Want to see who topped the 2019 Best Software Awards?

Compare Helpshift, TeamSupport, and Zendesk Support

 
Professional
$95 Per User / Per Month
Support Desk
$50 / agent / month billed annually
Essential
$5 /month
 
Enterprise
$135 Per User / Per Month
Enterprise
$65 / agent / month billed annually
Team
$19 /month
 
Platinum
$160 Per User / Per Month
Private Cloud
Custom Contact Us for Pricing
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 133 reviews)
8.7
(Based on 479 reviews)
8.7
(Based on 1,209 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 133 reviews)
8.8
(Based on 480 reviews)
8.7
(Based on 1,213 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 57 reviews)
8.5
(Based on 223 reviews)
8.3
(Based on 579 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 56 reviews)
8.8
(Based on 225 reviews)
8.4
(Based on 601 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 121 reviews)
9.0
(Based on 434 reviews)
8.5
(Based on 1,029 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 54 reviews)
9.3
(Based on 230 reviews)
8.6
(Based on 564 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 129 reviews)
9.1
(Based on 481 reviews)
7.8
(Based on 1,201 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.2%
41.5%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.9%
47.3%
45.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.9%
11.2%
16.1%
 
Computer Games
13.3%
Computer Software
27.6%
Computer Software
18.4%
 
Consumer Services
10.3%
Information Technology and Services
20.7%
Information Technology and Services
15.0%
 
Financial Services
9.1%
Internet
5.7%
Internet
10.7%
 
Internet
7.9%
Financial Services
4.6%
Marketing and Advertising
5.1%
 
Entertainment
7.9%
Hospitality
3.7%
Telecommunications
3.3%
 
Other
51.5%
Other
37.6%
Other
47.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The analytics and reporting capabilities

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Andy M.
User

I disliked how clunky search queries are, they all had to be formatted in almost seemingly VBS code than normal natural language. Metadata from end users does not auto-update with newer, relevant information.

G2 Crowd User in Telecommunications

Limited features compared to other similar products.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided.
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