10.5%
 
Internet
8.0%
Financial Services
4.5%
Education Management
3.7%
Marketing and Advertising
4.9%
 
Entertainment
7.5%
Hospitality
3.6%
E-Learning
3.5%
Telecommunications
3.3%
 
Other
53.4%
Other
38.3%
Other
52.4%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

HelpShift Interface and Email reply capability.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Katrina W.
User

No spellchecker or grammar help, can't undo

G2 Crowd User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided.
Ask Helpshift a QuestionContact HelpshiftAsk Freshdesk a QuestionContact FreshdeskRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.