Compare Helpshift, TeamSupport, Freshdesk, and Zoho Desk

 
Helpshift
TeamSupport
Freshdesk
Zoho Desk
Optimized for quick response
 
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Helpshift
Helpshift
4.3
Based on 160 reviews
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TeamSupport
TeamSupport
4.3
Based on 509 reviews
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Freshdesk
Freshdesk
4.4
Based on 1,996 reviews
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Zoho Desk
Zoho Desk
4.3
Based on 907 reviews
Optimized for quick response
 
Professional
$95 Per User / Per Month
Support Desk
$50 / agent / month billed annually
Sprout
Free for UNLIMITED agents
FREE
$0 /agent/month
 
Enterprise
$135 Per User / Per Month
Enterprise
$65 / agent / month billed annually
Blossom
$19 / agent / month billed annually
PROFESSIONAL
$12 /agent/month
 
Platinum
$160 Per User / Per Month
Private Cloud
Custom Contact Us for Pricing
Garden
$35 / agent / month billed annually
ENTERPRISE
$25 /agent/month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
8.7
(Based on 492 reviews)
8.6
(Based on 1,856 reviews)
8.7
(Based on 829 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
8.8
(Based on 493 reviews)
8.9
(Based on 1,866 reviews)
8.6
(Based on 829 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
8.5
(Based on 232 reviews)
8.7
(Based on 1,341 reviews)
8.3
(Based on 677 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
8.9
(Based on 234 reviews)
8.8
(Based on 1,375 reviews)
8.5
(Based on 676 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
9.0
(Based on 447 reviews)
9.0
(Based on 1,801 reviews)
8.3
(Based on 744 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
9.3
(Based on 239 reviews)
9.0
(Based on 1,309 reviews)
8.6
(Based on 630 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
9.1
(Based on 492 reviews)
8.8
(Based on 1,851 reviews)
8.8
(Based on 819 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
41.3%
53.6%
72.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
47.7%
35.6%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
11.1%
10.7%
5.9%
 
Computer Games
12.6%
Computer Software
27.2%
Information Technology and Services
20.6%
Information Technology and Services
24.9%
 
Consumer Services
9.8%
Information Technology and Services
20.7%
Computer Software
14.2%
Computer Software
10.4%
 
Financial Services
8.6%
Internet
5.6%
Internet
5.9%
Internet
4.2%
 
Internet
8.0%
Financial Services
4.5%
Education Management
3.7%
Telecommunications
4.2%
 
Entertainment
7.5%
Hospitality
3.6%
E-Learning
3.5%
Marketing and Advertising
4.2%
 
Other
53.4%
Other
38.4%
Other
52.2%
Other
52.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I like how the automation automatically comes on when in idle mode. I also love the cross platform views, customization and ease of use.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Fahad Q.
Consultant

People being sarcastic Too much poking nose everywhere Have to be careful

G2 Crowd User in Hospitality

Been having issues with a customer Open Tickets refreshing

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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