Compare Helpshift, TeamSupport, and Kayako

Pricing

 
Professional
$95
Per User / Per Month
Support Desk
$50
/ agent / month billed annually
Inbox
$15
/agent/month
 
Enterprise
$135
Per User / Per Month
Enterprise
$65
/ agent / month billed annually
Growth
$30
/agent/month
 
Platinum
$160
Per User / Per Month
Private Cloud
Custom
Contact Us for Pricing
Scale
$60
/agent/month
 
Free Trial
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.6
8.1
Ease of Use
Ease of Use
8.8
8.6
8.4
Ease of Setup
Ease of Setup
8.8
8.3
8.0
Ease of Admin
Ease of Admin
8.5
8.7
8.1
Quality of Support
Quality of Support
8.5
8.8
8.2
Ease of Doing Business With
Ease of Doing Business With
8.7
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
8.3
9.0
7.1
Meets Requirements
Helpshift
8.7
TeamSupport
8.6
Kayako
8.1
Ease of Use
Helpshift
8.8
TeamSupport
8.6
Kayako
8.4
Ease of Setup
Helpshift
8.8
TeamSupport
8.3
Kayako
8.0
Ease of Admin
Helpshift
8.5
TeamSupport
8.7
Kayako
8.1
Quality of Support
Helpshift
8.5
TeamSupport
8.8
Kayako
8.2
Ease of Doing Business With
Helpshift
8.7
TeamSupport
9.2
Kayako
8.4
Product Direction (% positive)
Helpshift
8.3
TeamSupport
9.0
Kayako
7.1

Features

Ticket and Case Management
Workflow
Helpshift
8.6
TeamSupport
8.4
Kayako
8.1
Response Automation
Helpshift
8.4
TeamSupport
8.5
Kayako
8.3
SLA Management
Helpshift
8.3
TeamSupport
8.4
Kayako
7.9
Attachments/Screencasts
Helpshift
8.5
TeamSupport
8.6
Kayako
7.4
Ticket Collaboration
Helpshift
8.2
TeamSupport
8.8
Kayako
8.5
Ticket creation user experience
Helpshift
8.6
TeamSupport
8.9
Kayako
8.8
Ticket response user experience
Helpshift
8.8
TeamSupport
8.8
Kayako
8.4
Knowledge Share
Knowledge Base
Helpshift
9.0
TeamSupport
8.2
Kayako
8.9
Searchable Articles
Helpshift
8.7
TeamSupport
8.3
Kayako
9.2
Community Forums
Helpshift
8.5
TeamSupport
7.9
Kayako
8.6
Interactive FAQs & Forums
Helpshift
8.4
TeamSupport
8.3
Kayako
8.5
Interaction
Web Portals
Helpshift
8.6
TeamSupport
8.7
Kayako
9.0
Forum to Reponse
Helpshift
8.8
TeamSupport
8.4
Kayako
8.0
Tickets and Tagging
Helpshift
9.0
TeamSupport
8.8
Kayako
9.3
Live Chat
Helpshift
9.0
TeamSupport
8.4
Kayako
8.9
Communication Channels
Customer Portal
Helpshift
8.6
TeamSupport
8.4
Kayako
8.3
Email to Case
Helpshift
8.6
TeamSupport
8.9
Kayako
8.7
Chat/Live Support
Helpshift
8.6
TeamSupport
8.4
Kayako
8.2
Social Integration
Helpshift
Not enough data available
TeamSupport
8.4
Kayako
6.9
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
TeamSupport
7.9
Kayako
7.0
Customer and Contacts Database
Helpshift
8.2
TeamSupport
8.6
Kayako
7.6
Products and Version Tracking
Helpshift
8.3
TeamSupport
8.6
Kayako
6.9
Call Scripting
Helpshift
Not enough data available
TeamSupport
Not enough data available
Kayako
6.7
Interactive Voice Response (IVR)
Helpshift
Not enough data available
TeamSupport
Not enough data available
Kayako
6.7
Self Service/Community
Forums
Helpshift
8.1
TeamSupport
8.3
Kayako
7.7
Knowledge Base
Helpshift
8.4
TeamSupport
8.4
Kayako
7.9
Ideas/Feedback
Helpshift
8.4
TeamSupport
8.4
Kayako
7.2
Q&A
Helpshift
8.3
TeamSupport
8.4
Kayako
7.8
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
TeamSupport
Not enough data available
Kayako
6.6
Reporting
Helpshift
8.0
TeamSupport
8.3
Kayako
7.1
Dashboards
Helpshift
8.0
TeamSupport
8.6
Kayako
7.6
Platform
ITIL Compliance
Helpshift
8.6
TeamSupport
Not enough data available
Kayako
7.7
Mobile User Support
Helpshift
8.8
TeamSupport
7.4
Kayako
7.7
Customization
Helpshift
8.2
TeamSupport
8.4
Kayako
7.8
User, Role, and Access Management
Helpshift
8.5
TeamSupport
8.7
Kayako
8.2
Internationalization
Helpshift
8.7
TeamSupport
7.8
Kayako
8.0
Performance & Reliability
Helpshift
8.6
TeamSupport
8.7
Kayako
8.6
Integration APIs
Helpshift
8.3
TeamSupport
8.5
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
41.1%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.9%
47.6%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.5%
11.3%
7.8%
Helpshift
Small-Business
16.7%
Mid-Market
64.9%
Enterprise
18.5%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%

Reviewers' Industry

 
Computer Games
13.2%
Computer Software
27.2%
Information Technology and Services
23.6%
 
Consumer Services
9.9%
Information Technology and Services
21.0%
Computer Software
17.3%
 
Financial Services
8.2%
Internet
5.7%
Telecommunications
7.2%
 
Entertainment
8.2%
Financial Services
4.4%
Internet
5.3%
 
Consumer Goods
7.7%
Hospitality
3.6%
Marketing and Advertising
3.8%
 
Other
52.7%
Other
38.1%
Other
42.8%
Helpshift
Computer Games
13.2%
Consumer Services
9.9%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
52.7%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I enjoy the feature of tagging and sharing without showing it to the customers.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

lack of other tools.....................

G2 Crowd User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Helpshift
Most Helpful Favorable Review
G2 Crowd User

I enjoy the feature of tagging and sharing without showing it to the customers.

Most Helpful Critical Review
G2 Crowd User in Internet

lack of other tools.....................

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Helpshift
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask Helpshift a QuestionContact HelpshiftAsk Kayako a QuestionContact Kayako