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Compare Helpshift, TeamSupport, and LiveAgent

 
Professional
$95 Per User / Per Month
Support Desk
$50 / agent / month billed annually
Ticket
$9/month User Seat
 
Enterprise
$135 Per User / Per Month
Enterprise
$65 / agent / month billed annually
All-inclusive
$39/month User Seat
 
Platinum
$160 Per User / Per Month
Private Cloud
Custom Contact Us for Pricing
Ticket+Chat
$29/month User Seat
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 135 reviews)
8.7
(Based on 480 reviews)
8.9
(Based on 801 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 135 reviews)
8.8
(Based on 481 reviews)
9.0
(Based on 802 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 58 reviews)
8.5
(Based on 224 reviews)
8.8
(Based on 527 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 56 reviews)
8.8
(Based on 226 reviews)
8.9
(Based on 526 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 123 reviews)
9.0
(Based on 435 reviews)
9.1
(Based on 759 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 55 reviews)
9.3
(Based on 231 reviews)
9.2
(Based on 512 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 131 reviews)
9.1
(Based on 482 reviews)
9.1
(Based on 790 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.6%
41.6%
64.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.7%
47.3%
22.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.6%
11.2%
13.1%
 
Computer Games
13.2%
Computer Software
27.7%
Information Technology and Services
13.0%
 
Consumer Services
10.2%
Information Technology and Services
20.7%
Computer Software
7.8%
 
Financial Services
9.0%
Internet
5.7%
Internet
5.8%
 
Internet
7.8%
Financial Services
4.6%
Marketing and Advertising
4.6%
 
Entertainment
7.8%
Hospitality
3.7%
Retail
4.4%
 
Other
52.1%
Other
37.6%
Other
64.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nadia K.
User

I like the fact that I can search any chats/emails that I want with the filter and sort it according to my preference.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Automations are difficult to create properly

G2 Crowd User in Information Technology and Services

There are bugs in the software and the features need updated. Team Support is not easy to learn and is not user-friendly to the beginner.

G2 Crowd User in Information Technology and Services

I felt like the whole program was a bit dated and clunky

 
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