Help the communities most affected by the California wildfires in only a few minutes. We'll donate $10 for every review you submit.

Compare Helpshift, TeamSupport, and Zendesk Support

 
Professional
$95 Per User / Per Month
Support Desk
$50 / agent / month billed annually
Essential
$5 /month
 
Enterprise
$135 Per User / Per Month
Enterprise
$65 / agent / month billed annually
Team
$19 /month
 
Platinum
$160 Per User / Per Month
Private Cloud
Custom Contact Us for Pricing
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 104 reviews)
8.7
(Based on 472 reviews)
8.7
(Based on 1,124 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
8.8
(Based on 473 reviews)
8.7
(Based on 1,128 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 46 reviews)
8.5
(Based on 220 reviews)
8.3
(Based on 544 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 46 reviews)
8.8
(Based on 222 reviews)
8.4
(Based on 565 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
9.0
(Based on 428 reviews)
8.5
(Based on 953 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 44 reviews)
9.3
(Based on 227 reviews)
8.6
(Based on 529 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 100 reviews)
9.1
(Based on 474 reviews)
7.9
(Based on 1,121 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.4%
41.7%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.5%
48.0%
45.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
10.3%
16.0%
 
Computer Games
14.1%
Computer Software
27.9%
Computer Software
18.9%
 
Consumer Services
11.9%
Information Technology and Services
21.1%
Information Technology and Services
14.9%
 
Financial Services
10.4%
Internet
5.8%
Internet
11.0%
 
Internet
8.9%
Financial Services
4.5%
Marketing and Advertising
5.3%
 
Consumer Goods
7.4%
Hospitality
3.8%
Telecommunications
3.4%
 
Other
47.4%
Other
36.9%
Other
46.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The ability for our app to upload logs and Helpshift to directly link to those logs.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Andy M.
User

I disliked how clunky search queries are, they all had to be formatted in almost seemingly VBS code than normal natural language. Metadata from end users does not auto-update with newer, relevant information.

G2 Crowd User in Marketing and Advertising

I don't like how often contacts are attributed to _UnknownCompany - the domain of the email alone should align with the correct company - or at least if on a ticket, if ticket is attributed to a company should automatically assign any unknown company to the...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided.
Ask Helpshift a QuestionContact HelpshiftRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.