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Compare Helpshift, TeamSupport, and LiveAgent

 
Professional
$95 Per User / Per Month
Support Desk
$50 / agent / month billed annually
Ticket
$9/month User Seat
 
Enterprise
$135 Per User / Per Month
Enterprise
$65 / agent / month billed annually
All-inclusive
$39/month User Seat
 
Platinum
$160 Per User / Per Month
Private Cloud
Custom Contact Us for Pricing
Ticket+Chat
$29/month User Seat
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 104 reviews)
8.7
(Based on 472 reviews)
8.9
(Based on 735 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
8.8
(Based on 473 reviews)
9.0
(Based on 736 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 46 reviews)
8.5
(Based on 220 reviews)
8.8
(Based on 491 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 46 reviews)
8.8
(Based on 222 reviews)
8.9
(Based on 490 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
9.0
(Based on 428 reviews)
9.1
(Based on 698 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 44 reviews)
9.3
(Based on 227 reviews)
9.2
(Based on 477 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 100 reviews)
9.1
(Based on 474 reviews)
9.1
(Based on 724 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.4%
41.7%
64.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.5%
48.0%
23.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
10.3%
12.7%
 
Computer Games
14.1%
Computer Software
27.9%
Information Technology and Services
12.8%
 
Consumer Services
11.9%
Information Technology and Services
21.1%
Computer Software
8.0%
 
Financial Services
10.4%
Internet
5.8%
Internet
6.0%
 
Internet
8.9%
Financial Services
4.5%
Marketing and Advertising
4.8%
 
Consumer Goods
7.4%
Hospitality
3.8%
Retail
4.5%
 
Other
47.4%
Other
36.9%
Other
63.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Ease of API use and creating customized metadata

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

lack of other tools.....................

G2 Crowd User in Telecommunications

Limited features compared to other similar products.

G2 Crowd User in Non-Profit Organization Management

doesn't always play nicely with our CMS -- sometimes we have to contact support for help

 
 No videos provided.

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